Silvertown Tunnel set to open in April with charges and changes

Wharf Life’s handy explainer on what to expect with the Blackwall Tunnel also tolled plus free bus journeys, DLR trips and a cycle shuttle

The Silvertown Tunnel is undergoing final testing and should open in April

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what’s going on?

The Silvertown Tunnel is set to open on April 7, 2025, assuming Riverlinx and TfL’s carefully laid plans come to fruition.

what’s that?

It’s a new road crossing under the Thames between Royal Docks and Greenwich Peninsula, named for the neighbourhood in the former where its twin bores pop up.

isn’t that the route of the Blackwall Tunnel? 

Not quite. That one runs between the Peninsula and, well, Blackwall. 

but there’s quite an impact on both isn’t there? 

Correct. From April 7, tolls will apply for drivers in both tunnels.

This is to fund the construction of the new link and ongoing maintenance of the two crossings. It also avoids pushing drivers towards one tunnel.

go on, how much? 

Charges will apply between 6am and 10pm. At peak times (6am-10am and 4pm-7pm on weekdays) cars and small vans will pay £4 for each crossing, large vans will pay £5.50 and lorries £6.50.    

At weekends and from 10am-4pm and 7pm-10pm on weekdays, the charge is £1.50 per journey. There is no charge between 10pm and 6am for any vehicle. 

In contrast to the Congestion Charge and the fee for the Dartford Crossing, motorcyclists and moped riders are not exempt with peak journeys charged at £2.50 and off-peak at £1.50.

how do I pay?

The best option is to sign up for TfL Auto Pay, which also administers the Congestion Charge and LEZ and ULEZ levies in the capital.

Users register their details online and can choose to pay by Direct Debit or card.

Those not using this system pay peak charges via phone or online at all times when using the tunnel. 

are there any discounts?

There are. Drivers on low incomes can get 50% off if they live in the boroughs of Barking And Dagenham, Bexley, Bromley, City of London, Greenwich, Hackney, Havering, Lewisham, Newham, Redbridge, Southwark, Tower Hamlets or Waltham Forest. This will be available for at least the first three years.

The link features a dedicated bus lane, with most road users charged to drive through it

what about businesses?

Small businesses and charities based in Greenwich, Newham, or Tower Hamlets can register up to three vehicles for a £1 discount per off-peak journey for at least the first year of the tunnel’s operation. This discount applies to Auto Pay only.

Vehicles with a disabled tax class, taxis licensed by TfL, Blue Badge holders and certain other exempt vehicles will be able to use the crossing for free.

what are the benefits?

TfL says the tunnel should help reduce congestion, delays and queues, help tackle pollution and improve the resilience of the road network by providing alternatives for drivers when either tunnel needs to close.

In addition to boosting road capacity, the opening of Silvertown Tunnel will provide new public transport routes.

so more buses?

Yes, at peak times, the crossings will see the number of buses rise from six to 21 per hour thanks to the introduction of Superloop SL4 between Grove Park and Canary Wharf and an extension to the 129 from Lewisham to London City Airport and Great Eastern Quay.

These join existing services on the 108 through Blackwall Tunnel.

TfL says cross river services will be free for the first year to encourage people to use public transport through the new links.

wait, free?

Yes, there’s more too.

For the first 12 months, those making journeys between Island Gardens and Cutty Sark or Woolwich Arsenal and King George V on the DLR will also find their journeys refunded as TfL works to tempt people to swap their cars for alternatives. 

The discounts only apply to pay-as-you-go journeys between the stations listed, not longer trips.

anything else?

There’s good news for cyclists too.

The Silvertown Tunnel will have a Cycle Shuttle Service, free for the first year and operating for at least three years, running between Seagull Lane in Royal Docks and Millennium Way on the Peninsula.

This will run every 12 minutes every day from 6.30am to 9.30pm. 

are the kids alright?

A puzzle. At the time of going to press, it looked like drivers under the age of 18 – moped riders aged 16+ and car drivers aged 17 – might have to pay the maximum peak toll for crossing through either tunnel at all times.

That’s because off-peak discounts on the charges are only available when using TfL Auto Pay, a service that says it’s only available to those aged 18 or over.

No discounts apply for payments made by phone or online, which are the only other options to make payment.

At off-peak times, that means mopeds riders and motorcyclists would pay an extra £1 per journey and car drivers an extra £2.50. 

A TfL spokesperson told Wharf Life: “We are currently looking at how we can ensure that those aged 16 and 17 with a registered vehicle can access TfL Auto Pay to benefit from off-peak user charges for the Silvertown and Blackwall Tunnels and will provide an update in due course.”

It said vehicles registered with TfL Auto Pay under a parent or guardian’s account would benefit from the discounts.

It has now altered its web page to clarify that only vehicles registered via an adult’s account will get the discount.

Fine for those aged 17 and under with access to a willing parent or guardian…

key details: the Silvertown Tunnel

More updates and information on the Silvertown Tunnel, which is set to open on April 7, 2025, as well as all the services that are due to come into effect once it does can be found on TfL’s website here.

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SO Resi Canning Town homes still available at east London hub

With 17 apartments remaining, buyers have the chance to purchase shared ownership homes

SO Resi Canning Town is located in a bustling east London neighbourhood
SO Resi Canning Town is located in a bustling east London neighbourhood

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There are 17 chances left to get on the property ladder at SO Resi Canning Town.

Well over half of the shared ownership properties at the east London scheme – a collection of 37 one, two and three-bedroom homes located at the Manor Road Quarter development – have already sold.

But there’s still time to pick up a share and, with mortgage costs likely to fall if the Bank Of England cuts the base rate, the apartments are looking ever more affordable.

 “SO Resi Canning Town offers a real opportunity to purchase a Zone Two apartment in 2025” said Kevin Sims, director of SO Resi, the shared ownership brand of Metropolitan Thames Valley Housing, the fifth largest housing association in the UK.

“Proposed plans from Newham Council mean the new town centre is set to be home to a new community hub, cinema, shops, office spaces, as well as brand new shared ownership homes. 

“By choosing from our final 17 properties, prospective homeowners are set to gain a foothold in London’s property market alongside becoming a part of a vibrant and emerging community.”

There are 17 properties still up for sale
There are 17 properties still up for sale

getting on the ladder for less

While a first-time buyer purchasing a property worth £395,000 at SO Resi Canning Town might normally expect to have to find a 10% deposit of £39,500, the government-backed shared ownership scheme means raising significantly less up front.

For a 25% share of that apartment, worth £98,750, they could secure a deal with a 5% deposit of just under £5,000, paying rent on the unowned portion of the home as well as the service charge.

