interviews Archives - Page 39 of 46

January 7, 2022

Greenwich: How GCDA is celebrating the breadth of its activities in the borough

As Greenwich Cooperative Development Agency marks its 40th, we chat to CEO Claire Pritchard

GCDA CEO Claire Pritchard – image Matt Grayson

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Greenwich Cooperative Development Agency this year celebrates 40 years since its creation.

It was founded with a stated central mission to support the establishment of community owned, democratically managed cooperatives to boost employment, improve local economic opportunities and protect or provide local services.

In short, it’s spent four decades working to make the lives of people in the Royal Borough Of Greenwich better and there’s much more to come.

For the last 20 years, Claire Pritchard has worked for the organisation, taking over as director in 2010.

She said: “In our 40th year we really want to celebrate and highlight what we do. It’s still very much about community development.”

That might seem like a pretty open-ended statement, but Claire deserves some sympathy, because efficiently conveying the sheer breadth of GCDA’s activities is no easy task.

It supports, trains, educates, connects, sells, communicates, promotes and gives a platform to a Chinese Women’s Association to perform fan dances. It runs a community centre, a shop, markets and a commercial kitchen.

It hosts Yoga, boxing, Tae Kwon Do, Jujitsu, Mencap, a Vietnamese Women’s Group and provides space for a nursery and a domestic violence drop-in service.

It offers courses in starting businesses, community development, catering, feeding kids, crafts and horticulture, among others. Oh, and later this year it intends to open an art gallery.

It’s a complex web of industry, with threads woven right through the borough connecting entrepreneurs, makers and residents through the likes of GCDA’s operations at Woolwich Common Community Centre, Made In Greenwich and Greenwich Kitchen.

Claire outside Made In Greenwich – image Matt Grayson

“This is what we’ve grown into,” said Claire, who joined the organisation in a role focused on food in the borough. “There was a big change about 15 years ago when we had to go from being a grant-funded organisation to one that could fund all of its own activities.

“That was really tough, but it enabled us to go back and see what we really wanted to do – what people’s needs were and how we could respond to them.

“For example, six years ago we found Woolwich Common Community Centre, which was one of the lowest occupied venues of its kind in the borough, located in one of the poorest wards in London. It was an area where people wouldn’t go in the evenings – but now it’s fully occupied.

“We really responded to what people asked us to do, so now there’s everything from table tennis to food growing, boxing training and much more.

“We’ve also always wanted to celebrate small businesses and support them.

“We wanted to do something called Made In Greenwich as a platform for local artists and makers that was sustainable.

“We’d been looking for years and eventually managed to secure a shop right in the centre of Greenwich.

“We now stock products and works of art from more than 100 makers in the borough – supporting fledgling businesses who don’t have the money to market themselves so they can grow and refine their operations.

“Made In Greenwich has just won the 2021 award for retail at the Best Of Royal Greenwich Business Awards and it’s a brand we really want to develop.

“Our strategy as an organisation is not necessarily about us having practical projects, but about looking at and celebrating what and who we’ve got in the borough – to promote those businesses and their sustainability because that’s how you create local wealth.

“Now we’re pursuing a gallery space, which is in a prime position just around the corner from our shop, because exhibitions are a great way to make campaigns whether it’s around equality, refugees or any other topic. We hope to open that in the autumn.

“What we’ve worked out is that, being local and knowing where we work is really important – we want people who work with GCDA to be part of that community.

“We also know that in the future we don’t want to get much bigger as an organisation.

“The way to achieve what we want is to have a series of buildings where that work can come from – a gallery, a community centre, a shop or even a pub – so we can curate more activities to serve the needs of local residents.

“We have developed a very particular model for doing this, and we’d like to find a way to support other areas to do it too – not doing it ourselves because we don’t want GCDA itself to get really, really big.

“I did present to Tower Hamlets the other day, for example and Greenwich University have some funding in place to work with North Kent council to replicate our community centre model around food, social enterprise and sustainability.

“Where we have been successful in supporting communities, we would like to support other organisations to replicate this in the next 20 years.

“In Greenwich we want to help our communities thrive socially and economically, whether that’s by creating a nicer environment for people, training them in cooking skills, helping them access affordable fruit and veg or campaigning for more social housing and to protect public assets.

“In the 20 years I’ve worked here, one of the things that has made me most proud has been how everyone involved in GCDA has responded to the pandemic, turning our services on their head in a single day after the first 2020 lockdown and working out how to care for the very vulnerable, something we’re continuing to do.

“We’re a small organisation – there are fewer than 40 of us – but I think we’ve provided more than a million meals to those in need and we continued to support the traders at our markets, local businesses and our makers.

“If people would like to get involved, they can look at our website or find us on social media, but they can also come and see us at Made In Greenwich or at one of our markets.

“We’re always interested to talk to people and you can always join as a member. It’s through talking to those using our services and our members that we’ll define what we do in the next two decades.”

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January 6, 2022

Property: Estate agency Alex Neil sees rental demand drive lettings and sales

Area manager Georgia Nailard takes the market’s temperature and looks to the year ahead

Alex Neil area manager Georgia Nailard – image Matt Grayson

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Much was written over the early months of the pandemic about the inevitable, lasting effects a period of home working would have on the nation.

Cities would become hollow doughnuts as workers fled areas dense with people to work permanently and remotely from desks in rural houses, meeting colleagues only via Zoom and completing assignments via broadband.

Perhaps Mark Zuckerberg’s dream of a Metaverse – where we’re all constantly online, virtually popping in and out of each others’ lives from wherever we are in the world – will come to fruition. But perhaps not.

Far more likely is that genuine, real-life human interaction will once more reassert itself as the dominant preference for work and leisure.

Before Omicron pressed the pause button and Delta was all we had to worry about, workers had flooded back into Canary Wharf – not forced to be present, but eager to meet, work and, crucially, socialise with colleagues and friends.

There was buzz, industry and colour and there will be again.

I’ve already read at least one columnist’s account of her abortive move to the coast followed by a return to London and all its delights, having discovered life beyond the city has serious limitations.

While a sample size of one isn’t much to go on, this anecdote fits with a trend in the local property market as demand surges for rentals.

Georgia Nailard is area manager covering estate agency Alex Neil’s operations at its Bethnal Green And Bow and Canary Wharf offices.

She said: “Throughout the lockdowns no-one went to work. At first that was exciting, but it wore off pretty quickly and most people and businesses have realised how important it is to actually be in the office with other people.

“Working at home five days a week can be very isolating – going to the office isn’t just for the company’s benefit.

“Ultimately that realisation means people want to rent in close proximity to places like Canary Wharf.

“What’s happened in the last couple of months in the run up to Christmas has been quite dramatic – the rental prices we have been able to achieve are very different from six months before that.

“In some cases we’re getting more for them than we would have before the pandemic, which is amazing and something landlords may not be aware of.

“There has been a slight shortage of rental properties coming back to the market.

