Interviews - Page 41 of 50

March 2, 2022April 12, 2022

Canary Wharf: Why Emilia’s Crafted Pasta is all about combining shape and sauce

Wood Wharf opening for restaurant and bar features table bocce and plenty of dishes to explore

Emilia's makes pasta fresh every day — Emilia’s makes pasta fresh every day – image Matt Grayson

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You’ve seen Hawksmoor’s barge floating in the dock from Montgomery Square. You’re aware Amazon Fresh has a walk-in, walk-out convenience store opposite.

But now is the time to explore a little deeper into Wood Wharf. Water Street, Park Drive, Harbour Quay Gardens and George Street – these are the locations you need in the back of your head.

Right now it’s the last of these that should be on your radar because, after much pandemic-related delay, Canary Wharf’s emerging residential district has its first bricks and mortar restaurant and bar.

The doors to Emilia’s Crafted Pasta have finally opened at 12 George Street offering Wharfers a place to eat and drink their fill and maybe play on what’s believed to be the first table bocce set in the UK.

For Andrew Macleod, founder and CEO of the business, which has branches in St Katharine Docks and Aldgate, it’s a welcome sight.

“There were times when I didn’t know whether the day would come – the build took six months,” he said.

“We’ve tried to create a very laid-back, rustic feel, where customers feel a bit of a buzz, a bit of action, but a bit of calm too.

“This is not a big fancy restaurant with lots of finesse. We’ve used natural materials throughout, with various types of wood and a terracotta plaster from Cornwall, to recreate that look you see in Italy alongside tiles from the country itself.

“We also like to pay homage to the local area and what’s here – that’s the reason we have kept a lot of exposed concrete throughout the interior – it’s because that is what this area is about, the big new buildings.

“We’ve even left the builders’ pencil markings on the walls from George Street’s original construction.”

The Wood Wharf branch of Emilia’s – image Matt Grayson

The undisputed chief attraction, however, is Emilia’s dedication to the core dish on its menu – pasta made fresh every day on-site and paired with specific sauces.

It’s a process diners and drinkers at Emilia’s can watch taking place.

“When they come in, they find the premises split into two parts – one a fully open bar and the other a trattoria-style dining area with a fully open kitchen,” said Andrew.

“On one side you can watch cocktails being made and drinks being served and on the other you can see the activity in the kitchen.

“In terms of the pasta, the first thing to say is that all shapes are not made equal. I would never tell people what they can and can’t pair with what – that’s their choice. All I can say is what we do here.

“In my opinion, and the opinion of many chefs, you can optimise taste based on the geometry of the pasta you use with a particular sauce.

“When we look at different pasta shapes and sauces, we’re trying to make it so that in every mouthful the customer gets a full set of flavours.

“If you’re ever served a bowl in a restaurant and the sauce and pasta have completely separated then you have a problem.

“It could be the pasta hasn’t been made fresh, that the pasta water hasn’t been used in the sauce or that the wrong shape has been used for the pairing.

“What’s vital is getting the sauce to stick – you shouldn’t see sauce at the bottom of the bowl, oil around the side and the pasta on top.

“I’ve picked three of the dishes we serve to explain why we serve pasta the way we do.”

Pesto with casarecce – image Matt Grayson

ONE

homemade basil pesto, £12

pasta – casarecce

“We serve our pesto with casarecce – a strange, twisted shape,” said Andrew.

“It’s a very creamy thin sauce and with this shape of pasta you have lots of twists and turns so, when you mix it in the pan, you get the pesto on every millimetre of the pasta.

“If you had a much thicker sauce, it wouldn’t get into these ridges. There’s also a shape called trofie, which is similar.

“When you serve this sauce with either of these two shapes they pick the sauce up and you get the full set of flavours in your mouth.”

Bechamel bolognese with pappardelle – image Matt Grayson

TWO

bechamel bolognese, £12.70

pasta – pappardelle

“This pasta – pappardelle – is like tagliatelle but wider,” said Andrew. “The bolognese or ragu has a lot going on. We cook it for four hours – there’s tomato, vegetables and meat. It’s a very hearty sauce.

“What happens with a big ribbon like that is that everything sticks to it.

“If you take a strand up with all the chunks of veg and meat sticking to it, then you roll that and you eat it, so you have the whole ragu.

“If the pasta isn’t made fresh, the sauce won’t stick so well. Of course, some people like this sauce with spaghetti and I’m not saying there’s only one right way to eat it, but for us this is the combination that works.”

Radiatori with tomato sauce – image Matt Grayson

THREE

tomato sauce with basil, £8.50

pasta – radiatori

“The final pasta I want to mention is the radiatori – so-called because it’s shaped like cast iron radiators,” said Andrew.

“I loved the novelty of it – a shape you’re not likely to have seen before – and that’s what we’re about at Emilia’s.

“We’re trying to create a pasta experience which is familiar, but a bit different. We serve our tomato sauce with the radiatori.

“It’s quite thin, but the shape of the pasta is able to capture it perfectly. Then you have small chunks of Mozzarella in the bowl and you need to get one of those with a piece of pasta to get the best from the dish.”

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March 2, 2022

Isle Of Dogs: Why La Nina Caffe And Mercato has been reborn on the Island

How Monica Olivieri and Alberto Pagliara have filled a Skylines Business Village unit with Italian culture

Monica and Alberto at the new La Nina – image Matt Grayson

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It was ancient Greek philosopher Plato who wrote: “Our need will be the real creator”. Necessity has also been the mother of invention for Monica Olivieri and Alberto Pagliara.

Having opened La Nina Caffe And Mercato last year in Pepper Street on the Isle Of Dogs, the Italians were forced to look for a new home for their business towards the end of 2021.

Developers were set to start work on demolishing their previous premises to preserve long standing planning permission for blocks of flats, sparking a search for a new space.

That need has resulted in a move into one of the sharply angled buildings at Skylines Business Village – not, perhaps, the most obvious choice for a cafe and food shop.

But La Nina’s new home presents a welcoming face to Marsh Wall and comes with about triple the space of the original business and that brings fresh opportunity.