Owners then have the option to increase the share of the property they own in a process called staircasing, decreasing the rent payable on a home. 

SO Resi Plus offers owners the opportunity to incrementally increase their stake by 1% each year with no additional fees or valuations, a scheme that has proved so successful it is now available nationwide.

The Canning Town apartments themselves feature open-plan living areas, fully fitted kitchens with Zanussi appliances and solid timber floors. 

All enjoy private balconies and feature built-in storage solutions, with living spaces ranging from 557sq ft to 971sq ft.

The area is increasingly attractive to buyers with extensive regeneration ongoing and a multitude of transport links connecting it to the rest of the capital.

There are 17 properties still up for sale
Homes are available on a shared ownership basis

key details: SO Resi Canning Town

Prices at SO Resi Canning Town start at £98,750 for a 25% share of a one-bed.

Find out more about the scheme here

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The Silverton promises buyers growth as Royal Docks regenerates

Why renters who are looking to buy are increasingly looking further east in London to find value

An artist's impression of The Silverton by Fairview New Homes
An artist’s impression of The Silverton by Fairview New Homes

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Price is the driver behind first-time buyers’ appetite for Royal Docks properties according to Fairview New Homes.

The developer, which is currently marketing The Silverton in E16’s North Woolwich Road, says renters looking to buy are increasingly heading further east.  

“The current climate means buyers are naturally looking for the best value for money when it comes to buying a home, especially those looking to join the property ladder,” said the company’s sales manager, Sohail Saiyed.

“While the Royal Docks is an emerging area and almost halfway through its major regeneration life cycle, it’s within easy reach of so many fantastic locations that offer everything young professionals are looking for. 

Royal Docks is significantly less expensive than the area around Canary Wharf
Royal Docks is significantly less expensive than the area around Canary Wharf

“Therefore, it’s no surprise that we’re seeing renters from Canary Wharf, Limehouse and the Isle Of Dogs buying here, as for a like-for-like property they’re saving over 20%.

“Given the ongoing regeneration and huge investment in the Royal Docks, I would expect this trend to gather pace and as a result drive up house prices, meaning now is the best time to invest in the area. 

“Due to its proximity to Canary Wharf, I would expect the area to follow a similar trajectory to the Isle Of Dogs, where house prices have risen by 82% over the last 20 years according to data from Foxtons.”

The estate agency’s numbers back up the argument.

It says the average asking price for a one-bed in the areas around Canary Wharf including Limehouse, Poplar, Blackwall and the Isle Of Dogs is £435,938.

For Royal Docks, that figure drops to £353,841 – a 19% difference and a potential saving of £82,000 for prospective buyers.

Homes come with fully fitted kitchens in open-plan living areas

The Silverton: attracting buyers

The Silverton itself is evidence of the trend.

More than a third of buyers at the scheme have come from addresses in E14 and Saiyed said that, with many working in the financial and insurance sectors not having to compromise on their lifestyles thanks to efficient transport links, it had proved popular.

By DLR via Pontoon Dock, Canary Wharf is about 20 minutes from the development or a 12-minute drive.

The scheme also enjoys direct links into the City and is within walking distance of London City Airport.

Billions of pounds are currently pouring into Royal Docks with many new homes, amenities and attractions expected to be built in the coming years. 

The Silverton’s location, however, puts it within easy reach of the cafés, restaurants and shops that have already taken up residence at nearby Royal Wharf including The Windjammer pub, brunch spot Little Hudson and Korean barbecue Keonbae.

It’s a neighbourhood that is continuing to change with much more to come including a new pedestrian bridge linking the north and south sides of Royal Victoria Dock as part of The Silvertown development, a similarly named scheme nearby.

For Sohail, it’s an area primed to appeal to an active demographic of buyers.

“40% of our reservations have come from people aged 30 or under, which is a further indication of how popular this area is proving with the younger generation,” said Sohail.

“It’s a neighbourhood where we’ll see young families grow and a sense of community establish itself even more in the years to come.

“While almost half of those living in the Royal Docks are renting, nearly all of our first-time buyers are 30 or younger, demonstrating that once financially able, east London’s younger generations are clearly keen to put down roots here.”

To help them do that, Fairview is currently offering 5% mortgage contributions on selected plots up to a maximum of £25,000 on reservations made by March 31, 2025.

Terms and conditions apply.

An artist's impression of winter gardens at The Silverton
An artist’s impression of winter gardens at The Silverton

key details: The Silverton

Prices at The Silverton start at £350,000 for a one-bed.

A selection of one, two and three-bedroom apartments and two, three and four-bedroom duplexes are available. 

Find out more about the development here

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Kidd Rapinet Solicitors offers immigration services in east London

Wharf Life sits down with Zahira Razaq at the firm’s Harbour Exchange branch on the Isle Of Dogs to talk justice, advice and guidance for businesses

Zahira Razaq of Kidd Rapinet Solicitors in Canary Wharf
Zahira Razaq of Kidd Rapinet Solicitors in Canary Wharf

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“I’d always been attracted to the law because of my parents’ belief in equality and justice,” said Zahira Razaq.

“I absorbed their advice about finding a career in something like finance, law or medicine – one of the professions.

“It’s very hard to get a job in the law when you’re starting out and it just so happened my first job was as a paralegal working in immigration.

“I didn’t think there was much to this particular area before that, but when I got into it, I could see the impact the work has.

“It’s about helping to change people’s lives for the better.”

It was those first experiences that set Zahira on her path, progressing in the profession to become a trainee solicitor after six months and then a solicitor.

This year will be her eighth in the legal world, having joined the immigration team at Kidd Rapinet Solicitors’ Canary Wharf branch at Harbour Exchange in August.

You don’t have to sit with her for long to understand that her passion for the work burns fiercely.

Zahira discovered a passion for immigration law early in her career
Zahira discovered a passion for immigration law early in her career

a passion for immigration

“I’m old-school when it comes to hard work – I come in first thing to do my research because I never want to be the person giving bad advice – I always go above and beyond for my clients,” said Zahira.

“It’s my responsibility to prepare for everything and to be honest. 

“I’m always upfront to the point that if I don’t see any merit in a client’s case then I won’t pursue it and waste their funds.

“I understand money is hard to earn and, if someone is in a position where they are struggling to pay for legal representation, it’s essential they get the very best service possible.

“Often my job is about changing a judge’s mind after the Home Office has turned down an application by showing how a client meets the criteria on compassionate grounds.

“I think it was really seeing the effect on clients that drew me deeper into this area of the law.