“There has been a lot of uncertainty over the past 18 months and some tenants have been signing up for longer tenancies, meaning ultimately that there aren’t as many places available to rent.

“But the demand is there – usually we’d expect the market to slow down in December and we didn’t see that in 2021.

“With the market like this, it means when a new property becomes available we can do a large open day for viewings and we’ll usually receive multiple offers, sometimes going over the asking price.

“Doing these events means we also build up a lot of prospective tenants for properties coming onto the market.

“I expect similar trends to continue in January and throughout the year, I don’t see that demand slowing down.

“There are often changes of circumstance for people around the Christmas period too, so that may bring even more tenants looking.”

That demand is also benefiting the sales market as canny investors see the return of profitable yields to be had in Docklands, while house prices are driven by people’s increasing desire to live on the Isle Of Dogs and nearby in east London.

Georgia said: “The way the rental market is going at the moment, there are investors out there who have cash, don’t require a mortgage and will see the opportunity Canary Wharf presents – the yield on property in the area is unbelievable at the moment.

“As an agency we’re experts in marketing property and, with our international package, that’s where we offer something quite different.

“As well as being on all the main UK portals, we make sure the properties we sell get maximum exposure here and across the world, which is really important.

“It’s about making certain that we’re angling each property at the right buyer, thinking outside the box, being proactive and educating buyers.

“Right now investors are looking for quality rather than quantity.

“It will take time for the sales market to fully recover from the pandemic, but we are starting to see some positive signs, with the numbers of applicants rising and many people looking to sell.

“Ten years ago, I think people saw the Canary Wharf area as a place to rent, but now you are seeing buyers who want to move here for the foreseeable future, with existing residents looking to upsize.

“People want to stay here because of how much it’s changing – the pubs, restaurants and bars that are opening, for example.

“The quality of the buildings here is fantastic – they have so many facilities and many of the older developments are located right on the Thames with great views.”

Georgia says she always wanted to be an estate agent – image Matt Grayson

Georgia said Alex Neil’s role was to make moving home as easy as possible for all concerned, whether that was for buyers, sellers, landlords or tenants.

She said: “I grew up in Brighton and my dad was a car salesman – he was always selling something and had that motivation.

“We moved house quite a lot when I was younger and I loved going on viewings, so I grew up wanting to be an estate agent.

“I love working with people and helping them move – it can be one of the most stressful times in someone’s life as property is usually their biggest asset – so we try to take the stress out of things.

“There are so many emotions involved with the process but we try to make it as smooth as possible, making sure everyone’s happy at the end of it.

“The best way to do that is to be honest and to set everyone’s expectations at the start, rather than raising them to the point where they are unrealistic.

“We always tell people how we’ll start from ‘x’ and end up at ‘y’. For sales, that means from viewing to completion.

“A lot of people haven’t bought or sold for a good number of years and forget the process. In that time there may have been changes in technology or with other parts of the transaction.

“Everyone is different, so we have to adjust to each person, making sure they understand exactly what the process is and what the steps are, from signing the terms of business to completion.

“Leaving questions with someone will only make them confused so we try never to let that happen.

“It’s the same for lettings – we aim to make letting out a property as simple as possible, because it can seem quite overwhelming.

“That’s why we’ve developed a checklist so landlords know exactly what they need to do and what they must have at every stage of the process.

“That’s what makes us stand out in the market – we’re the experts and we’ll help you every step of the way.”

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January 6, 2022

Canary Wharf: Shutters opens doors at two sites in One Canada Square’s marble lobby

Restaurant, cafe and bar aims to offer hotel-style service to workers and visitors to the estate

Taskin Muzaffer of The Happiness Cartel – image Matt Grayson

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Organised crime syndicates are in my mind, having just binge-watched the latest series of Netflix drugsploitation epic Narcos: Mexico.

Fortunately The Happiness Cartel, which recently opened Shutters across two sites in the lobby of One Canada Square, bears little resemblance to the brutal mobs of Sinaloa, Juarez, Tijuana and Guadalajara.

But its creative director and founder, Taskin Muzaffer, does want Wharfers to keep coming back for more.

It’s one of the reasons why the group’s latest establishment is really three venues in one.

Firstly, Shutters itself has taken the shell of what was ETM’s One Canada Square, stripped out the walls, opened up the windows and painted everything white to form a welcoming, accessible restaurant and bar.

Secondly, head up its diagonal stairways and there’s Cartel – a separate bar space tucked away on the mezzanine, specialising in spirits and cocktails.

Finally, look round the corner and there’s a cafe space called SuperNatural that shifts seamlessly from breakfast bar and lunch joint to wine bar after 5pm.

Shutters at One Canada Square – image Matt Grayson

That means there’s something available at all hours to keep Wharfers in a state of temptation, something that’s also down to the brand’s lineage.

“We started as a group in London, and, like most people, had a bit of a revelation in lockdown,” said Taskin, who previously worked for Drake And Morgan around the time it opened Shutters’ near neighbour, The Parlour, in 2009.

“Our first venue was Pedler in Peckham in 2014 (now reborn as Pedler Good Fortune) and we have always got a lot of our produce from Cornwall and Devon – in fact most of our fish came up from Cornish day boats on the back of a bike, so there was always that love affair with that area.

“In 2017, we started looking for a site there, and finally opened the Unicorn On The Beach at Porthtowan in August of 2019.

“That ran really well until March 2020, when everything had to close. We decided we would keep the sites shut in London over last summer and the other members of the Cartel and myself moved to Cornwall, reopened the Unicorn and worked it as hard as possible last summer.

“Then the opportunity came up for us to purchase The Godolphin hotel in Marazion, which we renovated and briefly opened in December 2020, then properly in April 2021.

“We were very fortunate that both the Unicorn and The Godolphin had large outside areas so that was amazing when people could only be outdoors.

“Shutters was born in Cornwall as it’s the restaurant for our hotel there and we wanted to bring a slice of that back to London.

Looking down from Cartel – image Matt Grayson

“We’ve come to Canary Wharf with that service mindset. We essentially view anyone who passes by or who is working in the offices above at One Canada Square as a hotel guest. We want to be somewhere people can come back to multiple times a day.

“We’ve brought down the walls of the old restaurant and expanded out into the lobby, creating what we call a library area that is almost a co-working space.

“People can sit there with their laptops and have a breakfast or a lunch. It’s not bookable, it’s walk-ins only.

“On the other side of the lobby, SuperNatural serves our own Happiness coffee blend, hand-roasted in Cornwall, as well as fresh juice and smoothies.

“In the morning you’ll see pastries and croissants – all those breakfast things – until 11am when salads with different proteins, like smoked chicken or smoked trout appear.

“Then at about 5pm it flips and becomes all about natural and low-intervention wines and build-your-own nibbles. Expect cured duck or venison done a bit like Parma ham, all made in Cornwall.”