“It’s best to think of Pepper Street as the pop-up store that launched us,” said Monica. “This is the settled version of La Nina because we’ll stay here for five years.

“For those who don’t know us, we’re a place where people can experience Italian culture through food, art, music and people.

“We’re Italians and we’re here to share our background with our customers.”

As with the previous location, that means an extensive range of edible products, carefully sourced from Italian suppliers, art on the walls, fresh coffee, wine and plenty of food to try.

The grocery on the ground floor - — The grocery on the ground floor – image Matt Grayson

But with the extra real estate, everything has intensified.

“On the ground floor we have the coffee shop and the grocery, on the first floor we have a seating area with tables and a separate kids room, and at the top of the building we have a small cooking school, where clients can learn to make very simple recipes with the help of our chefs,” said Monica.

“Downstairs we have tables outside and also something very new – a machine to roast our own coffee.

“We have partnered with a company called URoast so we’ll receive green coffee beans, roast them daily and have our own La Nina blend.

“In the shop we also have a new machine that can make an express tiramisu, which customers can customise with pistachio, strawberry or just enjoy the classic flavour.

“Of course, we have a range of fresh products made by our chefs including cakes, pastries and pasta dishes.

“Then there are the products we sell, which are sourced from small suppliers – we have one in Puglia where I’m from, for example, that produces food exclusively for us.

“And on the walls downstairs we currently have paintings from Stefano Pallara, an artist who is from my home town of Lecce.

“Upstairs in the dining room we have work from an Italian photographer – Francesco Congedo.

The seating area on the first floor – image Matt Grayson

“It’s a place where people can relax, have a drink, read a book, do some work using our wi-fi connection and enjoy what’s on the walls.

“Across from the dining room we have the kids room where they can come and play. We can have parties here and also there will be kids cooking sessions.

“Next is something I really want to introduce people to because it’s completely new. On the third floor we have our cooking school – it’s cosy, we can only take six people, but it’s a great way to learn to use our products.”

Sessions have already started running at the venue with many more planned.

Classes already scheduled include hour-long tutorials on carbonara, amatriciana and puttanesca sauces for £40 per head on March 4 and kids classes on fresh pasta and pizza and focaccia by arrangement.

“We’ll also be hosting live events,” said Monica. “There will be live music every Friday and stand-up comedy too, as well as storytelling for kids and sessions where they can make their own T-shirts.

“We teamed up with fashion designer Roberta Ripa and got our youngest customers to come up with designs for cushions. We printed them and now they’re in La Nina.

“I also have an idea that I want to teach kids to create their own kites for Easter because in Italy, after you’ve eaten your chocolate egg, you make one out of the silver paper and fly it to launch the spring season.”

That spirit of invention is also present in the fabric of La Nina itself with some of its tables made from doors Monica and Alberto found in their new unit.

“Alberto loves carpentry and he has built everything from scratch,” said Monica. “He is the person who has physically made La Nina.

“The space was used for a clinic before we came here and we used some of the old doors as tables.

“We left the handles on because I wanted to leave a little of the history of what the tables were before so people understand things can be reused.

“It’s good to have a business partner who is also a life partner because Alberto can translate all the ideas I have in my mind. This is not so easy to find.”

Also in the offing is a long-awaited return of an event that had its debut on the Isle Of Dogs in 2019.

The cookery school - — The cookery school – image Matt Grayson

Monica’s first Carbonara Day In London, held at Mudchute Park And Farm, attracted more than 3,000 people and she is working on a second edition to take over Island Gardens in the summer.

“We hope to hold this on July 16 and 17, hopefully in that location,” said Monica.

“It’s a beautiful view of Greenwich and is close to the DLR. I really want the Isle Of Dogs to be seen as a live place for food.

“Carbonara Day is a festival in honour of this iconic dish where people can taste the correct recipe made with the best Italian ingredients.

“Chefs will be coming from Rome and they will cook for our attendees. We will also have chefs from London cooking their carbonaras.

“It’s something I’m passionate about – that people can try the real thing and that’s true at La Nina too. For example, here we don’t serve hot drinks flavoured with syrups or anything like that.

Art by Stefano Pallara on display at La Nina – image Matt Grayson

“There’s no chicken in our lasagne or with our pasta because if you went to Rome, Florence or Bologna you’d never find that.

“I want to show people the right way to eat Italian food and it can be a hard mission, but we’ve already had some of our old customers come and visit as well as new clients and curious people.

“I’m sure we will have a line of people very soon, the more we increase the communication of what we’re doing and word spreads – it’s just a question of time.”

La Nina, named after Monica’s grandmother, is open daily from 8.30am Monday to Saturday and from 9.30am on Sundays.

It closes at 8pm except on Fridays and Saturdays, when it’s open until 9.30pm.

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March 2, 2022March 2, 2022

Royal Docks: How The Well Bean Co at Royal Albert Wharf is set to reopen

Founder Charlie Claydon tells us how he’s bringing the chocolate factory and cafe back after a fire

The Well Bean Co’s Charlie Claydon – image Matt Grayson

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The story of The Well Bean Co at Royal Albert Wharf starts with its founder’s social anxiety.

Suffering badly from an early age, Charlie Claydon struggled to make and sustain friendships.

“By the time I was 15 or 16, I was not in a good place with my mental health,” he said. “I had considered taking my life – it was a really tough time.

“I ended up getting into drugs and alcohol really badly at a young age, because it was my way of medicating myself.

“I didn’t know much about mental health at the time – it wasn’t really talked about in school then.

“So I went down that path, making things worse and worse for myself until I realised that enough was enough.

“My life was pretty bad, my relationships with my family and friends had broken down and that’s when I decided I needed to change direction.”

an opportunity

Charlie moved away from the village where he grew up, stopped drinking, smoking and taking drugs. He also found a job.

“I managed to get a position at a bank – the manager was a lovely lady and, even though I didn’t have the qualifications, she believed in me and gave me the job,” he said.

