Third Space

HCA Healthcare expands at Canary Wharf into 40 Bank Street

Chief operating officer Greg Bale talks engineering and patient-based design at the new facility

Image shows the lobby at 40 Bank Street in Canary Wharf
Patients access the facility from the building’s main lobby

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Canary Wharf is constantly evolving.

Some changes are obvious, while others are hardly visible from the outside.

Take the first floor of 40 Bank Street, for example.

Looking at its exterior, few would guess that major engineering has taken place to reinforce a section of the building. 

This change was made to enable it to carry the 15 tonnes of weight associated with two state-of-the-art MRI scanners – both craned in through a gap in the wall on a single day. 

This retooling of office space has allowed private provider HCA Healthcare to significantly expand its presence in Canary Wharf.

Its recently opened facility now takes up the whole of the building’s first floor.

“It’s 20,000sq ft and offers full diagnostic and treatment facilities,” said Greg Bale, the company’s chief operating officer.

“We have GPs on site offering primary care appointments as well as secondary and tertiary level consultants providing special level care. 

“We also have imaging and diagnostic facilities, with MRI, ultrasound and X-Rays, alongside a range of treatment options.

“It’s a one-stop shop for patients – they can have their referral immediately from GP to consultant, then treatment if appropriate. 

“If they need more complex surgery, then there’s the backup of the wider HCA network.

“As a provider, we offer everything, right up to the most complex healthcare an individual might require, including cancer care, liver transplants, cardiac surgery and orthopaedic surgery.

“Anyone can access the outpatient services if they’re self-paying, but the majority will have private medical insurance.

“We estimate 75% of local employers provide cover and about 30% of the wider population will have this in place.

“Canary Wharf has been my pet project for the last two years and it feels incredible now that it’s open, having taken it through from concept to our first patient.”

HCA Healthcare chief operating officer, Greg Bale – a man with short brown hair in a grey suit, white shirt and a blue tie
HCA Healthcare chief operating officer, Greg Bale

designed around patient need

Greg worked as a pharmacist at Great Ormond Street Hospital before continuing his career at HCA and then making a move into management.

He said he was especially proud of the Canary Wharf facility’s design.

“Involving the medical team throughout the process is the bit I’m most proud of,” he said. “It’s been built around the patients. 

“We’ve taken the lead from one of our other flagship facilities at The Shard, which has been really successful as a patient diagnostic centre.

“At Canary Wharf, we’ve taken all the learning from there, and our clinical team has looked at the patient and doctor experience and their requirements and tried to elevate it.

“I think we’ve done that incredibly successfully and the patient feedback we’ve received already – two months in – has reinforced this.”

Measures taken include ensuring waiting areas have plenty of natural light and calm views over the dock to minimise stress.

Treatment rooms each also have their own changing rooms so patients can dress and undress in a contained, coherent environment in privacy.

HCA has also been unafraid to do things differently, creating dedicated treatment facilities for specific procedures thereby opening up more time for the general treatment rooms to be used.

It’s a joined-up approach that streamlines the approach to diagnosis and treatment, ultimately meaning patients should wait less time for results and then any action that may be needed.

With breast cancer, for example, the centre boasts the latest in mammography scanning alongside facilities to biopsy suspect tissue that can potentially deliver a diagnosis in as little as an hour. 

Consultants are then on hand immediately to explain the potential implications and next steps.

Image shows the exterior of 40 Bank Street with foliage in the foreground
HCA Healthcare’s Canary Wharf facility is based at 40 Bank Street

strong demand for HCA Healthcare

“I hope patients will feel reassured and confident in the service we’re providing,” said Greg.

“I want them to walk away having had a very positive experience.

“Patients should receive whatever it is they were hoping to gain from the advice they’re given on the condition they came with.”

With such depth and quality in its offering, it’s perhaps little wonder that HCA’s Canary Wharf expansion is already proving popular with patients.

“It has exceeded our expectations,” said Greg. “In our first month, we welcomed more than 2,500 patients, which is a very strong start for a recently expanded facility.