Tuna tataki with pistachio at Shutters – image Matt Grayson

While the produce is Cornish, Shutters’ core menu has a pronounced American flavour to it, with dishes such as crab nachos and the Vegan Cali Sur burger.

“We wanted to give everything a kind of southern Californian twist,” said Taskin. “Cartel, for example will be doing nibbles and tacos.

“Down in the restaurant we’ll be serving a lot of seafood dishes with those west coast flavours.

“Personally I like the crab cakes – it’s the kind of thing you’d see on menus years ago but they’ve kind of disappeared. We’ve brought them back with a little twist – bois boudrin sauce, burnt leeks and anchovy mayo.

“I also really like the nachos, which come with a light cheese, scallions, pickles and a lime sour cream. They’re really, really good.

“As for drinks we have tank-fresh beer from Meantime, brewed about a mile away as the crow flies.

“Otherwise we’re very much about cocktails at a reasonable price. Good value is something we’ve always tried to offer as a brand.

“We want people to come to us for breakfast, come back for a drink after work, meet their mate or a girlfriend or boyfriend for lunch and come back and have dinner.

“Maybe during the week you’ll have a glass of wine and only one course or a little nibble.

Shutters’ second site SuperNatural – image Matt Grayson

“Perhaps you’ll come back towards the end of the week and have three courses with a cocktail before or after. It’s all about creating different areas, different spaces, to make it exciting.

“You could be here having a chat with me now, then you might go and work over in the library this afternoon.

“Maybe then you’ll go over to SuperNatural tonight and meet friends and have a glass of low-intervention wine and a couple of nibbles on the board.

“Tomorrow you’ll maybe come in for breakfast or for lunch, or you might stick around for dinner.

“Then we have Cartel, which specialises in tequila and mescal with a range of 28 so far. There are some really special bottles to try.

“We’ve tried to create something going on at all times, whether you want a quiet little corner just to get on with something, or you want to be a bit raucous.”

Shutters is set to reopen from January 9 followed by SuperNatural on January 17. Check opening hours and menus online.

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January 6, 2022January 6, 2022

East London: East End Community Foundation’s unveils Life Chances drive

Charity seeks to raise £5million to tackle issues in Tower Hamlets, Hackney, Newham and the City

East End Community Foundation chair Bronek Masojada – image Matt Grayson

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“When I was approached about joining the East End Community Foundation, I thought it answered a problem that I’d had as a CEO,” said Bronek Masojada, who has spent the last 28 years at the helm of insurance firm Hiscox.

“There is a lot of desire among staff at companies to get involved in charitable activities close to where they work and that’s great, but the question then is what, precisely?

“The answer to that question is a navigation service for organisations that identifies what those needs are, which are the most effective charities to support and how to make sure any donation is put to good use.

“I’m not going to pretend to understand what the needs of individuals are in deprived areas – nor do my colleagues.

“That navigation service also needs to show how staff can be involved to a limited extent because, from my experience people’s desire to play a part is much greater than the reality when dates are in the diary and free time and weekends have to be given up to do that.

“The EECF provides a service that addresses all those issues, for anybody who would like to try to make a difference – a clear solution to a clear problem.

“The fact it also gives away a substantial amount of its own money every year means the team has every incentive to make sure it is done so effectively.”

Bronek joins EECF as chair, having taken over from Canary Wharf Group’s Howard Dawber towards the end of last year, his arrival coinciding with the launch of the charity’s Life Chances Campaign to raise and distribute £5million to help deprived communities in east London recover from the effects of the pandemic.

The money will be distributed to organisations in Tower Hamlets, Newham, Hackney and the City with the three aims of improving the wellbeing and employment prospects of young people, tackling digital exclusion and reducing poverty and isolation among older people. Pledges of £750,000 have already been made.

Bronek said: “About £2.5million will go on the first of these, about £1million on the last and the balance on digital connectivity.

These areas all slightly overlap – what drives elderly isolation is lack of digital connectivity in today’s age, not just access to things like iPads, but the competency to use them.

“It’s not just about giving people a bit of kit, but also providing support.

“My mother and my mother-in-law in South Africa are both big silver surfers, because they are driven to enjoy connectivity with their children and grandchildren, and that’s fantastic.

“My mother has been self-isolating, but probably speaks to my children more often than me, through digital means.

“It will be the same for people in east London – if you can’t get out because of Covid, you should still be able to connect with people.

“Zoom and other platforms are free, if you know how to use them. There is some reticence.

“I can remember when I put my grandmother in front of a Space Invaders game, she just froze, but nowadays you don’t have that choice.

“Life Chances is trying to address real needs. The average salary in Tower Hamlets is £80,000 a year but the average household income is £25,000. That’s understandable, but pretty extraordinary when you think about it.

“What we’re trying to do is to appeal to the people and the firms that employ them in the area to help those who are resident locally.

“I recently read youth unemployment in London is four times the national average and Life Chances is about helping people into work.

“Not everyone’s going to be an investment banker – I get that – but firms like Hiscox and employers in Canary Wharf need a huge range of skills and capabilities.

“Clearly good educational achievements make things easier, but even for those who don’t have them we can make a real difference by helping them get entry-level jobs.

“I have friends in the insurance industry who grew up within earshot of Bow Bells, but who have done unbelievably well.

“These companies do offer people who are smart, even partly educated, the ability to rise through the ranks and that’s what they want.

“It was a surprise to learn about the disparity between income versus household income. It’s pretty apparent if you travel through the four boroughs and listen to what’s going on.

“I was also surprised when the EECF’s CEO, Tracey Walsh, told me there were 5,000 charities and community groups active in those areas – that gives you a sense of the size of the challenge and the need for navigation.

“If there’s a corporate wanting to get involved, how do you find and pick an organisation to support? Which are effective and which make a difference?

“Often that choice is made because of individual connections, partners or friends, but to my mind that’s not the best way to choose a charity.

“The EECF applies rigour – groups have to apply for grants. They have to explain what their outcomes are going to be and then assess whether their aims were achieved or not. That’s a powerful process.

“The other thing about the EECF is that some of the grants are quite small in monetary terms – £2,000 or £5,000, for example – but they can make a real difference to a particular community group or charity.

“It’s hard for big companies, who might want to give say £50,000 – which is the top level we ask organisations to commit to – and to then break that down into grants themselves. Hiscox, for example, wouldn’t be able to do that.

“EECF is a well respected organisation. It’s seen as independent, fair and transparent and those are great things to build on. It has its own money to give away and full credit to Howard and Tracey for building that up.

“My ambition is to continue the work they and the other trustees have been doing for many years and make the Life Chances Campaign a success.

“We don’t need a revolution – there’s a very clear plan of how we can make a difference and improve people’s lives.

“It’s a good programme and, if we can just deliver on that, then that’s a job well done.

“The more successful we are with Life Chances, the more we may have to increase staff numbers and so on, but that’s an outcome rather than a goal.

“I think that the other thing we’d like to move to with the campaign is to say to those getting grants that we’ll give them a certain amount each year for the next three years, so they can plan rather than having to put their energies into constant fundraising.