“There was one man who had five kids and was the sole breadwinner for his family. 

“He was doing every kind of job available just to support them.

“I referred him to the British Red Cross and food banks just to help him survive.

“We went back and forth with the Home Office for ages, but eventually I managed to get him leave to remain.

“Seeing the gratitude on the faces of his family was amazing. 

“It gave him a lot of security and was a whole new start for them. I’m not sure what would have happend to them had we not succeeded.

“The satisfaction of doing things like that is what makes the job so worthwhile – you can’t really measure it.

“It’s about fighting for justice and equality.

“I hate things that are unfair with a passion.

“What I want for myself is what I want for everybody else – situations where someone’s liberty has been taken from them or they’ve been denied justice without a fair hearing really get to me.”

Kidd Rapinet Solicitors offers free phone consultations on immigration matters
Kidd Rapinet Solicitors offers free phone consultations on immigration matters

services at Kidd Rapinet Solicitors

Kidd Rapinet offers a comprehensive selection of immigration services for individuals and businesses from its base on the Isle Of Dogs, apt perhaps given the area’s history as a locus of international trade. 

“We’re a one-stop-shop for people or companies who want to talk about immigration in any context,” said Zahira. 

“A very hot topic is compliance – not all organisations understand things like work visas and right-to-work checks but there can be substantial penalties for those in breach of the rules.

“One of the things I’m especially keen to do here is to reach out to businesses and universities – students will have the qualifications to become skilled workers, but they need the work experience to go with that. 

“Businesses often hire students because they are cost effective and can be moulded to specific roles, but a failure to do the right-to-work checks could see firms liable for fines for anyone employed illegally.”

The law is crucial when it comes to immigration.

It establishes whether those who come to this country through both legal and illegal routes can legitimately stay here, for how long and what they are allowed to do while resident.  

“It’s always going to be a hot political topic,” said Zahira.

“Governments tighten rules for businesses and educational organisations to bring legal migration down. 

“I would advise any migrant coming to the UK, either as a student or on a work visa, to try to obtain legal advice first.

“We can talk to them about how to remain after completing their studies and advise businesses and individuals on compliance when it comes to being employed and employing those from overseas.

“You want a solicitor who knows the law and who will be willing to fight your case if that becomes necessary. 

“It’s very important because migrants contribute a lot to the UK economy. Many of my clients have really well paid jobs – that’s true of students who want to remain here after studying too.

“Immigration is an ever-changing field within the law and one that’s not just about what’s in the rules and regulations, but an area that’s based on arguments from other cases that apply to individual situations.”

for those seeking advice

The team at Canary Wharf has more than 25 years of experience helping people and businsses with immigration issues. 

These include those who wish to visit or stay in the UK as a partner or child, a student, an investor, an innovator or to work at or start a company.

The firm can also help with permanent residence, indefinite leave to remain, British citizenship and UK Passport applications.

“Whatever issue it is, regarding immigration, then come and talk to us,” said Zahira. “We’ll be able to tell you whether we can help with your case.”

key details: Kidd Rapinet Solicitors

Kidd Rapinet Solicitors offers a wide range of legal services through its Canary Wharf branch based at Harbour Exchange on the Isle Of Dogs

The firm’s expertise include immigration, conveyancing, wills and probate, employment law, commercial property, family law and an extensive list of services for businesses of all sizes.

Kidd Rapinet offers free, no obligation phone consultations with lawyers on immigration matters. Call 020 7205 2115. 

Find out more about the firm’s services here

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Sadler’s Wells East set to welcome Birdboy to its Stratford stage

Performances for ages 7+ see choreographer Emma Martin of United Fall make her London debut


Kévin Coquelard will dance solo in Emma Martin's Birdboy at Sadler's Wells East
Kévin Coquelard will dance solo in Emma Martin’s Birdboy at Sadler’s Wells East

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It’s an important year in the ongoing story of east London.

The launch of Sadler’s Wells East will be the first truly public-facing slice of East Bank to open on the edge of the Queen Elizabeth Olympic Park, marking the advent of the 2012 Games’ most significant cultural legacy.

Its first season will kick off with Vicki Igbokwe-Ozoagu’s Our Mighty Groove from February 6-9, 2025 – the first show to attract audiences to a building designed to pull people in with a bright neon welcome sign.

Its ground floor bar and cafe have the feel of the Southbank centre and, thanks to a free programme of performances on its foyer dance floor, will doubtless soon attract a troop of regulars.

The listings for the main auditorium, which has a seated capacity of up to 550, are packed with transformations of the space for shows planned to include immersive nightclubs and a skatepark.

Also coming up is Birdboy, the London debut of Irish choreographer Emma Martin, which will arrive on Stratford’s newest stage for six performances over February 20-22, 2025.

Suitable for ages seven and up, the solo 40-minute show features a highly physical turn from dancer Kévin Coquelard and a beaten up Volkswagen.

“I created Birdboy for my daughter,” said Emma, who makes work from her base in Carlow, a little over an hour outside Dublin. 

“I’ve always admired people who create work for kids but before this I never had. As an audience they’re not polite, they’re honest.

“I’d seen one or two beautiful pieces of work made for children and I had them up on a pedestal, so it always felt like it was something I had to work my way up to.

“It took me a few years to take the plunge.

“I had ideas for working around themes like loneliness and getting to grips with yourself as a person in the world.

“My daughter was eight at the time – it’s the age when children start to see themselves in relation to others.

“I started to see how she related to people and to the world, figuring out who she was. I went into a room with Kévin, a dancer I hadn’t worked with before, but had often seen performing.

“We started with a few images and it started growing – a true collaboration between us. Birdboy grew out of that process.

“It’s a story, told in a non-linear way about a character who has an interior and exterior world.

“There’s bullying happening and he feels a lot of negative emotions, but he has all these different devices to distract himself.

“He eventually finds a way to relieve himself of his worries and confront them.”

Choreographer Emma Martin of United Fall - image Ferdia Mooney
Choreographer Emma Martin of United Fall – image Ferdia Mooney

from Carlow to Sadler’s Wells East

Emma began her career as a ballet dancer before stepping  away after getting “a bit of a wake-up call and taking a break before I hated it”.

She studied drama, theatre and Russian at university with a plan to be “a one-woman show, lighting, directing and making my own work” as a choreographer.

It’s more or less what she’s done since 2012. 

“I have my own company now, United Fall, which since 2018 has been the production machine behind what I make,” she said.

“I create a show roughly every two years, depending on the rhythm of the piece. 

“It is a long time and I tend to do it in stages.

“There might be two weeks and then another meeting two months later.