“Within six months I was stepping in as deputy assistant manager – she’d given me a chance, something I’d not experienced a lot before.

“A lot of people had said I wouldn’t amount to much and I’d started to believe that. I didn’t particularly like the financial world, but it was good money, I was good at it and I didn’t have many options open to me, so I kept working, moving into insurance and investments and doing some event management on the side.”

Eventually his career led him to London and a role with the Financial Ombudsman Service, based on the Isle Of Dogs.

gut feeling

“I started off as an adjudicator – it was in the midst of the PPI scandal so they were employing lots of people from the industry,” said Charlie. “I was assessing cases and trying to figure out if people had been mis-sold policies.

“It was the first time where I had a job where I was helping people and doing something positive.

“I quickly grew in the role and ended up becoming a lead adjudicator, making key decisions on cases, which was really exciting.”

At the same time, Charlie continued to struggle with anxiety, trying multiple strategies and remedies to cope.

“It was at this time he read an article about an entrepreneur who’d treated his bipolar disorder through diet.”

Long story short, Charlie tried a similar approach.

“I wasn’t really drinking or smoking, so I gave up coffee, sugar, wheat, and within a week I felt like a completely different person,” he said.

“It made sense to me – your brain and your gut are super connected, they’re both signalling each other all the time.

“I kept experimenting and then, I remember waking up for the first time and not feeling anxious in the morning.

“Suddenly I felt calm, I even wanted to go and hang out with people, having spent my whole life avoiding it. Over the years it has kept improving.”

shed heaven

Charlie’s focus on his diet and mental health became the foundation of the business he runs today.

“I was getting into plant-based food to help with my mood,” he said. “I was experimenting in the kitchen of the shared house I was living in – I’d never eaten plant-based food and it was tough to get my head around not having meat on my plate.

“Then I realised that I was also going to start missing things like chocolate, because it had dairy in it.

“At the time I couldn’t find anything on the market so I looked on YouTube to see how people made it, bought some ingredients and had a go.”

The experiment became a quest. Having failed to get great results with a bowl and spoon, Charlie continued on his mission to create quality vegan chocolate, buying machines to help with production.

Eventually, to save his relationship with his house mates, he negotiated with his landlord to build a small shed in the garden and kept going.

Recipe after recipe followed and he eventually took some into work for his colleagues to try. Positive feedback sparked a change in direction.

Chocolate from The Well Bean Co – image Matt Grayson

chocolate factory

“When I realised that I was creating a product that was pretty delicious, I thought it could be a business,” said Charlie.

“I was already looking for a way out of the finance industry, because I wanted to do my own thing.

“I was already volunteering and I thought I was going to be fully immersed in mental health but, actually being in that industry can be really hard, especially if you’re sharing your story the whole time.

“Having the chocolate was the balance – it was fun, so I thought I’d do a few markets and see how it went – people loved it. Because I’m impatient, I handed in my notice and decided to go for it.”

bench mark

Despite the concerns of family and former colleagues, Charlie sunk all the money he had into equipment and negotiated some table space in a cafe run by Bow Arts at Royal Albert Wharf.

The idea was that it would be a cheap option for his fledgling business and fun for customers coming in.

One table turned into two, then three, then four. Eventually Charlie wound up taking over the whole unit.

cafe community

“Then Covid hit and it was a really scary time,” he said. “We weren’t big enough for people to look for us online, and all the shops we were stocked in closed.

“We’d watched this balance sheet going up, we were really excited, we were doing very well, we’d put all our energy into it, we’d done markets, we were trying to branch out and we were having meetings with Selfridges.

“It was an exciting time, and then it all just stopped. The money just went overnight and it was a very tough time. All I could think was that I needed to save the business.”

The solution, it turned out, was for Charlie to take over the cafe, opening the doors during the pandemic to serve the local community.

Teaming up with actor Oscar Balmaseda – out of work due to Covid restrictions – the pair “fought like cats and dogs” as they served lines of hungry and thirsty locals, growing the business and working seven days a week.

In a year the business went from two to nine staff and Charlie had turned his thoughts back to chocolate as the pandemic receded.

cruel flames

“It was time to get back to chocolate – we had two people and a production plan up on our whiteboards with a smart social media strategy in place,” he said.

“We’d just finished refurbishing the cafe and then two days later the fire happened.”

Disaster. In December in the run-up to Christmas a faulty new machine in the chocolate factory overheated one evening and caught fire.

Fortunately, the unit’s fire suppression systems kicked in limiting the spread of the fire, but smoke and water damage was extensive.

Worse still, the business was under-insured leaving a hole in its finances – a mistake made amid the chaos of the pandemic and the company’s rapid growth.

Charlie is working to reopen in March – image Matt Grayson

back once again

However, the fire will not be the end for The Well Bean Co and its cafe. Ceilings, floors and surfaces have been scrubbed. Furniture has been cleaned, repaired or replaced.

The local community pitched in, raising money to help Charlie, and he and Oscar (who has also gone back to his regular job, performing in Mamma Mia! The Party! at The O2 in Greenwich) are busy getting the cafe and factory ready to re-reopen

“We’re painting this huge building, we’ve got a new counter made of scrap wood and I’ve had to learn new trades I’ve never tried in my life before,” said Charlie.

“But that’s being an entrepreneur – you have to be savvy and learn loads of skills.

“Some things will be the same – we’ll still be serving our amazing hot chocolate that people travel miles for, but we’ve also taken the opportunity to change the menu.

“We’ll be doing plant-based lunch bowls, breakfast bowls and toasties – all super delicious and healthy.

“The factory hasn’t had its day yet, either – there are more plans we have for it – but I believe with a bit more love and attention, it can really soar.

“I want to say a huge thank you to the local community, because, when we had the fire it was devastating.

“This was because of the potential danger to the people who live above it, but also because my business was on fire, my livelihood, and I’d just finished refurbishing two days before.

“I didn’t want to come back. But the number of people who messaged me daily to say they’d help me rebuild made me realise people loved what we’d built and that it was worth bringing back.