“An ambition has also got to be to augment the million or so we give away every year.

“If we can get to the £2million mark every year for the next five, that would be pretty awesome.”

For Bronek, the decision to become chair of EECF follows on from a long line of extramural activities undertaken while working at Hiscox, including the position of deputy chairman of Lloyds Of London for seven years.

“I’ve always thought that a business and a person succeeds if they are involved in more than one thing,” he said.

“The beach is really very nice to relax on, but you have to have something to relax from – when you’re there all the time, it’s no longer relaxing.

“I feel the idea of stopping work and allowing the skills and knowledge that I’ve managed to accumulate to dissipate would be a waste. My hope is I can use them instead to make a beneficial and positive impact on the wider community.

“In terms of the difference I can make, clearly there’s the day-to-day governance of the organisation and I’ve had a fair experience of that.

“Hiscox was a lot smaller when I started there in 1992 and I’m used to us going into new countries, opening offices with no staff and then, slowly, over a decade building a physical presence and a good business.

“The fact that EECF has a dozen staff is really great, because it’s small, it’s informal – you don’t manage an organisation like that the way you manage a UK business like Hiscox, which employs well over 1,000 people.

“I also have a reasonable address book and I’m not scared to go and ask people for things, so I can help the team with the opening doors part of fundraising.

“They then have to close the deal, but I know that the hardest thing when you’re raising money is knowing who to talk to and then actually getting to speak to them.

“Even if they say no, that’s better than not talking to them, because you’re building awareness.

“Of course, there’s no certainty that we will succeed with the campaign, but it’s my view that it’s always better to try and to fail rather than not to try at all.”

Organisations that would like to support the Life Chances Campaign or charities and community groups interested in applying for EECF grants can find out more at the foundation’s website.

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January 5, 2022January 19, 2022

Canary Wharf: How PT sessions at Third Space can help with fitness goals

Pilates and group exercise lead instructor Eve Powell on why she sought help with weightlifting

Eve Powell, Pilates and group exercise lead instructor – image Matt Grayson

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It’s January, the time when for reasons more traditional than functional, people take stock of their lives and pledge to make changes for the better.

But how to make those resolutions stick once the novelty value has worn off?

Wisdom is generally gained from experience, so a good starting point in any fresh venture should be to seek out the thoughts of those who are already pretty good at what you’re trying to achieve.

With the festive bloat at maximum, increased exercise is generally bobbing around the top of people’s lists.

But motivation can wane rapidly, so I sat down with Eve Powell of Third Space in Canary Wharf to discover her tips for sticking with the programme and how she personally stays in shape and maintains her enthusiasm.

A certified Pilates coach and group exercise lead instructor, Eve has been described as “the superwoman” on Trustpilot by a gym member, who praised her “meticulous performance on the gym floor and in classes”.

Eve says personal training can help deliver motivation – image Matt Grayson

Having first qualified as a trainer while at university, Eve initially embarked on a career in the film industry before realising she got more out of her weekly combat class at the weekend than five days spent on set.

“That’s when I made the transition to thinking I wanted to do it full-time,” she said.

“The main thing is the job satisfaction because we’re lucky to have endorphin-high, sweaty people telling us how great they feel at the end of a class.

“It’s a job where you help people and now, having got into Pilates, that’s even more the case.

“I’d never practised it before I joined Third Space – I’d done Yoga and thought it was basically the same – but my boss here asked if I wanted to go on a training course and I said yes because I thought it would be another skill to have.

“I’m so glad, because it changed my life and the way I train completely.

“Not knowing anything about it, I thought Pilates was good if you had a bad back, or if you were a bit older and your physio told you that you needed to do it.

“But I really fell in love with the history of it, the discipline and practice. It’s conditioning, building that strong, solid foundation for other exercises so you can run, lift weights and do Crossfit.”

Eve has a coach for her Olympic weightlifting – image Matt Grayson

Another key element to Eve’s approach to fitness is seeking out one-on-one expertise, especially for those new to the gym or branching out into new areas.

“Using myself as an example, I’m a coach, but when I decided to take up Olympic weightlifting I went to a personal trainer because I was a total beginner,” she said.

“I had a bit of a head start because of the endurance, flexibility and mobility I’d built up with Pilates, but I needed someone with that experience.

“For people who are new to the gym, maybe they don’t even know what their goals are, so I’d recommend having a session with a trainer and trying lots of different things.

“That’s why Third Space is a great place to start because there’s so much to choose from here. Then we have so many great trainers it’s easy to work one-on-one with someone on general fitness or on something specific.

“With weightlifting, it was a brand new skill to me and it’s so technical – I knew I would benefit from having the time and eyes of a coach.

“It’s also easier to commit and to work on smaller short-term goals in pursuit of what you’re trying to achieve.

“The trainer I see is on me to hit those targets. If you’ve got a good coach, invested in you, and you’re investing in yourself, it’s amazing.

“I have that one hour where it’s me and her and I’ve got a goal – snatching a particular weight or focusing on my hip mobility in my overhead squat.

“Whatever it is, it’s my time with that person and I call it my therapy. In between sessions we stay in touch – I send her videos of my progress and I really miss it if I can’t make a session. It really helps with motivation.

“It also helps me from a professional standpoint because my trainer will use cues and commands while I’m exercising that I find I can use.

“Even though the Pilates classes I coach aren’t the same, something that works for weightlifting might also work for me when I’m doing banded overhead squats with a group.”

From the other side Eve said one-on-one sessions gave trainers the chance to go into great detail with individuals.

She said: “You have more time to really look at a person’s body. You have time to ask the client questions and get their feedback, to find out where someone is feeling something and what it feels like for them.

“Initially, trainers use their first sessions to see how their client is moving, what their core strengths are and if they have any imbalances to address.

“It starts with identifying a goal – what the client wants to get out of their time with a coach.

“That might be to lose some weight, to increase their fitness, to tackle an injury or some pain they’re getting or to improve their posture.

“Then the trainer will come up with an individual programme tailored to achieve that. In general that will be a 360-degree approach that delivers a full body workout as a way of delivering those goals.

“It’s also great for trainers because after I’ve had a session with someone I’ve always learnt something.

“Everyone has a different body. A cue that might work for one person might not work for another so you have to be very adaptive.

“It’s a process of discovery, you have to make sure you’re using the right language.

“You might have a client who spends all day working at a desk and has no knowledge of the fitness industry so you have to find a way to communicate that makes sense to them.”

Membership of Third Space Canary Wharf costs £180 on a rolling monthly contract.

Personal training rates at the club are available on request, with a discount for new members on their first two sessions.

Group-wide membership for all clubs including City and Tower Bridge costs £210 per month.

New members get two guest passes, a meal or shake at Natural Fitness Food, 25% off their first treatment at the Canary Wharf spa and an ongoing discount of 5% as standard.