“It gives me time to test ideas – I find I like my work better if I have had time to have a love affair with it, to sit with it.

“It’s important that it doesn’t feel like a transient idea, but something I’ll always believe in.

“We’re funded by Arts Council Ireland so that’s easier.

“We don’t have tons of money but it’s a luxury and somehow we make it happen.

“It used to be that you’d do four weeks and then you’d have an audience – I don’t feel that serves the work.

“I prefer things to be slower so there’s more time to realise the technical side too.”

The performance is suitable for audiences aged 7+

a metaphor for the interior world

For Birdboy, that includes ensuring the automobile that accompanies Kévin on stage is suitably reinforced and able to play its part in the production, which has now been touring for 18 months.

“The car comes from an idea I had for the show of one human left in the world, completely alone, surrounded by debris from human beings,” said Emma. 

“We were talking about doing it in a junk yard environment, but I decided in the end to do it in an empty space.

“Then the car came back, because I was thinking about being inside the character’s head in contrast to the outside world.

“I rang the designer one day and we put a car onstage, and that’s how it came about.

“It looks like a car and functions like a car in some ways but it’s a metaphor for our interior worlds.

“The idea of Birdboy taps into the bird imagery that is so ubiquitous in children’s literature.

“You have this idea of being human and not being able to get up and fly away – so, if you could have one superpower, would it be to fly away and see the world from a great height?

“A lot of superheroes can fly, so it’s what the character is wishing for.

“When he experiences difficulties, he wishes that he could just fly away.

“My daughter was also quite involved in the process.

“We were making it in Carlow, so I would bring her and her pal to see it.

“There are a lot of nods to her world, like SpongeBob and YouTube – cartoony references, so I was constantly testing her, to see what she thought.

“She liked it, but I don’t think she necessarily saw herself in it.

“A lot of people have read the character as neuro-divergent.

“My kid is not, but has plenty of friends who are, so she felt an empathy there.

“That’s really what I want audiences to feel – that it’s OK to be different because everyone has something to offer. 

“It’s a very high-energy performance, using really raw physicality in combination with lots of emotion, that hopefully should give young people an understanding of the character.

“We’re using hardcore dancing, so the car has many places where it needs to be reinforced.

“I think it speaks to both adults and children and I’d love to see people of all ages there.

“We’re all children really – while I was making it, I was thinking about everyone’s inner child.” 

The work is Emma's first piece for children
The work is Emma’s first piece for children

key details: Birdboy at Sadler’s Wells East

Birdboy comes to Sadler’s Wells East in Stratford for six shows over February 20-22.

Times vary depending on the day.

Tickets start at £15. Ideal for ages 7+.

Find out more about the show here

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Vertus Edit aparthotel to offer flexible studios in Canary Wharf

With rooms and facilities spread across two buildings in Wood Wharf we find our that’s what with general manager Isabel Landaeter

The aparthotel offers studios for flexible stays in Canary Wharf
Aparthotel Vertus Edit offers studios for flexible stays in Canary Wharf

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Where and how we want to live and work, is a debate that will continue to play a potent part in public discourse for years to come.

But one thing is certain. It’s areas that offer the greatest flexibility – real range – that will thrive. 

Smart, then that Vertus, Canary Wharf Group’s build-to-rent subsidiary, has unveiled a new product on the east London estate. 

Launching in February, 2025, Vertus Edit will run as an aparthotel across two newly-finished brick-faced buildings on Wood Wharf

Quite where hotels stop and aparthotels start is itself a matter for lengthy debate – and not one that’s necessary to explore here.

Suffice to say, Vertus Edit’s 378 studios and its extensive guest facilities offer those seeking brief or medium-term stays on the Wharf a fresh option designed to satisfy a wide range of needs. 

“That’s why this isn’t just a hotel,” said Isabel Landaeta, general manager of aparthotels at Vertus. 

“Guests get a bit more space and a fully functional kitchen – they can stay a couple of nights or for a longer period.

“We’ve got a co-working space, lounges, a gym, meeting rooms and outdoor roof terraces – there’s a lot of space for people to explore across the two buildings outside of their studios. 

“You have all the amenities you need including a 24-hour reception service and weekly housekeeping. 

“Vertus has already made a name for itself in the neighbourhood with a reputation for service, so for Vertus Edit, it was about adapting that for people with different needs – those wanting a shorter stay or more flexibility. 

“For example, someone might not want to sign a lease on a rental apartment, but they might want to live here for six months.”

Vertus' Isabel Landaeter
Vertus’ Isabel Landaeter

Vertus Edit: a home-from-home

Vertus Edit offers four studio sizes for guests, the Little, Cosy, Comfy and Roomy, ranging from 200sq ft to 301sq ft in size.

All come fully furnished with an en-suite bathroom, towels, toiletries, a kitchen equipped with cookware, utensils, crockery, glassware and cutlery, a TV and super fast Wi-fi.

While no room service is available, there is a 24-hour self-service pantry for guests to access as well as Canary Wharf’s myriad hospitality and shopping options a few minutes’ walk from West Lane via Union Square. 

Vertus Edit will obviously cater for people visiting the area for business, perhaps on secondment at a London office from overseas or in town to seal a deal, but it’s been structured as more than that.

“We’re aiming to appeal to people who might not have considered staying in Canary Wharf before,” said Isabel. 

“Of course we’ll be accommodating corporate clients and offering discounts for longer stays, but we will also be there for people visiting for conferences at Excel, gigs at The O2, those coming to see ABBA Voyage or Mamma Mia The Party and even people running the London Marathon.

“This isn’t just about Monday-to-Friday. We think we’ll appeal to people taking a longer period of time to visit London as tourists because of our transport links.”

Vertus Edit is dog friendly with puppy packs costing £50 available to guests
Vertus Edit is dog friendly with puppy packs costing £50 available to guests

flexible and local

To that end, Vertus Edit reflects the current reality of Canary Wharf – an estate that each day taps deeper into east London and the areas that surround it, increasingly blending its existing aesthetic with local flavours.

Each room features artwork from East London Printmakers – about 1,200 handmade prints in total by 10 artists. Guests can even purchase works from the collective if they wish.

Key toiletries in the studios have been sourced locally too, from Kankan, a business founded by women in Hackney that’s laser-focused on sustainability and minimising its negative impact on the environment. 

“That’s something we’re really serious about,’ said Isabel. “For our towel service, we’re using Oxwash, established by Dr Kyle Grant-Talbot. 

“He’s a former NASA and SpaceX engineer who has created a laundry process that saves water and carbon and prevents almost all microplastics entering the environment.”