“They raised an incredible amount of money to help me pay staff for a bit longer and, to this day we get people coming by saying how good it is that we’re reopening and offering help. The support has been amazing.”

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February 19, 2022

Wapping: How Tondo Pizza’s founders are bringing their childhood flavours to diners

How Gregorio Carullo and Dario Truden created a restaurant in celebration of their shared love of food

Gregorio Carullo, left, and Dario Truden – image Matt Grayson

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BY LAURA ENFIELD

It’s a classic bromance. Gregorio Carullo and Dario Truden grew up on opposite sides of the Tyrrhenian Sea in southern Italy.

As growing boys, they feasted on pizza and, as men, embraced the sensual arts of nude photography and hairdressing.

Fate brought them together five years ago in London when, like so many residents of the capital, they found themselves thrown together as flatmates.

They bonded over their heritage and a shared passion for pizza, which quickly grew into a desire to share it with their new community.

There were ups and downs along the way but, two months ago, the story had its happy ending, when the duo opened Tondo Pizza in Wapping High Street.

The 24-seater restaurant serves up food that fuses traditional Neopolitan flavours with modern sensibilities. I sat down with married father-of-one, Gregorio to find out more.

how did the idea start?
Dario and I lived together as flatmates for two years and, although we do totally different jobs, we always had the same passion for Italian food and the dream of opening a small restaurant.

The idea of Tondo started a long time ago when I had the opportunity to work in the evening in a pizzeria here in London and, over six years, accumulated the experience and the desire necessary to start this new adventure.

Pizza chef at Tondo Filip Fric – image Matt Grayson

what inspired you?
We are both from the south of Italy. I was born and raised in Salerno and Dario in Sicily, so having the need to make great pizza is in our veins. We both grew up eating it and we wanted to recreate the flavours of our childhood in our own way.

what were the challenges?
There were certainly enough difficulties to carry out this project, starting with finding the right place and making everything functional. However, everything was possible thanks to the support and commitment of Dario who immediately believed in the potential of my idea.

why open in Wapping?
For me it is the most beautiful neighbourhood in London. It’s an island of quiet in the middle of the largest city in the country. I loved it from the first moment I walked its streets back in 2016, when I first moved to London.

I would come here often to take long walks and relax, away from the chaos of the city and I finally moved here in 2020.

Pizzas are served on wooden trays- image Matt Grayson

what do you love about it?
I love the architecture of its buildings and that it is a place rich in history.

what was your childhood like?
I was born in Salerno, and my childhood was carefree, my family is the typical family of southern Italy with its rules and traditions to respect. I am the youngest of three children and, perhaps for this reason, I have always been the most pampered.

your first memories of pizza?
My first memory is surely the one related to the pizza from the Aquila Nera restaurant, where I had thousands during my childhood. It was my daily appointment – almost a ritual – with my friends.

who taught you to make it?
My first teacher was definitely my mother, I will always be grateful to her for having transmitted to me the value of the Italian culinary tradition.

Then I was able to refine my knowledge thanks to the help of colleagues over the years.

what’s a Tondo pizza?
Tondo follows the tradition of Neapolitan pizza – using Italian raw materials that are always fresh and working everything slowly. Our dough rests from 48 to 72 hours to allow it to be light and delicious.

Tondo Pizza's interior — Tondo Pizza’s interior – image Matt Grayson

what kind of oven do you use?
A new generation electric oven that allows us to have a perfect temperature for cooking pizza and does not emit odours or smoke, respecting nature.

We serve the pizzas using wooden trays with sheets of recycled paper, which gives us a water-saving of 90% and we recycle all our waste personally.

where do you get ingredients?
All the ingredients are Italian Protected Designation of Origin (DOP) products, from flour to tomato, mozzarella and all the toppings. We are proud that all our ingredients arrive from the producer to our restaurant in less than a day.

what’s on the menu?
Delicious starters such as meat platters or burrata and our pizzas range from the well known Margherita to our bestsellers Diavola, Panciona and many others.

We offer vegan and gluten-free options as well. There are also desserts such as Italian pistachio, chocolate and vanilla gelato and then the Neapolitan baba with lemon cream from the Amalfi coast or dark chocolate cream – absolutely worth trying.

Tondo Pizza is located in Wapping – image Matt Grayson

why is your pizza special?
Tondo’s pizza fully represents the taste of Italian tradition. Although we started this adventure just over two months ago, our customers have already rewarded us with enthusiastic reviews.

how does it fit with the day job?
Luckily I can manage the two activities quite well – by day as a photographer and by night as a restaurateur – like Bruce Wayne and Batman.

Photography is a passion before a job, in fact, I tend to do only personal projects because only that can make you achieve great results.

what kind of photos do you take?
I do only nude art. I have been pursuing this career for nine years and it is always a great satisfaction to have the honour of photographing strong and independent women.

They fight every day for their rights, putting themselves on the line, with a type of photography that is sometimes looked at from the wrong point of view by society.

which is tougher?
Without a doubt, pizza. Photography can be learned with courses and practice. Pizza must be in your soul.

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February 19, 2022

Royal Docks: How The PA Show trains and serves executive support professionals

We catch up with organiser Mash Media to understand the Excel event’s highlights

The PA Show takes place at Excel from March 8-9, 2022

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Executive support is what Liz Agostini is here to talk about.

The portfolio director at Mash Media, which is set to host The PA Show at Excel in Royal Docks on March 8 and 9, is quick to point out that the event is a larger umbrella than its name might suggest.

“It’s for personal assistants, executive assistants, virtual assistants and office managers – it has really broad appeal,” she said.

If anything, that’s a bit of an understatement. Spread over the two days, thousands of visitors will be able to attend dozens of seminar sessions, listen to dozens of speakers and interact with more than 100 exhibitors.

In addition to a theatre for keynote speeches the show will feature a Key Skills Theatre, a Personal Development Theatre and a Tech Theatre with a packed programme of trainers and industry experts.

It will also host the Office Management Conference with discussions on topics such as project managing office moves, supporting a positive culture in the workplace and engaging staff in sustainability.