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December 12, 2021

Leamouth: How Vicky Phillips is drawing the future aboard Lightship Print Shop

Based on Lightship95 at Trinity Buoy Wharf, her pattern designs are used on all kinds of products

Lightship Print Shop founder Vicky Phillips – image Matt Grayson

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Visit Trinity Buoy Wharf and it’s impossible to miss the bright red vessel, moored where the river Lea meets the Thames.

Crowned by a lighthouse, it now contains a recording studio in its belly.

But up front, tucked down a tight stairwell from its bows, lies something else – a space where Vicky Phillips draws the future.

Lightship Print Shop inhabits a cabin in stark contrast to the industrial scarlet gloss of its shell.

Illuminated through rows of port holes and by pendant lights that gently sway with the motion of the Lea as the ship bobs at her moorings, Vicky’s studio is brilliant white.

A central slab of table, complete with neatly plumbed-in, eggshell blue anglepoise, is served by steel and leather seating and supports a slim but serious iMac and Wacom pen tablet, all ready to go.

The floor is pale grey wood and pot plants decorate this workspace, faithfully in motion with the rise and fall of the water outside.

For Vicky’s business, it’s the engine room.

“Lightship Print Shop is a surface pattern studio,” she said.

“I create designs for fashion, homeware, textiles and anything else that needs a repeated print on it. I started the business in 2019, about eight months before the first lockdown.”

In essence the core of Vicky’s operation sees her either draw or paint images and scan them or make digital pictures before bringing them all together in her computer to be arranged as a tile that can be replicated to create a pattern on almost anything.

“That’s what I sell to companies – they buy the copyright,” she said.

“It normally takes at least a year for my designs to come out on products, because all the businesses have their own lead times.

“You wait for ages, but then it’s really exciting when you see it reproduced on whatever they’ve created.

“I usually start my designs with a lot of trend research. I use companies such as WGSN and Trendbible, who predict future fashions.

“Their guides are a kind of self-fulfilling prophecy really, because all the brands that use them buy into the process and so it becomes true that they are the trend makers.

“From a business perspective, it makes sense to follow what they are predicting with my work.

“WSGN, especially, has been very useful over the past 18 months around the lockdowns and other restrictions.

“They would normally go to trade shows to see what’s next from our side, but instead they’ve been setting briefs – we can respond to them and get included in its publications. That allowed me to reach new clients, who wouldn’t otherwise have seen my work.

“After I’ve done my research, the process starts with trend boards, looking at colours and how I should interpret a theme.

“Should I use watercolours or gouache? Or should I start on an iPad? There’s a variety of approaches. Each one then has its own route until it all ends up on the computer.”

One of Vicky's vibrant patterns — One of Vicky’s vibrant patterns – image Matt Grayson

Drawing was a passion from a young age, leading Vicky to study to become an illustrator at university.

She said: “It was always my first choice at school. I just love drawing.

“The course I did was very good, but it was quite traditional – great if you’re going to be a natural history illustrator but other worlds were not really explored.

“Early on I decided I wanted to be a freelance illustrator where you have to be known for a certain style of work so clients know what they’re going to get.

“That was my problem, I didn’t really have a style – I jumped around a lot, probably to my detriment.”

Having worked for clients such as Scholastic, Dolce & Gabbana and The Independent, Vicky took a job with homeware company Bombay Duck.

“I thought I needed some commercial experience,” she said. “But because I was the only designer I didn’t get to learn much from anyone else.

“That’s when I applied for the job at Paperchase. Back then I had no idea surface pattern even existed as an industry.

“I thought everything was done in-house by different brands, but it makes sense for companies to have an external source so they can buy prints and have much more variety.

“They can keep on top of trends more easily. At Paperchase there was a lot of in-house design, but they couldn’t do everything themselves so they’d purchase the copyright to patterns and make use of them.

“At that point, I thought I’d like to be one of the people selling the prints, having the freedom to do what they wanted and hoping somebody bought their work.

“That’s when I founded Lightship Print Shop and, luckily, I was able to do a couple of trade shows in London and New York before the pandemic arrived.

“I managed to get some clients and keep that going over Zoom and that’s really helped me. In surface pattern it’s an advantage to have a variety of styles to present to a client, so that’s been a benefit too.”

Work in progress at Lightship Print Shop – image Matt Grayson

Vicky’s work has been bought and used by brands including La Vida Loca, Peter Alexander, Knightley’s Adventures By Samantha Faiers, American Eagle and Paperchase.

“I’m working on some designs for Paperchase at the moment, actually,” she said.

“I kept that connection after I left and I’m producing some bright and colourful things for them. When I’m done with that I’ve got to work on some tropical prints for Spring/Summer 2023.

“My work is typically conversationals – basically designs that aren’t floral. The majority of surface patterns are based on flowers, but that’s not something that interests me much.

“The designs I produce are more fun and whimsical – they don’t have to be hard-hitting, cutting-edge fashion.

“I like things that are fun to draw whether that’s tigers or toucans wearing glasses. I do try to gear what I do to a trend, though.

“At the moment that’s all about optimism – after the lockdowns people will want things that are brighter combined with hope for the future, so that means vibrant colours printed on recycled fabrics.”

Lightship95 at Trinity Buoy Wharf – image Matt Grayson

Lightship 95 was originally converted into a recording studio more than a decade ago by Vicky’s now husband Ben.

“I love the ship,” she said. “It’s such a wonderful icon and a great thing to draw as well.

“It’s also the identity of my business – it wasn’t difficult to think of a name. I think being based there helps in my work – it’s certainly easier to get people to come and visit.

“With surface pattern, you’d normally be asked to go into a company’s office and you’d have to bring a huge suitcase with all the designs – there’s lots of moving things around.

“But people are quite keen to visit me here, which is nice.

“My plan for the future is to do more of the same and continue to build my client base.

“Although I don’t have any control over what my prints are used for, it’s always an amazing feeling to see them out in the real world.

“That’s often on social media, where people post images of themselves wearing these products and talking about them.

“It’s a real honour that anyone would choose to wear something I’ve designed.

“Because of the sorts of illustrations I do they get used for a lot of kidswear, and seeing the designs photographed in a playful way is really cool.”

Vicky also produces prints and a limited range of products that are available to buy direct from her website.

“During the early stages of lockdown, I thought my core business might stop completely, so I thought I’d produce some of my own stuff – pin badges, notebooks and things like that,” she said.

Her work will also form part of the decoration at rooftop venue Roof East in Stratford when Urban Space Management, which is also based at and operates Trinity Buoy Wharf, reopens the space in 2022.

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December 10, 2021

Canary Wharf: Why Bullards wants people to come and try gin at its Cabot Place shop

Founder Russell Evans talks brand history, putting a twist on recipes and the importance of tasting

Bullards' Canary Wharf gin shop and tasting room in Cabot Place — Bullards’ Canary Wharf gin shop and tasting room in Cabot Place

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Bullards offers something that no other shop in Canary Wharf does – a space dedicated to sampling and selling spirits from a single brand.