“We’re projecting 50,000 patients will walk through our doors within the next 12 months.

“Patient feedback has been very positive too and, as people come back from their holidays, we anticipate more activity.

“At a steady rate, we’re expecting to see between 250 and 300 patients a day, although we have the capacity to increase that further.

“For us, this expansion has been driven by a number of factors.

“We see the City and Canary Wharf as the two most economically strong markets in the UK and feel that will endure. 

“For us, the Wharf is a second major hub.

“Tower Hamlets is a rapidly growing borough and the estate’s own strategy, of diversification to become the best residential, retail and corporate market, was key.

“HCA works closely with many major companies to provide health screening for their employee base and we pay a lot of attention to those clients.

“There really is nothing else like us that has the same comprehensive offering.”

Image shows the outpatients reception area at HCA Healthcare in Canary Wharf
Waiting areas have been designed to promote calm

a one-stop-shop

“People know when they come to us that they will encounter experts in their field – whether that’s GPs or consultants.

“They will receive one-to-one care for whatever they have come to see a specialist about and they’ll know the diagnostic facilities are the best available.

“For example, we put two MRI scanners in – a 1.5T and a 3T.

“One isn’t better than the other.

“They have different magnetic field strengths so can be used for different things.

“We wanted to have both at our clinical team’s disposal.

“This approach leads to benefits for our patients.

“For instance, we represent a much younger demographic in the diagnosis and treatment of cancer than the average in the rest of the country.

“The reason for that is our detailed health screening, that patients have rapid access to a GP, can get a diagnosis quickly and then secondary and tertiary care.

“We hope that this results in better outcomes for them.

“It’s all about that one-stop shop – we’re providing patients with choice and building our services around their needs.

“Now patients don’t need to leave Canary Wharf for these services and why should they?”

Image shows people interacting at the primary care reception desk at HCA Healthcare in Canary Wharf
Patients can attend GP appointments at HCA Healthcare

key details: HCA Healthcare

HCA Healthcare is located at 40 Bank Street on the southern edge of the Canary Wharf estate.

It offers primary care, outpatient consultation and treatments and a wide range of diagnostic services.

For a full list of what’s available here.

Read more: How Boat Sales By Aquavista offers residential moorings in east London

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- Jon Massey is co-founder and editorial director of Wharf Life and writes about a wide range of subjects in Canary Wharf, Docklands and east London - contact via jon.massey@wharf-life.com
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Canary Wharf: How MadeFor is a vital piece of the estate’s office space offering

Fitted, furnished and managed solution presents firms of all sizes with a hassle-free option

MadeFor office spaces in Canary Wharf come fully furnished and ready to use

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It wasn’t all that long ago, in the grand scheme of things, that Canary Wharf was a two-storey warehouse built in the 1930s handling bananas brought to the UK from the Caribbean.

The brick-built structure at what was then West India Docks’ Import Dock, managed to survive the bombing during the Second World War, but not the demise of the docks themselves. 

It was bought for £25million in 1988 by Olympia And York – the company that kicked off the regeneration project that would become the Canary Wharf of today – and was demolished without much ceremony a year later.

I mention this not because of some rose-tinted hankering for nostalgia – although the idea of dockers slipping on endless banana skins carries some slapstick appeal.

Instead it’s a reminder of just how far this part of London has come in 35 years.

There’s been much short-termist nonsense published recently about the idea that this part of the city might be in peril. It’s true – some companies based here have decided to move for various reasons.

But before launching into a cascade of gloomy thoughts about home working’s effect on the economy and the merits of office clusters, consider a different perspective.

Three-and-a-half decades ago, there was nothing much at Canary Wharf but derelict warehouses.

A group of people had to imagine what it might be, who might want to be there and what – if any – companies would come over. In the end, their creativity and bravery yielded success, with the arrival of the Jubilee line extension proving pivotal in that story.

Towers rose and were filled. They largely still are.