“Whether you’re working as a PA, EA, VA or office manager, or considering a career in an executive support role, this show is definitely the place to be,” said Liz.

“There are several ways to attend, with a free visitor pass granting access to the Keynote Theatre and the exhibition floor.

“As a business, we’re real advocates for live events – with exhibitions, it’s about touching, feeling and experiencing products and meeting people.

“We’ve all attended webinars and virtual events, but there’s nothing like being in the room with others – humans are social beings, that’s how we’re hard-wired.

“Events like The PA Show also allow for those serendipitous conversations with people you bump into – a chance to build and expand your network.

“Those who don’t want to take part in the paid programme are absolutely welcome to come along.”

Mash Media's Liz Agostini — Mash Media’s Liz Agostini – image Matt Grayson

Delegate passes – £149 for one day or £169 for both (get 10% off with code PA2216) – not only include entry to the office management conference and all of the theatres, they also unlock Planet PA post-show video content, access to premium suppliers and the option to use The PA Show networking app.

Liz said: “One of the key things about the event is that the educational aspect is absolutely stand-out.

“The whole programme is CPD accredited and the other thing that makes it outstanding is that, within the paid-for programmes, all the people delivering the training are seriously qualified in the area of executive support.

“To go on a day of training with any of these people would normally cost hundreds of pounds on its own.

“At the show what you get is a substantial taster of what they offer. That means you can attend lots of different sessions, see what they are doing and know what you’re in for if you were to book a course with them.

“We cover all sorts of different areas, so it’s a buffet of education – people can choose what they want to attend at the theatres over the two days.”

The PA Show features a number of expert speakers and trainers

The roster of speakers and trainers includes Lauren Bradley of The Officials, Shelley Fischel of Tomorrow’s VA, Joanna Gaudoin of Inside Out Image, Paula Harding of The Meee Partnership, Kay Lundy of The Expert Admin Coach, Rosemary Parr of the Global PA Association And Training Academy, Paul Pennant of Today’s PA and Lindsay Taylor of Your Excellency.

Liz said: “We’re working with people who are at the absolute top of their game in terms of the PA world – the cornerstones of the training market.

“Outsiders often greatly underestimate the importance of executive support roles.

“But when you sit down with people working in this field and really take time to understand what their jobs entail, it’s absolutely mind-blowing.

“The roles are so varied and strategic – these people are partners for the executives they support.

“They often have to participate in all aspects of an organisation whether that’s finance, marketing, employment, corporate governance, human resources and sustainability issues. Their remit is absolutely massive.

“I spoke to one PA who answers 90% of her boss’ email as him. Her understanding of the business has to be as good as his.

“That’s why a lot of EAs and PAs move into critical roles within organisations – because of their knowledge of the business they work for.

“I know PAs who have gone into underwriting, stockbroking and mergers and acquisitions.

“At the top level you need to know how the business works and that’s about a million miles away from the stereotype of getting an executive’s clothes dry-cleaned for them.”

New for its 11th year is the collaboration with the Office Management Group, bringing the conference into the show’s stable.

“That’s an entirely new stream of content that we’re putting out,” said Liz.

“It covers areas such as facilities and office management and, what’s particularly relevant about that right now, is that so many businesses are focused on bringing their staff back into the office, doing that safely and establishing how they create the right office environment in 2022 and beyond.

“Regardless of how many staff they have in the office in person, businesses are conducting both internal and external meetings virtually, so what kind of facilities do you need to have in place? If people are working remotely, how do you keep everyone connected?

“That might cover questions around scheduling if people are working more flexibly – for example, how do you make sure project teams are running efficiently if participants are only in on certain days?

“Because the whole subject of technology in business is so important we’ve introduced the Tech Theatre to The PA Show this year too and that’s focusing on a whole raft of tools that are now available, not just the Microsoft and Google toolkits.”

PAs, EAs, VAs and office managers are welcome to attend for free

Liz said for businesses wanting to reach the spending power of executive support professionals, exhibiting at the show was a “no-brainer”.

She said: “Nothing beats the personal touch and the budgets people in these roles have access to are significant.

“Our campaign for the show this year focused on PAs and EAs as the power behind the throne – exhibitors need to come along to make sure they are aware of your products, otherwise you’re just leaving them to search the internet, where it’s much harder to stand out.”

Visitor passes for The PA Show are free, although registration is essential. Delegate passes start at £149 (10% off with code PA2216). You can register to attend or purchase a delegate pass here.

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February 16, 2022

Property: Why it’s the right time for My London Home to launch a lettings business

Jay O’Dell hails rare opportunity to build systems and processes from the ground up at estate agency

My London Home’s Jay O’Dell – image Matt Grayson

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“I see it as a unique opportunity to build something new, to learn from my experiences and to launch a lettings and management business within a successful agency that has been trading for 20 years and has done very well,” said Jay O’Dell.

My London Home’s director of property management is relishing the task in front of him. It’s one his whole career has prepared him for.

“After university I needed a job and I found one at a lettings agency,” said Jay. “It was in Cambridge and, outside of London, you work as a combined agent and property manager.

“After working there, going travelling and returning to that role, I moved to the capital and joined Farrar And Co on the Fulham Road – a small independent business.

“At that point I had to make a choice because, in London, the business forks into two, so I became a property manager and was there for nine years.

“After that I moved to Strutt And Parker to head up its property management department for six-and-a-half years. It was a really good company with great people and I learnt a lot.

“However, it went through some really significant changes after it was bought out three years ago by BNP Paribas – the fourth biggest bank in the world.

“I’ve never wanted to work for a huge corporate company, it’s not where I feel at home. Strutt And Parker had been the perfect middle ground – a big company but a partnership and one where you still got to talk with and influence the decision-makers.

“So I decided it was time for a change. I was very clear I didn’t want to swap my job for a similar one at another giant firm. I wanted something new and exciting and that’s when I saw My London Home was advertising.”

The well-established hybrid estate agency, which has offices covering Westminster, South Bank, Battersea, Hong Kong and, of course, Canary Wharf, was embarking on a project to launch a lettings business, having sold its previous operation to another agency a few years ago. It was looking for someone to take the lead.