In edition to its green credentials, Vertus Edit’s spaces are intended for broad appeal.

Much use is made of texture, colour and luxuriant wallpapers in the communal areas, with lush furnishings and vibrant art adorning the spaces. 

Meeting rooms will be available for hire to both guests and other individuals and organisations, with a truly open and flexible approach to the facilities on offer.

It’s all part of creating a malleable, functional addition to the estate.

The red brick edifice of 3 West Lane, one of two Vertus Edit buildings at Wood Wharf
The red brick edifice of 3 West Lane, one of two Vertus Edit buildings at Wood Wharf

the next logical step

“The evolution of why people live and stay in Canary Wharf started with private residential homes and Vertus’ rental offerings,” said Isabel.

“Vertus Edit is the logical next step – if you’re looking for greater flexibility, then this would be the product for you.

“We expect there to be some overlap, naturally, as people come for a couple of months and then decide to rent an apartment.

“It works the other way too. For people living in Canary Wharf’s towers, this acts as an extension of their homes when, for example, a relative wants to stay locally for a couple of weeks or longer.

“If you’re renting a studio flat, for instance, this provides the space to accommodate them and residents know they can trust the service because it’s from Vertus.

“We also have plans to run events for guests who are staying here and we’ll be on hand to tell them all about Canary Wharf and east London. 

“Those staying for a few months may well become friends with the team and other inhabitants, but we want the feel to be about the neighbourhood rather than forced community.

“Personally I’m most excited about people on the estate getting to understand what an aparthotel is and what it feels like. 

“In addition to what we’re offering, we also have 12 commercial spaces on the ground floor between our two buildings and I think the businesses that take these will add so much to the neighbourhood along with what’s coming on the ground floor of 8 Harbord Square.

“Since Union Square opened, I’ve been really surprised by how many people are already walking past us. 

“I’ve also been lucky enough to see some of the plans for what’s going to open here and it’s going to be really exciting.”

Vertus Edit studios feature artwork from East London Printmakers
Vertus Edit studios feature artwork from East London Printmakers

ket details: Vertus Edit

Vertus Edit is open from February 2025 with prices starting at £117.14 per night for a Little studio accommodating up to two people. 

The largest Roomy apartments start at £160.12 per night, also for up to two guests.

Find out more about the aparthotel here

Read more: How Arc is bringing the ‘largest sauna in the UK to Canary Wharf

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Arc to open sauna and ice bath facility in Canary Wharf

White Rabbit Projects extends its reach in east London with Crossrail Place wellness complex


An artist's impression of the lounge area at Arc in Canary Wharf
An artist’s impression of the lounge area at Arc in Canary Wharf

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Arc is very much a work in progress when I visit.

But the dark chocolate paint that’s being layered on its walls, the sweet earthy smell from the planks of alder that line its vast sauna and the toasty sienna of the tiles in its lounge already speak of the richness of the experiences to come.

Neighbouring Everyman and Barry’s in Crossrail Place, the facility is something new, not only for Canary Wharf, but for the whole of the UK. 

Contrast therapy – taking one’s body from one extreme in temperature to another – is having a bit of a moment. 

Businesses have sprung up in Royal Docks, Stratford and Hackney, with participants indulging in wood-fired heat before dunking themselves in baths, barrels or miniature swimming pools of chilled water.

Rinse and repeat, then sink into the rush of happy brain chemicals. 

Arc, which is set to open on January 31, 2025, is different.

Firstly there’s scale. Its sauna is thought to be the largest in the country with a capacity of 60.

Secondly there’s tech. Its stainless steel ice baths feature UV purified water, chilled and filtered by a wall of powerful machines. 

Thirdly there’s community. It’s apt, perhaps, that as I’m walking in to meet co-founders Chris Miller and Alanna Kit, I hear a radio report on the discovery of a Roman bathing complex in Pompeii.

A couple of thousand years ago, people would meet, connect, socialise and talk business in the tepidarium after a wash – not dissimilar to Arc’s lounge or, indeed, the founders’ ambition for the facility.

“Canary Wharf has some of the most high-performing individuals in the world and the most successful companies, all in one place,” said Chris.

“They are going through levels of stress that most people don’t have to deal with every day – so we hope a lot of people will use this for respite

“It’s accelerated therapy. You get 50 minutes when you’re in the heat and the ice and you can’t be thinking about day-to-day distractions or the disasters that are going on in the world.

“You have to be focussed, present.”

Chris Miller of White Rabbit Projects and co-founder at Arc
Chris Miller of White Rabbit Projects and co-founder at Arc

opening Arc at Crossrail Place

Chris knows Canary Wharf.

Having worked in finance and private equity, he swapped the City for hospitality, spending three years as commercial director of Soho House before setting up White Rabbit Projects.

This “incubator” helps create and scale hospitality businesses with Wharf stalwart Island Poke and more recent arrivals Kricket and Soma in its portfolio. 

The company is also working with Italian food store, deli and bar Lina, which is set to take the unit at Crossrail Place recently vacated by The Breakfast Club.

Arc is itself a collaboration inspired by a trip overseas. 

“I was in New York, and a friend of mine asked me to try something called Remedy Place – a new, high-end wellness centre,” said Chris.

“That’s where I tried a six-minute ice bath, having historically been someone who couldn’t even do cold showers. I hated the idea and it was intense, but it felt pretty amazing.

“Then we went to a place called Bathhouse, a new, modern bathing house with a spa setup.

“There I  saw groups of friends using it as a place to hang out and relax.

“There were different cold pools, different types of saunas and I started to see that this was a growing trend.

“In Toronto, I had a communal experience where saunas and ice baths were combined with meditation sessions.

“It was clear a number of places were emerging that offered contrast therapy.

“The practice, of course,is nothing new if you look at Mexico or Ancient Rome.

“But in the UK, it doesn’t really exist in the way it’s started to proliferate elsewhere. 

“I fell in love with it. I was talking to some friends and they suggested I meet Alanna – I told her I was fascinated by this world, got to hear her story and we connected on a lot of ideas and what we wanted to bring to the world with Arc.

“Now here we are a few days away from launching the largest sauna in the UK.”

Alanna Kit, Arc co-founder, neuroscientist and wellness practitioner
Alanna Kit, Arc co-founder, neuroscientist and wellness practitioner

sauna and science

Alanna is integral to Arc’s offering.

On the one hand, she’s spent eight years teaching meditation and Yoga, including contrast therapy classes at a facility in her native Canada with a 50-capacity sauna and ice bath. 

But she’s also a neuroscientist with a profound curiosity about the effect of such activities on the brain and body. 