MadeFor customers enjoy self-contained spaces with modern facilities

Current media commentary cries out that Canary Wharf will have to reinvent itself if it is to continue to flourish.

But such pieces entirely miss the point. Canary Wharf has done nothing but endlessly reinvent itself since that old warehouse crumbled. 

The idea that a few financial institutions moved over here from the City in pursuit of cheaper rent and larger spaces in the 2000s and that nothing much has changed since, is simply perception lagging reality.

The estate and the surrounding area is on a constant path of change, renewal and development – its priorities shifting to meet and satisfy demand.

That’s the case with its shops, bars, restaurants and open spaces as much as it was in the decision to build housing on Wood Wharf. 

Canary Wharf Group (CWG) has demonstrated an increasingly open and agile approach to the land it manages – whether that’s embracing competitive socialising with Fairgame and Electric Shuffle or deciding to host a vast padel tennis complex – as it works tirelessly to broaden the appeal of the estate. 

But what of the office space itself?

Well there’s been diversification there too amid a long track-record of flexibility to serve the market.

While tech community Level39 provides small startups with a home and space to grow, funkier spaces have been created at Wood Wharf. 

North Quay will see significant lab space created as the estate continues to attract organisations from sectors beyond financial services.

Eggs, baskets and all that.

That hasn’t, of course, stopped the likes of Barclays and Citi recommitting to the area – doubtless convinced by an environment that now draws significant crowds at weekends in virtue of what’s on offer to visitors as well as residents.

Nevertheless, CWG hasn’t stood still on office space either, with MadeFor perhaps the punchiest addition to its offering in recent years.

Canary Wharf Group associate for office leasing Luke Thurlow

“In short, it’s our fully-fitted, furnished and managed workspaces,” said Luke Thurlow, CWG associate for office leasing and one of the team tasked with helping firms land on the Wharf or move into bigger premises.

“Traditionally, a tenant would take an empty shell and build it themselves, creating meeting rooms, break-out spaces and filling it with furniture.

“MadeFor takes away all of that hassle for the end-user, who can pretty much move in immediately if they like.

“Office space has always been a strong part of the business and this is part of diversifying our portfolio.

“It means Canary Wharf offers single desks and co-working at Level39, self-contained units under MadeFor and shell space if a client prefers that.

“MadeFor can cater for businesses with 10 desks in 1,000sq ft of space, right up to our biggest letting where Citi took 10 floors as part of a short-term solution to house staff while its tower is being refurbished.

“The message is that many people think Canary Wharf is only for larger businesses – big multinational companies, which we do have here – but even if you’re a small startup or scaleup, we can accommodate your needs.”

It’s an offer that’s clearly gaining traction, with recent signings, including business power supplier, Pozitive Energy, electric vehicle charging firm, Hypervolt, and Taiwanese energy trader, WelHunt, all opting for MadeFor offices at One Canada Square.

Global trading organisation FIA and manufacturing firm Rittal also recently announced they would be renewing their MadeFor leases in the building.

“These recent deals show that companies continue to see Canary Wharf as an international icon,” said Luke.

“Buildings like One Canada Square are seen as part of a company’s strategy to build its business, find new clients and retain top talent – there’s real appeal there.

“MadeFor appeals to both a variety of sectors and businesses of different sizes. Often, smaller firms don’t want the headache of fitting out a space. 

“These are self-contained workspaces so tenants are not sharing meeting rooms, break out spaces or kitchens with other occupiers. 

“That’s especially important so companies know who is coming in and out of their space – vital if you’re regulated by the FCA, for example.”

Layouts include break-out spaces and open-plan design

Essentially, MadeFor is a crucial piece in the puzzle.

One of the key ideas behind the creation of Level39 more than a decade ago was that it had the potential to bring fast-growing startups onto the estate.

With a vast portfolio, it could then flexibly serve the needs of those businesses as they grew.

MadeFor both provides space for companies that are expanding, but it also allows the estate to pitch more effectively to firms and organisations of varying size that aren’t home grown, but like the idea of a move to east London.