“I applied and was lucky enough to get the job,” said Jay. “It feels like the right time for My London Home to be launching a lettings business.

“We’ve had a chance to look back at the market while we’ve been out of it and we haven’t seen anybody doing anything very differently, so we think we can bring that to the table.

“The agency is very successful and that gives us an advantage from the start.

“It’s incredibly rare that you get an opportunity to build something from nothing, to develop a new set of systems and processes and to structure our teams to reflect exactly what we think people need today and the way things should be done.

“In my experience, it’s very difficult to change those things once they are established at a company – that’s the same whatever industry you’re in.

“There can be real resistance and that’s a shame because there has been such a lot of positive change in the lettings industry over the last 10 years with some really good tech-based solutions.

“Being able to put things together at the outset and to get them right first time puts us in a really good position in the market.”

Jay says technology plays a key role – image Matt Grayson

My London Home recently launched its lettings operation with a clear emphasis on the benefits of technology.

Jay said: “The advent of proptech has made a massive change to the industry and the way you are able to run your business. That includes compliance, administration and designing how you’re going to do things as a company.

“In setting up the lettings operation at My London Home, I’ve been very much guided by the proptech I wanted to work with and have then built all our processes around it.

“That puts us in a position where we can utilise all of the packages to their full capabilities and, while we are not unique in using them, all the other agencies are bolting them on to an existing service and process and that’s not always going to be a good fit.

“You’ll also have resistance there, where staff won’t want to change the way they’ve always done things.

“To get the most out of proptech, you need your team, tenants and landlords to buy into it. You don’t get the full efficiencies if you’re using existing processes and just diverting into a digital portal as an add-on.

“What we’ve created is a truly streamlined service with the pinch points taken away.”

So what does that look like from the point of view of a tenant or landlord coming to My London Home?

“From the tenant’s point of view, the way we’re structuring the back office is different to the way other agencies do it,” said Jay.

“Typically in the industry, the lettings manager deals with landlords and tenants in the front office, the deal is then passed to a progressor whose job is to sort out the tenancy agreements and referencing and then the tenant is passed on to a property manager who is responsible for looking after the property.

“Then you might have a third party firm looking after maintenance.

“That can lead to tenants constantly being passed from person to person and, unless your internal communication is really on point, people won’t necessarily know where they’re at.

“That process is inefficient and means you look like you have a disjointed company.

“What proptech allows us to do at My London Home is to change that. With us you have our front of house team who deal with the negotiation and then a tenancy manager.

“As soon as the deal is agreed they become the sole point of contact until the tenant leaves the property.

“Lots of agencies talk about offering this, but in reality few, if any, do. The reason we can is because we have the right technology embedded in our processes – onboarding, rent profile, referencing and tenancy agreements.

“An example would be that we’re using PixFlow to streamline the maintenance process as well as a company called HelpMeFix, which is pioneering video technology to help resolve issues with properties.

“Engineers use video calls to diagnose problems and talk tenants through fixing them if it’s safe to do so.

“That might be something like repressurising a boiler and it’s a win for both tenant and landlord because the issue is resolved more quickly.

“Also, the tenant learns how to fix the problem, so in future probably won’t even need to contact the agency if it happens again.

“That means the landlord, rather than paying a call out fee for an engineer, will pay significantly less.

“We’re also using The Depository, a revolutionary piece of tech for the end of tenancy process. It allows one person to manage the whole life cycle of a tenancy.

“Tenants should look at renting through us because we’ve designed our processes to be pain-free.

“The systems we have in place should enable you to go from making an offer to signing your agreement on your phone without having to look at a piece of paper along the way.

“We also have a tenant rewards programme that we’ve introduced in conjunction with a company called Vaboo, which offers discounts of between 5% and 10% at more than 700 national retailers. There’s also a monthly competition to win a month’s rent.

“Even if tenants only engage with it once – to buy half-price cinema tickets, for example – it’s still giving something back as an agency and offering something positive.

“These platforms are also a great way for us to gather feedback to ensure we can make our operation even better.”

Jay said landlords should consider renting their properties through My London Home for a number of reasons including the various service levels available.

“We’ve decided to offer a Platinum Management Service, which has been designed to simplify the billing process for landlords,” he said.

“It means they’ll know exactly what they’re going to earn and covers all administration fees over a tenancy.

“That means no hidden costs and, while the percentage a landlord will pay is slightly higher, we think it offers true clarity so they can plan into the future.

“Our let only fee is 11%, let and manage is 15% and the Platinum Management Service is 17% of the rent and that includes hundreds of pounds of admin costs.

“For accidental landlords it also means the up-front costs of renting a property are drastically reduced as it can be challenging to transition from being an owner to renting a property out.”

Jay said a strong market and the complementary role of My London Home’s sales business made it an ideal time to launch.

“Lettings and sales work hand-in-hand and benefit both sides of the business, because you have the opportunity to pass clients between both sides of the business, but retain that income for the company,” he said.

“It makes our offices more dynamic because, the sales process can take months while the lettings team will be doing multiple deals in a week.

“That means you have that activity, which is good for morale, as well as the repeat income as a business.

“The market is strong right now as the economy recovers from the pandemic.

“Listings typically aren’t on the market very long. There are still issues with the amount of stock, but we expect that to ease over the next six months.

“I think that people are still in homes having hunkered down over the last couple of years – lots haven’t moved.

“The increasing cost of living coupled with fewer people upsizing means you’re not getting the usual turnover of properties coming back onto the market that you would expect.

“As we come out of what appears to be the end of the pandemic, confidence will return and people will start thinking about the next few years of their lives.

“They will start to consider what they want from life, where they want to be living and I think this will fuel people moving more freely and that will bring more stock back to the market.”

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February 16, 2022

Isle Of Dogs: How Skyports is set to bring electric aviation to east London

Company plans to use former Falcon Heliport as base for eVTOLs when regulations allow

Skyports’ Damian Kysely – image James Perrin

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In Luc Besson’s 1997 sci-fi action romp The Fifth Element, there’s a scene where Milla Jovovich smashes through the roof of Bruce Willis’ flying taxi.