The company’s recently opened gin shop and tasting room on the lowest level of Cabot Place offers anyone who pops through its doors the opportunity to taste the products and a multitude of ways to take them home, should imbibing prove agreeable.

With successful branches already operating in Covent Garden, Norwich and Westfield White City it’s a model that’s already gaining traction on the estate.

reaching out

“We’re bringing the brand to people,” said founder Russell Evans, having encouraged me to sample pretty much its whole range.

“We’d been selling gin locally to people in Norwich, online and through other people’s shops.

“But our thought process was that while it was in those outlets and people loved it and bought it, there were others who would look at it on the shelf and worry they might be disappointed when they got it home because they’d never tried it.

“We wondered how to overcome that barrier and decided to open a pop-up shop in a shopping centre in Norwich and see how it worked.

“It was phenomenal. People came in, tried the gin and 50% of people who did walked out with a bottle.

“We thought we were on to something and so launched in a department store in Norwich just to check it worked in a different environment albeit locally.

“In August we opened at Westfield and it was the same there. It was tough, there weren’t a lot of people shopping at that time, but we were still selling to half the people who came through the door.

“We have a store in Covent Garden where it’s 75% conversion because there are lots of tourists there who want something to experience as well as souvenirs.

“Here in Canary Wharf it’s starting to build momentum – you have people living locally as well as working here. People are trying it, liking it and bringing their friends back.”

a bit of history

Russell, who splits his time between London and the brand’s home in Norfolk, released his first gin in 2015.

He’s been joined in the business by his son, Joe, and both clearly delight in telling its story and visiting stores to talk to customers.

“Bullards is a brand that’s been around since 1837,” said Russell. “It originally brewed beer. In the 1980s, I went to work for Grand Metropolitan, which is now Diageo, who sent me to Norwich Brewery and one of the brands they gave me to play around with was Bullards.

“I worked on it for a year or so, went off and did other things, worked in brand management for Budweiser, Fosters and other brands.

“Then I ran my own advertising agency, sold it, found out what happened to Bullards, did a bit of research and found out it was owned by Heineken but that they’d forgotten to re-register all the trademarks.

“So I registered them, approached Heineken and – long story short – acquired the brand in 2015.

“I began by making beer, which was good but the gin boom was starting and so we thought we’d try and make some of that.

“We discovered Bullards had actually made gin back in the 1920s as well, so there was some history there.

“We started distilling at the back of an old pub. Then, the London Dry that we produced with a tonka bean twist won World’s Best London Dry Gin in 2017, which catapulted us up a level.”

Botanicals on display at the Cabot Place shop

next level

“Having set that high bar it was a difficult shout to expand the range. We thought we’d do something really different,” said Russell.

“Having done a classic London Dry, we thought we’d go for a flavoured gin because that’s where the market was going.

“People suggested raspberry or rhubarb – but that’s what everybody else was doing and when we do something we like to put a twist on it.

“We decided to do strawberry and black pepper, influenced by eating those ingredients, possibly with balsamic vinegar, as a pudding.

“We launched it and it became our most popular product.”

Russell’s son Joe also works for the brand

sweet stuff

“There was much debate about what to do next and there weren’t many Old Tom-style gins on the market,” said Russell.

“The thing with it is that not many people know what it is – it’s a sweet gin. Before we opened our shops it was our slowest seller but, now people can try it in-store, it’s our best seller.

“Most people wouldn’t think to buy a gin like that off the shelf but we’re educating people as to what it is.

“It’s sweet, but our twist was to make it with mango and honey rather than just dumping a load of sugar in it.

“It’s a drink you can have with tonic or in cocktails, but it’s also a lovely sipping spirit you can have with ice.

Bullards' branding honours the original firm's tipsy anchor — Bullards’ branding honours the original firm’s tipsy anchor

home county

“Then we had a good long think about what we were all about,” said Russell. “We had the London Dry, but it was made with tonka beans from South America.

“We had the flavoured gin made with strawberries from Norfolk, but the pepper was from overseas and we had the Old Tom, which had honey from our home county in it, but we wanted a product that encapsulated us and our Norfolkness.

“So if you had one gin you could take to a desert island that would sum up what Bullards is all about, it would be the Coastal.

“The reason is because all the botanicals apart from the juniper have been foraged from the Norfolk coast.”

Bold statement: Bullards wants Wharfers to try its gins

a bottle for life

Bullards’ gins cost £40 in the brand’s coloured glass bottles, but are also available in refill pouches for £5 less.

These can be recycled in-store, with postal subscriptions also available via Royal Mail, cutting down on delivery emissions.

The brand produces cocktail recipes with ingredient hampers available for mixed drink enthusiasts as well as miniatures, scented candles inspired by the four core flavours and a range of other merchandise.

Russell said: “We want to spread the word and we get a great reaction. People like that the owners are in the shops talking to people about what they like.

“It’s the ultimate market research to find out what our customers think.

“So if anyone on the Wharf wants to come and try our gins, there’s always someone here who will be happy to talk them through the range and give them a free taste.

“Personally, my favourite is the Old Tom, but people should make their own minds up.”

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December 9, 2021

Greenwich: How a bottle of Greenwich Gin contains a journey all around the world

We talk to Gonzalo Ruiz about creating a spirit with consensus inspired by the prime meridian

Greenwich Gin’s Gonzalo Ruiz – image Matt Grayson

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Greenwich Gin is a coming together in many different senses.

Its creator, Gonzalo Ruiz, first began distilling botanicals at his home at Royal Arsenal Riverside as a lockdown project.

“Since I was born I’ve always been moving around,” he said. “I’m originally from Colombia but I’ve lived in Canada, in the USA, in Switzerland, in Hong Kong, Germany and now here.

“The person that I am is a mix of all of the places where I’ve lived and, in many of them, I’ve picked up on specific flavours and cuisines. I’ve always been a gin lover, so I thought I would try to distil some of these botanicals and see what happened.

“I spent about a year and half playing with my two-litre copper still, trying dozens and dozens of ingredients. I found that while many work really well on their own, they don’t mix.

“So it’s trial and error – there’s no scientific explanation for why a combination of flavours work together. It was often a frustrating process, but eventually I narrowed it down to a selection of botanicals where I was happy with the result.”

Having come up with the recipe, Gonzalo thought the resulting spirit would contribute something different to the ever growing gin market.

So he set about scaling up production and creating a brand that would do justice to the liquid in the bottle.

“The name of the gin has a lot to do with the prime meridian, which enabled navigation around the world,” he said.

“But there’s a subtlety about Greenwich, which is often overlooked – to me it’s a really nice detail. Unlike the equator, which is the physical middle of the Earth – something nobody can dispute – the prime meridian could really be anywhere.

“So the whole world has to agree where it is. All the countries had to come together and make a decision for the greater good – to decide that time would begin in Greenwich – the place where west and east separate.