Incidentally, she’s also researching psychedelic therapy with magic mushrooms in relation to mental health for her PhD. 

“It’s been a bit of a personal journey in an effort to understand the world, the universe and people,” said Alanna. 

“I’ve studied consciousness, spirituality, psychology and cognitive neuroscience – the past world and the present and found a lot of crossovers.

“What I like to do is bridge these two different languages with offerings, retreats, one-on-one therapy and through education.

“Humans desire connection and community.

“Before teaching at wellness retreats, I’d never experienced belonging like that with strangers or the ability to do that in a safe, open environment.

“It was so beautiful to build that community, to see people come back and change and transform themselves.

“Here, merging the sauna, ice bath and other practices into a specific programme hits not only people’s hearts, but also their desires, wants and needs.”

Arc will feature the 'UK's largest sauna'
Arc will feature the ‘UK’s largest sauna’

classes and guidance

In a nutshell, that’s what Arc does.

“There will be 50-minute classes as well as longer free-flow options for people to go at their own pace when using the facilities.

“The programme includes sessions designed to energise participants in the morning with others aimed at calming the nerves later in the day.

 While these might seem like personal goals, part of the point of Arc is that it should be a communal experience – harking back to the days, perhaps, when Romans came together in the pleasure of shared experience.

“What happened to me with contrast therapy was that, despite turning up in a very stand-offish, British way, I’d come out having met lots of lovely, friendly people that I still chat to,” said Chris.

“You’re going through this intense experience together and that’s quite incredible.”

An artist's impression of the ice bath plunge area at Arc
An artist’s impression of the ice bath plunge area at Arc

camaraderie and ice

Alanna added: “It’s one thing to experience the hot and cold on your own, which is beautiful, but seeking discomfort in a safe space with a group creates real camaraderie and connection. 

“When you plunge into an ice bath, your dopamine levels can increase by as much as 250% and that may last up to 24 hours.

“If you have an alcoholic drink, that might last 15 minutes.”

So how does the process work – what am I signing up for when I go to a session at Arc? 

“Everyone is in bathing costumes and the process begins in the lounge,” said Alanna. “In this busy world, we’re very much in our minds – what we’re trying to do is bring people into their bodies and increasing their awareness of that.

“Then we move into the sauna which includes various elements like aromatherapy, lighting and  steam.

“By experiencing extreme heat and cold we’re actually maximising the physiological benefits.

“When you’re hot, your body goes through stress and, with a guide supporting you through that discomfort, you are able to let go of the mind, surrender and move into the body.

“Your heart rate and blood pressure increase and your body enters fight or flight mode – something we’ve been conditioned to do through evolution.

“When that happens, we want to get out, but there’s that little bit just after which you can hold for a minute or two – the part where you can push yourself through that discomfort. This is where you get many of the physiological benefits.

“From there, we guide people through an ice bath.

“Again, your heart rate is high for the first 30 seconds and you want to get out, but if you’re able to surrender the mind to the body and control your breathing that controls the physiological responses.

“You slow it down, your heart-rate lowers, your mind slows down and that’s when the euphoria begins. 

“Your dopamine, serotonin and endorphins increase – all these positive neurotransmitters – and you’re training your body to have that response.”

Afterwards, there’s an opportunity to relax in the lounge and rehydrate with water and tea.

Arc says the benefits its contrast therapy delivers are “amplified in community” and as such hopes its facility will be a place for people to meet, socialise and even do business.

“One of the most exciting ways to experience it could be with friends,” said Chris.

“You won’t have a hangover the next day, either. It could even be a place to have meetings with co-workers or potential clients.

“There’s something quite interesting in sauna culture where nobody is wearing an expensive suit or a flashy watch.

“The average price will be about £28 a session so it will also be super accessible – the price of two drinks in a bar.”

Arc is also planning to host two-hour evening sessions for those who really want to immerse themselves in the scene.

“These will be very social,” said Alanna.

“There will be towel waving, aromatherapy and snowballs laced with essential oils as well as one-on-one guidance. 

“We’ll have instruments to enhance the experience and there will be DJs and music to enjoy.

“We might even look into bringing in some non alcoholic mixology too.”

key details: Arc

Arc is set to open its doors offering a range of guided sessions and opportunities to access its facilities from January 31, 2025.

It’s located on Level -2 in Crossrail Place.

As an introductory offer, Wharfers can get three classes for £45 to be used within 14 days. 

The Arc Founding Membership offers three classes per month for £84 (£28 each). 

Find out more about the facility here

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East River Wharf apartments on sale with 5% deposit boost

Legal And General Affordable Homes is offering the incentive to buyers who reserve before midnight on March 20 at the Royal Docks scheme

East River Wharf forms part of the Riverscape development in Royal Docks
East River Wharf forms part of the Riverscape development in Royal Docks

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For those house hunting in 2025, a development in Royal Docks is offering a potent incentive to swap renting for a foot on the ladder.

Prospective buyers reserving a shared ownership home at East River Wharf before midnight on March 20, 2025, can get a boost to their deposit of up to £8,000.

The 5% contribution comes in the form of a one-off deduction when the purchaser completes on the deal and is only available on deals to buy 25% of a property at the scheme.

For example, a quarter of an apartment with a full market value of £500,000 would be £125,000, making the available boost to the buyer £6,250 – potentially equivalent to the deposit necessary to secure a 95% mortgage on that property.

Legal And General Affordable Homes, which is marketing the properties at East River Wharf, is set to host an open day on January 18, 2025, for those interested in accessing the incentive.

Prices for a one-bedroom home at East River Wharf start at £96,875 for a 25% share and come with a wide range of facilities and benefits. 

The properties form part of Riverscape – essentially an extension of Ballymore and Oxley’s extensive Royal Wharf development on the banks of the Thames at Silvertown – meaning East River Wharf residents are able to access those schemes’ amenities.

These include a health club, the Sky Lounge with views over the Thames to Greenwich Peninsula and Canary Wharf, a concierge service, 24-hour security and a high street with shops, cafés and restaurants.

Shared ownership buyers also get a three-year ZipCar membership with £50 of driving credit when they move in.

Each apartment at East River Wharf has private outdoor space
Each apartment at East River Wharf has private outdoor space

a wealth of amenities

A spokesperson for Legal And General Affordable Homes said: “The amenities at East River Wharf are best in class, with a state-of-the-art residents’ gym, pool and spa. 

“Plus, concierge services and 24-hour security ensure our residents always feel at home. 

“There is also a primary school located on the development, which is perfect for growing families. 