Her arrival precipitates a classic movie car chase (scroll down) that sees his ride bob and weave through city skies thick with airborne vehicles.

In the late 1990s, it was an impossible vision of the far future – colourful, loud and cartoonish.

It wasn’t the first film to visually depict residents of a city travelling around by flying taxi, but there was something about the way it embraced an everyday, no-frills approach to such methods of transportation that felt a little bit visionary.

But this isn’t a story about an imaginary future.

This is the tale of how an unassuming patch of concrete on the edge of the Isle Of Dogs looks set to play its part in making short journeys in small aircraft accessible and available to many more people.

It just so happens that this piece of real estate lies just across the Thames from Deptford where a young boy named Gary Oldman went to school.

He would grow up to steal Besson’s show as prime antagonist Jean-Baptiste Emanuel Zorg in The Fifth Element.

Zip forward and, a mere 25 years after the film’s release, and we’re just across the water and finally at the start of our story – what was Falcon Heliport is now Skyports London Heliport.

Apart from some light-touch rebranding, that doesn’t immediately mean a great deal.

The facility, located off Westferry Road behind Vanguard Self Storage, will continue to welcome standard helicopters with landing fees for the smallest aircraft starting at a punchy £150 for a 15-minute slot.

It will probably be around 2025 that things start to change – when the first electric vertical take off and landing (eVTOL) aircraft are expected to achieve regulatory approval.

It’s these that are the focus of the heliport’s new owner and why it wants to transform it into something called a vertiport.

“Skyports has been around for four years and was set up by two British entrepreneurs, who had seen the progress made in developing a new generation of electric aircraft both in terms of cargo and carrying up to six passengers,” said Damian Kysely, who is in charge of the company’s European and Middle Eastern operations.

“They don’t have big combustion engines or massive rotors so they are much quieter – more like a giant drone with some flying on 36 small rotors all with their own electric engines.

“That makes them more stable and controllable – they generally carry spare batteries so, if one fails, there is always backup.

“Currently the manufacturers of these aircraft are going through safety certification processes and the expectation is the first will achieve that around 2024, meaning they will be at the same standard in Europe as an Airbus 320.

“That means accidents will be extremely rare – maybe one incident in a billion hours of flight. The main premise of our industry is to offer a mode of transport that is both cheaper and safer for passengers.”

Skyports’ Isle Of Dogs Heliport as it is today – image James Perrin

Skyports is now busy with projects worldwide designed to provide the facilities necessary to accommodate these new aircraft.

“Infrastructure takes quite a long time to build, particularly in the aviation sector, because heliports tend to have an impact on the community due to the noise,” said Damian, who created his own drone-focused startup before joining Skyports.

“With vertiports, the aircraft are a lot quieter and safer so that gives us the flexibility to build a network that doesn’t just sit next to a river or an industrial estate.

“We can integrate them into the fabric of cities, close to where people want to go – whether that’s business districts and residential areas like Canary Wharf and the Isle Of Dogs or transport hubs like airports and stations.

“Skyports’ business is to develop new vertiports, a structure designed to accommodate eVTOL aircraft, alongside existing heliports until the electric alternative is ready – we think in the mid-2020s in the UK.

“Then the passenger experience that people will have will be similar to what they get from companies like Uber.

“To book a flight from the Isle Of Dogs Vertiport, you’d go on an app, reserve a place on a scheduled flight, turn up 10-15 minutes before, board the aircraft and fly to your destination.

“The eVTOLs we’ll be working with will have a range of about 200km-250km so you’ll be able to reach not only other parts of London, but the capital’s airports and cities in the South East.

“We don’t see this as replacing trains or taxis, but rather something that’s there as an extra.

“In time the service may become on-demand, although there are a lot of factors involved in that including airspace management, but as new technology arrives that will become easier.”

Skyports is building vertiports in Singapore

At the centre of Skyports’ plan is cost – the idea that taking this sort of trip will be a financially viable alternative to other modes of transport while delivering significantly quicker journey times.

Damian said: “If you want to take a helicopter today, it’s prohibitively expensive. If you want to land in London you generally have to pay hundreds of pounds.

“With vertiports, we’re looking to offer landing fees in the low tens of pounds, which is a radical difference.

“What the passenger will pay will depend on the distance they want to fly but initially operators will be charging something like £3 per mile – about £60 from the Isle Of Dogs to Heathrow, for example.

“It will be more expensive than taking the train, but it will be affordable. Also, eVTOL’s produce zero emissions, which is a very important point.

“Later on with economies of scale, new technology and the possibility of removing the pilot, the costs will come down further.

“At present two types of aircraft are being developed – those with pilot controls and those that don’t have such equipment. We think the latter will find it difficult to get certified for congested air space.

“So, initially, the aircraft will be piloted, but the expectation is that over the next 10-15 years, they will either fly themselves autonomously or be piloted from the ground.

“I think self-flying aircraft will come before cars because the air is free of obstacles such as cyclists, dogs and people and autopilot technology has been in use for many years already.”

An artist’s impression of how a vertiport could look

Damian said to introduce people to the idea of making the kinds of journeys that the vertiports will offer, Skyports was looking at offering some demonstration flights by helicopter from its new heliport later in the year at the kinds of prices people could expect to pay for a trip in an eVTOL.

While not directly related to the Isle Of Dogs site at present, the company also operates a cargo drone business.

Damian said: “We’ve started by focusing on the medical sector with ambitions to transport things like organs for transplant.

“We’re currently flying in Scotland with the NHS, connecting a network of hospitals and GP surgeries, having created an on-demand service for samples flown from doctors to labs at any time of the day or night instead of waiting for a scheduled pick-up.

“We’re doing similar things in the US, Europe and in Singapore – where we’re also building a network of vertiports – using drones to fly ship-to-shore and taking water samples to measure pollution.