“The concept of the world coming together for something is reflected in the gin. The gold line down the middle of the bottle symbolises the prime meridian.”

Greenwich Gin is inspired by consensus – image Matt Grayson

Inspired by the spirit of consensus reached at the International Meridian Conference in 1884, Gonzalo’s recipe is all about diverse ingredients working together to achieve something greater than themselves.

“I describe the flavour as an ocean journey around the world,” he said. “There are always the marine botanicals in the background – Atlantic dulse and kombu kelp from the Celtic Sea and sea fennel from the British Isles. The first two grow in the ocean and provide that backdrop.

“There are traditional botanicals found in many gins too such as bitter orange, coriander, juniper and angelica.

“Then the world botanicals I’ve hand-picked from across the globe – some are dry, some are sweet – they help give the gin peaks of flavour as you drink it.

“As much as it is a local gin, created in Greenwich and produced in Kent, it is a global spirit that ties back to my personal story. It brings all those world flavours and cuisines together.

“I’ve sourced many of the botanicals directly from people around the world that I have a connection with.

“There’s a map on the bottle that shows where they come from. Balsam fir, for example, comes from the Canadian arboreal forest and there’s a family who actually live among the trees and ship the fir tips that they forage every spring, to us.

“There’s lime from Mexico and lulo, which is a tropical fruit from Colombia. It’s really acidic – you can’t really eat it on its own, but people use it to flavour desserts and juices and now I use it to flavour gin.

“That’s why you get a citrus flavour that’s a bit more on the tropical side.

“We also use sustainably sourced tonka beans and pink pepper from the Amazon in Brazil and sakura from Japan, which are the cherry blossoms. Their floral flavour is very subtle and brings a touch of spring into the gin.”

Greenwich Gin at Royal Arsenal Riverside – image Matt Grayson

Balancing the input of these diverse ingredients was tough enough during development and Gonzalo discovered that scaling up production threw up new challenges.

“It was almost like starting over, but more expensive because the quantities are greater,” he said. “You’d think you’d just multiply the original recipe but there are so many variables.

“I haven’t started a distillery as that’s a big investment, but I found a family business in Kent that allows me to be very hands on.

“First we scaled up to 50 litres, which was difficult and then to 200, which was slightly easier. In the end we’ve got something that’s close enough to the original and it’s in time for the Christmas season.”

That final period of development provided yet another opportunity for the theme of consensus to emerge.

“When you treat something as a business, you treat it differently – it’s no longer a hobby,” said Gonzalo. “You’re trying to balance your prices with the quality of your product.

“One of the things I struggled with when developing a recipe, was that you might create something that’s perfect for you, but it might not be what most people want.

“I had to make some compromises on that, more towards the end.

“While we were doing the final scaling, we had a lot of blind tastings with other people and I tweaked the recipe in a way that maybe I wouldn’t have if it had just been for me.

“But people found it pleasing – they enjoyed some of the botanicals we’ve included more, so we’ve brought them a little more into the foreground.

“It’s all about finding balance. If I were to describe the flavour in one word, it would be ‘fresh’. But the great thing about this gin is that the taste is not homogeneous, it’s a journey.

“You start on the citrus side and then get peaks of intriguing flavours. On the finish you get spice from the tonka beans and the pink pepper.

“Creating the branding has also been very hard – bringing together work by freelancers with my own additions to represent the spirit.”

Greenwich Gin is available online as well as at select retailers in the borough including the Old Royal Naval College and Royal Museums Greenwich.

Miniatures cost £6 while 50cl and 70cl bottles cost £32 and £39.50 respectively.

Gonzalo is also often to be found selling the spirit at weekends at Greenwich Market.

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December 9, 2021

Wapping: How Wapping Docklands Market provides a platform for small businesses

Zeroo Markets founder Will Cutteridge talks under-used land, sustainability and his plans for expansion

Will Cutteridge of Wapping Docklands Market – image Matt Grayson

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Will Cutteridge is a bit of a visionary. Where some see awkward, unused expanses of land left over from Docklands’ industrial past, he sees opportunity.

Take the patch of cobbles, wharf and compacted earth beside the Glamis Road bascule bridge, for example.

Walk under the crossing’s red riveted metalwork, turn right through a gate off Wapping Wall at the entrance to Shadwell Basin you have the site of his first venture under the banner of Zeroo Markets.

“I worked in commercial property for five years on an apprenticeship scheme, changing teams every year,” said Will. “It was managing real estate in many different formats, but it wasn’t for me.

“When I was very young and working in property – I was 17 when I joined the industry – I didn’t have much money so I was looking at ways of making some extra cash on the weekends.

“I started working for a company called Bath Soft Cheese who have a farm just outside of Bath, funnily enough.

“The job was selling their products at various markets around London and I absolutely loved it.

“Before I became an apprentice I’d had an interest in starting my own business of some kind. I had experience of real estate and markets – I didn’t enjoy one of them so the other one seemed the obvious place to go.

Hannah Nicholson of Peaches – image Matt Grayson

“I think people are increasingly conscious of sustainability, the environment and the future of the planet.

“That was also an interest of mine, so I wanted to see how I could work that into my ideas and actually make a difference.

“I felt almost a moral duty to factor that into my business plan and markets provide a brilliant platform for primary producers to sell their products at a price that doesn’t need to compete with large commercial supermarkets.

“Chegworth Valley, for example, is our fruit and veg supplier based in Kent, so it’s only 50 miles away.

“Our butcher is in Leicester, so that’s about 100 miles. When you buy a steak in a supermarket for £3, it may well have come from Australia or Texas.

“It’s far better to shop local and we describe ourselves as a sustainable alternative.”

By we, Will means Wapping Docklands Market, the venture he launched in April after founding his company in October 2020.

“The most important thing to do is to find the site, get the right demographic and then apply to the landowner,” he said. “In this case it’s Tower Hamlets Council.

“This was just an abandoned car park – it’s not used by anyone for anything.”

Egle Kleivaite of Stomping Grounds – image Matt Grayson

Visitors to the market, which normally operates on Saturdays, will find a range of traders.

“It’s lots of different things for many different kinds of customer,” said Will.

“For the residents of Wapping and further afield in east London, it provides an opportunity to support local businesses and to get their weekly shop in from us.

“A lot of people do that – one of our best performing pitches is the fruit and veg stall. People do support that mission.

“We also have a pub, in effect, operated by the Krafty Braumeister.

Visitors can come and have a beer and enjoy refreshments from a plethora of street food stalls as well.

“On average our products have travelled 900 miles less when compared with a like-for-like product in a supermarket, so what we’re doing is working, and we’re always looking to improve.

“That’s a very important part of the market and attracts a younger crowd.”

Ben Tyler-Wray of Celtic Bakers – image Matt Grayson

The market also features baked goods, gifts, clothing and homewear brands.

“It’s been going really well since we launched and the local community have taken to it really well and we’re immensely grateful to them for that.