“Whatever your stage in life, East River Wharf is a modern and secure place to call home with shared ownership.”

The apartments themselves are located on the edge of Lyle Park, which recently celebrated its centenary with a spruce up and the installation of a commemorative mosaic.

They feature open-plan design, fully fitted kitchens with integrated Siemens appliances, tiled bathrooms, free standing Beko washer-dryers and private balconies.

The entry-level one-bed extends to some 538sq ft with a full market value of £387,500.

At the other end of the scale, a three-bed worth £650,000 stretches to 934sq ft on the tenth floor, with a 25% share costing £162,500.

Homes at East River Wharf start at £96,875 for a 25% share
Homes at East River Wharf start at £96,875 for a 25% share

connected up: East River Wharf

Transport connections nearby are excellent with the DLR offering rapid links to Canary Wharf, London City Airport and beyond. 

Shared ownership allows buyers to get on the ladder with a smaller deposit than if they were buying a home outright by allowing them to purchase typically 25% of a home.

For the entry level property at East River Wharf, for instance, a deposit of £4,844 could be enough to secure a 95% mortgage on the £96,875 price.

Buyers then pay rent on the unowned portion of the property, the mortgage on their portion of it and the service charge.

This usually works out cheaper than renting a comparable home in the same area. 

Those who own a share can also choose to increase their stake in a property over time – a process known as staircasing – until they own the whole thing, or can sell their portion should they wish to move. 


The view from the Sky Lounge at Riverscape
The view from the Sky Lounge at Riverscape

key details: East River Wharf

The open day at East River Wharf is set to take place on January 18, 2025, from 10am to 4pm at the development’s Sky Lounge. 

Those seeking to attend should register their details here

Find out more about the development here

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NASSA set to focus on fundraising as Newham charity turns 20

Newham All Star Sports Academy marks two decades as it continues to use sport to fight knife crime and support young people in east London

NASSA founder and CEO, Natasha Hart
NASSA founder and CEO, Natasha Hart

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“I’m still so passionate about it, 20 years after we started,” said Natasha Hart. “NASSA is one big family – once you set foot in there, you don’t want to come out.

“We have volunteers who started with us when their children were small – they’ve grown up and left, but their parents are still helping out.

“The young people who have been through our hands stay in touch, even two decades later.”

This year will mark the 20th anniversary of the day Natasha took her two sons to Balaam Park in east London to teach them basketball, offering to make it a weekly treat. 

They invited their friends, word got round and soon she was coaching groups of more than 30 kids.

The demand was there. 

With £20 in the bank she registered Newham All Start Sports Academy (NASSA) as a charity and never looked back.

In 2008, her son, Anthony Okereafor, launched NASSA’s Carry A Basketball Not A Blade campaign in response to the fatal stabbings of two of his friends within weeks of each other.

Its work, tackling knife crime and gang culture, while breaking down barriers between youngsters and the Metropolitan Police, has seen more than 100,000 young people aged 10-18 attend its sessions.

 In that time NASSA’s teams have also won league titles, its initiatives have been recognised with a multitude of awards and Natasha has received an MBE as its CEO. 

But the demand for the charity’s blend of sports and education is unrelenting.

The pandemic and cost of living crisis have taken their toll and its work is sorely needed because it’s ultimately about more than a child learning the discipline of sport – it’s in the business of creating community.

NASSA is celebrating 20 years of work in Newham in 2025
NASSA is celebrating 20 years of work in Newham in 2025

addressing a need

“NASSA is always attracting young people,” said Natasha.

“Some want to meet new friends, some want to play sports, some want to be away from something and others want to progress and develop.

“We are always learning from them because it’s not only about the child.

“They’re a brother, a sister, a son or a daughter.

“Once the young person trusts us we find the whole family joins in.

“From a single session they get involved and the ball starts rolling – we’ll be asking how are they doing in school, what life is like – then after a few weeks you build that trust.”

Those relationships allow the charity to help address a wide range of issues facing those living locally.

It works to tackle domestic violence, addiction and unhealthy peer pressure and knife crime through a blend of mentoring, coaching, support and education. 

“If we can find a solution to a problem then we will, or we can refer people on to specialists who can help,” said Natasha.

“We always want to be growing as a charity, to reach more people and embrace new ideas. For example, when we first started our workshops with the police, the relationship with young people was poor. 

“Now each year we play a friendly game with serving officers and that builds trust – the young people can see they are human and that they play basketball, which is so important because they are the people you need to call when you’re in trouble.”

The charity addresses a wide range of issues through its programmes
The charity addresses a wide range of issues through its programmes

NASSA: creating community

Over its first two decades NASSA has been successful in securing support from the likes of Excel, Tate And Lyle, UEL, Sport England, L&Q, London City Airport, the Mayor Of London, Newham Council, the Royal Docks Team and Basketball England. 

“We’ve been very lucky with the supporters we have, the volunteers, the coaches and the sponsors who all enable us to deliver,” said Natasha.

“We have a rich history with what we’ve done in this community and a great track record in helping change and save the lives of people in this part of London.

“That we are able to do this is very satisfying for all those involved with the charity whether it’s our sponsors, our staff or me.”

To mark its 20th year, NASSA is planning a renewed focus on generating funds for its activities, with an ambition to roll out its mission to other parts of the capital. 

A fundraising event is set to be held in June at Brick Lane Music Hall in Royal Docks as a celebration of the charity’s anniversary to help spread the word about the work its doing and offer businesses and individuals new ways to get involved in its activities. 

“We want the event to help us reach new supporters and a new audience and for them to be able to come together with our existing sponsors,” said Natasha.

“It’s an opportunity for us to showcase what we have done over the past 20 years and what we are going to do in the future. 

“We know we have expertise and I would love us to be able to roll that out to the surrounding boroughs. 

“With knife crime the way it is in London, our work is needed more and more and I believe this is a model that could work across the city, helping to save more young people’s lives.” 


Aspirational: NASSA uses the discipline of sport to effect change in young lives
Aspirational: NASSA uses the discipline of sport to effect change in young lives

key details: NASSA

NASSA, based in Royal Docks, is always looking for support from volunteers, businesses and organisations to help deliver its sport and education programmes. 

Full details of NASSA’s fundraising event in June will be published in due course. 

If you or your company think you could help in any way by providing resources or funding, you can contact the charity here

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Creative Virtual offers flexibility for firms working with AI chatbots

How CEO and founder of Canary Wharf-based business, Chris Ezekiel is helping companies navigate the technology as it develops

Creative Virtual founder and CEO Chris Ezekiel
Creative Virtual founder and CEO Chris Ezekiel

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Lego bricks are on Chris Ezekiel’s mind.