“One example would be challenger bank Revolut, which started at Level39,” said Luke.

“Now it is based in an 80,000sq ft space at the Columbus Building off Westferry Circus.

“Because CWG has been running the estate for more than 30 years we are able to take a long-term vision for our customers and as a custodian of this part of London.

“If a business is half way through its lease and bursting at the seams or looking to downsize due to an increase in hybrid working, we can have those conversations. 

“Other landlords use more conventional models where they buy a single building, develop it, lease it and sell it.

“This can make those situations more difficult. What we offer is stability.”

Don’t confuse stability with traditionalism, however.

Luke was keen to stress that MadeFor’s spaces were fitted out to reflect the needs of businesses today.

“Our design philosophy dispenses with reception desks and guest waiting areas,” he said.

“The idea is that visitors come directly into a break-out space where they can get a feel for how the business is working as soon as they arrive.

“We can, of course, design to a customer’s brief and we’re always working based on feedback from previous projects. 

“Perhaps if we’d done this three years ago we’d have had flashy boardrooms off reception areas – people didn’t think you should have staff mingling with visitors.

“But people aren’t working like that any more.

“Visitors want to get a flavour of the company – to be in your world rather than in a holding zone.

“Hybrid working presents great opportunities for businesses – if you look at their spaces and how they’re fitting them out, things are a lot more considered now.

“You’re seeing a lot more meeting rooms, collaboration spaces, fewer conventional rows of desks.

“Suppose you have a project team that’s coming in three days a week – what do they need? 

“Some customers have asked for more break-out space, while others want desks because people are also coming into the office to do more focused work and to make the most of sitting with colleagues to do that.”

CWG will even look after plants in its MadeFor spaces

Beyond the spaces themselves, the estate’s constant evolution is perhaps the most potent weapon in Luke’s arsenal when talking to potential clients.

But then there’s the added value of engaging with a landlord which is completely invested in fostering a thriving, vibrant local economy.

Luke said: “The quality of our office space and workspaces is generally well understood in the market.

“We produce top quality, best-in-class office developments.

“But what we’re also trying to show people who come to Canary Wharf are the lifestyle amenities – the shops, bars and restaurants, the green open spaces and the transport links.

“With the Elizabeth line, you’re 45 minutes from Heathrow. It’s about trying to excite people by getting them to picture themselves and their business here. 

“There are the technical details like the air conditioning and the Wi-fi, but most people who come to look at office space will think more about the coffee downstairs and dinner at Hawksmoor or Dishoom.

“We deliver high quality workspace, but it’s also about our tenant services team and the maintenance operation.

“We’ve also launched an app for the estate so people know what’s here and about all the events that are going on. 

“We’re not just a landlord collecting rent – will it be a Yoga session before work or finding out about Wharf Connect, our network for early career professionals?

“It’s all about what you can do here and, if we’re not doing something already, then talking to us about delivering it.

“It’s a very exciting time and, over the next 10 years people will see so much change here, whether that’s the landscaping of Middle Dock in partnership with the Eden Project or any of the other plans in the pipeline.”

Suffice to say evolution is a certainty at Canary Wharf as it brings life sciences and schools into the mix alongside residential, higher education, governmental bodies and much more.

That, however, will doubtless be easier for Luke and his colleagues to articulate to potential clients than it was for teams 35 years ago, when the whole process of convincing firms to give E14 offices a chance began.

  • key details

MadeFor spaces are available in Canary Wharf at One Canada Square, 40 Bank Street, 20 Water Street and the Columbus Building.

Offices are cleaned and managed including repairs, maintenance, waste management and refreshment options.

Find out more about MadeFor at Canary Wharf

Read more: New events space Broadwick Studio launches on Wood Wharf’s Water Street

Read Wharf Life’s e-edition here

Subscribe to our free Wharf Whispers newsletter here

- Jon Massey is co-founder and editorial director of Wharf Life and writes about a wide range of subjects in Canary Wharf, Docklands and east London - contact via jon.massey@wharf-life.com
Subscribe To Wharf Life