“We’re still trading strongly despite the weather turning. We don’t see a dip in our footfall with cold – it’s wind and rain that can be the problem.

“We want to continue to operate here and to extend our normal operation to Sundays and then Fridays, which is what we’re doing for Christmas.

“Eventually I’d love to work with the council to redevelop the site with a temporary canopy in the style of Borough Market and have a high street in a market setting.

“That potential is what we’re looking for at all of our sites.

“That’s why we wouldn’t operate at schools, for example, because it’s not under utilised space and there would be no flexibility to expand there.

“With our next ventures, I’m looking to keep it local – my dad lives in Wapping and, while I’m in Holloway at the moment, I’m looking to move to the area.

“We’re in contact with a number of local authorities, private developers and private landlords on a number of sites around east London.”

Brendan Preece of Brnd And Co – image Matt Grayson

Wapping Docklands Market is always interested to hear from potential traders.

Will said: “There’s an application form on our website, which goes straight through to us.

“There are lots of things we’d love to add to the market. I’d love to have a crèche. A lot of parents come here with their kids and say they’d love to stay longer but have to leave because of them.

“I think a lot of adults would like that freedom to go and see Uli Schiefelbein – the Krafty Braumeister for a beer.

“He’s completely eccentric and totally awesome in every way and is great to talk to.”

As for the future, Will intends to create a business model called Squid, designed to work with landlords to generate value from under utilised space.

In the meantime, Wapping Docklands Market will be open Fridays (3pm-10pm), Saturdays and Sundays (10am-5pm) throughout December, before taking a break until January 19.

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December 8, 2021December 9, 2021

Canary Wharf: Hamptons unveil new office space as vote of confidence in local market

Estate agent’s Canada Square branch allows teams to come together to serve clients face-to-face

Hamptons has opened a new branch in Canada Square – image Matt Grayson

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You often read about online agencies, but that’s not what people like in this area,” said Adam Wolfryd, who was appointed senior head of sales at Hamptons’ Canary Wharf operation in May.

“People want to deal with you face-to-face when it comes to their biggest asset.”

The company recently opened the doors to its new office at 20 Canada Square following relocation from its previous home at 30 South Colonnade via a brief temporary home at nearby WeWork.

“We were essentially working as an online proposition and while we were able to do that, it was challenging,” said Adam.

“The feedback we were getting from clients was that they wanted to be able to walk in and talk to us not have to book an appointment or do the whole thing remotely.

“It proved that we’re in a business that requires a traditional model to operate effectively. Opening the new office shows how much confidence Hamptons has in the Canary Wharf market.”

The company, which has more than 90 branches across the UK, has made a statement with this opening, taking over an expansive space, formerly occupied by a bank.

Dressed in pale woods, potted greenery and crisp digital screens displaying properties in its windows, there are meeting rooms for consultations with clients and plenty of space to house a team covering every aspect of the property market.

Hamptons senior head of lettings Laura Stronghill – image Matt Grayson

The Canary Wharf office’s senior head of lettings Laura Stronghill said: “The previous space we had didn’t really suit when we expanded the team – we felt we’d outgrown it and the building was set to be redeveloped in any case.

“Then this site came up and it was the right spot for us – it gives the business better exposure, we’re closer to the Tube and it means we can bring more people in and do more business.

“We’ve expanded the sales and lettings teams. We also have our residential development team, who handle new homes, and our property management team, who look after clients with multiple properties, based here, alongside some of our corporate team.

“It means we can get everybody under one roof and provide a better level of service for our clients.

“That’s especially important in Canary Wharf as there’s a great deal of development going on locally and a lot of investors as well as professionals relocating to the area.

“With everyone here, people walking in can speak to members of our team with a wide range of expertise to help them with whatever they need.”

Adam and Laura said that with flexible digital infrastructure in place and the office now open, Hamptons stands ready to handle properties across a broad swathe of the market.

“It’s important that people know we will take care of everything from a studio apartment to a five-bedroom house,” said Laura. “We have the ability to be creative with our marketing to get the right result.

“I’ve been with the business for more than 15 years and its core is solid. The backbone of the company is its people, its structure and its ability to retain good members of staff so we can use our experience to do a great job for our clients.

“We’re all approachable, we want people to come and meet us and we like to do tiny, noticeable things to make our clients’ lives a little bit better.

“Whether that’s popping round to a property to turn the oven off, arranging to be there to make sure tenants get their keys out of hours or even helping them move in, it’s those little extras you can count on.

“On the lettings side, there are no straightforward tenancies – that’s where the team and I come in to assist landlords as much as we can. That’s where our corporate reach really helps – we have a lot of tenants employed by blue chip companies.

“Right now, demand is through the roof – in some instances rental prices are already exceeding 2019 levels.

“Tenants are looking to secure longer deals because they don’t know where the market’s going.

“We’re starting to see landlords getting a better return, which is great. We don’t want tenants or landlords to feel they’re getting the raw end of the stick.

“The happier the tenant, the better the property is kept and the longer they will stay. The past few years have been tough for small landlords so it’s been fantastic to give them some good news.

“We will always look after their biggest asset for them and we get very good rental returns. It’s about working the market to the best of our ability, that personal touch and having the marketing tools available to do the best job possible for our clients.”

Hamptons senior head of sales Adam Wolfryd – image Matt Grayson

Adam is similarly optimistic about the sales market and said Hamptons was ideally placed to help vendors get what they want.

“Experience is one of the first things sellers look for from an agent,” he said.

“In the current market, finding a buyer takes a lot of hard work and having an experienced person deal with the offer and negotiation process as well as ensuring the buyer is a viable prospect is essential.

“I’ve been working in estate agency in this area for more than 20 years and I have a team here with more than half a century of experience.

“In a fast-paced, high turnover industry, Hamptons is a recognised, respected brand and sellers will find an established team at the Canary Wharf office that can really give clients the benefit of that experience.

“We won’t rush to force a seller to accept too low an offer if we think that in a couple of weeks we can achieve a higher price, for example.

“We won’t put a sale together, unless we’re confident that we’ve done the work we needed to do to ensure that the buyer is fit to proceed.

“As rental yields in this area have hit 5% again, buyer registrations are starting to rise as we’re seeing tenants looking to purchase a property and buy-to-let investors coming back to the market.

“That suggests prices will only go in one direction and I’m quite bullish about 2022.

“Over the next 12 months, especially with Crossrail set to open and the Wharf becoming even easier to travel in and out of, people will see what a great place to live it is.

“This new office is a central hub for us – we cover properties of all kinds all the way out to Essex from here. It’s always a good time to come and talk to us, if nothing else, just to understand the value of your property – we can advise on whether it’s better to keep it and rent it out or to put it on the market. It’s the benefit of offering that all-round service.

“Whatever your property requirements are, we cover everything.

“We’re connected right across the UK and can also help with financial services, new homes, removals, cleaning and refurbishment as well as sales and lettings.”

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