His son Matthew, three, is already a proficient builder, while younger brother Harry (one) is quickly learning the ropes with Duplo.

For Chris – CEO of Canary Wharf-based conversational AI firm Creative Virtual – the inspiring thing in their play is the way the boys use whatever materials are available to build exactly what they want.

“It’s now my kids who are giving me direct analogies for our approach,” said Chris, who founded the business on the Isle Of Dogs 21 years ago to provide customer service chatbot facilities for companies.

The firm has grown over more than two decades into a global operation serving customers around the world across multiple sectors in 23 countries and 40 languages but remains based in Canary Wharf close to where Chris grew up. 

In that time, perhaps the biggest change in the marketplace it inhabits came in 2022 with the emergence of large language model AI technology, typified by the arrival of ChatGPT. 

With the whole world seemingly abuzz and eager to get the most from the promise of this new tech, Creative Virtual stepped up, offering customers free proofs of concept showing how it might be deployed.

“It’s one of the best moves we’ve ever made,” said Chris.

“It was costly, of course, but in those two years companies were becoming very excited about generative AI and needed help to navigate the capabilities – advice on deploying them in a way that’s safe and can be trusted.”

With competitors in the field simply bolting on AI facilities to existing customer relationship management systems, Creative Virtual saw an opportunity.

“They were doing that almost as an afterthought,” said Chris.

“We’ve seen a real kick-back against it, with customers saying they don’t want to be tied into a single vendor.

“With the technology continuing to develop, we wanted a system where we could take the best conversational AI or best customer service system and plug them into each other – combining components.

“That’s where we’re having our biggest successes. 

“It’s like building those Lego models, you pick the pieces you want and make something that’s greater than the sum of its parts.

“You want to be able to select the best of the breed.”

Creative Virtual's platform allows firms to select what products they want and put them together like lego bricks
Creative Virtual’s platform allows firms to select what products they want and put them together like lego bricks

putting the pieces together

This idea of the “composable enterprise” is at the heart of the company’s approach, with its V-Person products and V-Studio platform allowing customers to choose and control the services they want. 

It’s a strategy that also gives Creative Virtual an advantage because the firm can quickly adapt its offering to meet its clients’ needs and the changing landscape of the sector. 

This flexibility is a strength in terms of allowing businesses to stand out too. 

“Since OpenAI released ChatGPT, larger companies have set up teams to handle their ethical response to the technology,” said Chris.

“So, while a business might be ready to go live with a project, the brakes might be applied to ensure compliance.

“The EU’s Artificial Intelligence Act has also come in, which affects how organisations operating in Europe can use the technology and so must be taken into account. 

“What we’ve done is to put appropriate safeguards – a really key word – in place  around the AI systems to control what they can do.

“This means that no matter what changes occur and where a company is going to deploy the technology, there’s support there.

“Organisations want to provide information that’s accurate and consistent in a trusted way. 

“They’re all trying to improve the customer experience and increase brand loyalty and this is the interesting part. 

“Although price is very important today, what we still see with most organisations is that the number one thing that differentiates companies from their competitors is customer experience.

“There’s a real danger here with AI, because businesses have been sold off-the-shelf solutions.

“When you go to a website or use a mobile app to contact a company, the experience is often very vanilla – some firms are not really thinking about the brand they should be delivering.

“What we’ve done with ours is to make it very easy to create a blend between human and AI-generated content – this is the cornerstone of our product.

“This enables organisations to do what my boys do with their Lego bricks – to build bespoke customer experience offerings that align perfectly with their brands.”

Coming on: This picture was created using Adobe’s AI image generator. While its attempt at “Lego bricks jumbled up” isn’t bad, there’s still a little way to go...
Coming on: This picture was created using Adobe’s AI image generator. While its attempt at “Lego bricks jumbled up” isn’t bad, there’s still a little way to go…

a tailored approach with Creative Virtual

Being able to embed that distinctive character in communications is an essential selling point for Creative Virtual as it continues to diversify into new sectors, whether its chatbots or voicebots are speaking to its clients’ customers or employees.

“We’re able to create a rich, brand-aware experience for users,” said Chris.

“We’re increasingly seeing marketing, digital and the customer contact centre come together in more forward-thinking organisations.

“One of our big growth areas is in retail to help companies offer sales advice and customer contact.

“Employee experiences are just as important and we’re also delivering solutions for HR departments and IT service desks, for example, whether that’s to access information on a self-service basis or to connect with a human.

“That’s one of the pieces that can get lost when considering AI – the human aspect is still key so when the computer isn’t answering the question, then there’s a human at the end of the line to pick things up. 

“All in all, we’ve got some really interesting projects happening in financial services, retail, travel, hospitality and government in different parts of the world.”

As for the future, Chris is excited by the rapid development of the technology and the benefits it can bring.

He said: “One especially interesting thing for me with AI is its ability to summarise information because we’re all overwhelmed at present. 

“It’s one of the less risky ways of deploying the technology and it’s interesting that only now Apple, the biggest company in the world is starting to explore this.

“One of the things  we’ve done as a company working with the technology is to put guardrails in place to constrain the large language models we work with and ensure they are only ingesting and answering questions on the correct material.

“We have a good solution for that, where when the AI is giving a generative answer, it gives a reference for the information.

“While everybody working in this space is interested in the development of general intelligence, for us there are two other areas that are particularly relevant.

“The first is voicebots.

“For years we’ve been able to talk to our devices and dictate messages – people are getting more used to that and it’s improved over the years but some of the technology we’re seeing now is able to have much more natural conversations with people.

“You can pause and interrupt, as though you’re talking to a person.

“We’re doing some beta testing of this for one of our customers around that. It looks promising, but it’s got a way to go.

“The other aspect is about bringing in other media to interactions.

“We’re already seeing AI systems that generate images and video, but soon they will be able to make sense of them, answer questions about them and adapt them.

“All this stuff exists today, but it’s going to accelerate quite quickly, and that’s going to be part of the mix.

“The model’s going to be about much more than text – serving customers and employees with all sorts of other media to help people have very natural conversations. 

“We are starting to work with customers on augmented reality, where they’ll create a customer experience in a virtual world.

“Augmented reality will plug into what we do, so that’s why it’s important to be working with customers now – we have to take a long-term view.

“As a company with no investment we’ve been able to do that over the past 21 years. 

“Our team is incredible, many of them have been with me on the whole journey – you don’t get many chances in life to create a new sector in business and be a global success.”

key details: Creative Virtual

You can find out more about the company and its products here.

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