“As the technology develops, I think we’ll see drones first in rural areas where there is a clear need and it’s comparatively easy to fly and land.

“Cities will take more time for drone delivery as landing space is more of a challenge.

“But if I were to look into the future, I’d see a network of rooftop vertiports so high value goods could land on buildings.

“I think it’s a question of when – you need unmanned traffic management systems to be implemented, not only in the UK but all over the world.

“Once that happens the skies will get a little bit more crowded and when we’re in a position to fly in London, our vertiport beside the Thames will be an ideal testing ground to start experimenting with certain flights.”

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February 16, 2022

Canary Wharf: How Malmin Dental aims to provide relaxation for its patients

We catch up with founder Dr Minesh Talati as the company prepares to open at South Colonnade

Dr Minesh Talati of Malmin Dental – image James Perrin

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The majority of people would be unlikely to name a trip to the dentist among their top places to relax.

Bad experiences, popular culture, the whine of the drill and a certain level of oral discomfort all loom large in the mind.

That’s perhaps why one of the first words that comes out of Dr Minesh Talati’s mouth when we meet is “relaxation”.

The founder of Malmin Dental places a clear emphasis on tackling the anxiety many patients feel through the company’s approach to treatment and its infrastructure.

Its latest branch – set to open in Canary Wharf on February 28 – will exemplify those principles. Spread across a double-fronted unit on South Colonnade, Malmin’s build has seen two full-height floors created to accommodate an extensive range of facilities.

Visitors can expect crisp clean design with plenty of space to wait and work if necessary – the flagship of a dental group that has grown from a single practice to operate multiple locations across the UK.

“My father was a pharmacist and he told me working in healthcare was a good profession – you’ve got a choice, medicine or dentistry, and I picked the latter,” said Dr Talati.

“I attended university in Liverpool and did my masters in Manchester and then, in 2006, I started a new multidisciplinary practice – one of the very few in London at the time – so we could offer everything from simple to advanced dentistry.

“The reason I started Malmin was that when you work for someone else you have limitations.

“Where I was working I could see things that needed to be improved in the quality of care I wanted to deliver to patients in terms of the surroundings, equipment and talent at the practice.

“So we created a fantastic team, lots of whom are still with me and continuing to progress in their careers – many are now professors in their own fields.”

Malmin’s treatment rooms are equipped with TVs

Dr Talati’s first practice saw a run-down building in Farringdon renovated at a cost of £750,000 to create six surgeries and provide a foundation to grow the business and the team.

A few years later Malmin branched out, first in London to Holborn and Barbican and then to places like Manchester, Lancaster and Hartlepool.

“Now we’re opening in Canary Wharf,” said Dr Talati. “Growth has been organic as opportunities arose.

“Patient numbers are increasing and people are increasingly accepting treatment – their demands are increasing.

“Since technology has moved on so rapidly, we’ve grown with that – for example, we’re fully digital.

“We have CT machines in all our practices. Traditionally patients would have impressions taken, but we don’t do that, we scan their teeth, which is much faster and leads to quicker treatment.

“You don’t have to wait for an impression to set and send it to – now, you just send a file. It’s all done rapidly and the scans are more accurate than an impression.

“All of these things are catalysts for opening sites like Canary Wharf.

“Things are very different now to when I first started at dental school – then it was dentures, silver fillings and extractions.

“Nowadays it’s implants, whitening, cosmetic dentistry, white fillings, cosmetic veneers, all these things.

“Now more people than ever come in to have their teeth straightened, some much later in their lives. We’ve seen a 100% increase in people coming in for realignment.

“The best way to describe this is ‘big, patient-centred change’ – those are the right words to use.

“Patients are now asking for more complicated, aesthetic treatments and that’s what we’re providing.”

Patient-centred is perhaps the best way to describe Malmin’s whole approach. Its services and facilities have been designed to offer patients a comprehensive array of options to ensure they’re happy with their mouths and enjoy the process as much as possible.

“No-one really wants to be long at the dentist with a drill running at 3,600 revs in their mouth,” said Dr Talati.

“At our Canary Wharf branch they will find a sanctuary, so as soon as they walk through the doors they will feel relaxed – no anticipation, no anxiety about having treatment.

“As they come in, there will be a little bar area for them to have refreshment – a place to de-stress before and after their appointment or where they can catch up on emails and do some work before they go back to the office. It provides care before and after.

“That helps people to fit treatment into their busy schedules – we don’t want patients feeling like they’re rushing around.

“As for the appointments themselves, all the technology that can be afforded to them will be and that reduces treatment times as well.

“Patients are more demanding now than ever before, but in a good way.

“They want an ambient atmosphere, they don’t want to feel stressed, they want to feel like they’re visiting a spa and to feel as relaxed as possible.

“They also want everything to be done in one place.

“They don’t want to have to visit another dentist, whether they have a simple or a complicated issue – they want it done in a one-stop shop.

“That’s very much how the health service in general is moving now, with GPs bringing services together in-house.

“We’re also able to do many procedures much more quickly because of the technology, make them pain-free and more precise, so the quality of dentistry keeps rising.

“All our treatment rooms are patient-centred – with a TV at the top, where people can watch a film, the news or whatever they want. They can also just listen to music.

“There’s another TV in front of the patient, which allows them to watch the treatment live if they want to do that, and educate themselves about what’s going on.

“Not many practices are doing that, but the concept was taken forward from programmes about surgery, so we’re able to provide this in a dental environment.”

Malmin’s Canary Wharf branch is set to open in February

Treatment-wise, Wharfers can expect a comprehensive menu of services delivered on a timetable to suit their lives.

Dr Talati said: “If you have an emergency, there’s a 24-hour virtual consultation, which they can download and they’ll be able to speak to a dentist.

“The Canary Wharf branch will also offer late nights and early mornings – a lot of our clients are corporate, so we offer a professional discount rate.

“On the estate we will be able to refer you to all the specialists you need.

“Right now we are seeing a very big uptake in cosmetic work – partly because of Zoom, where people have been seeing their teeth all the time.

“Using digital technology, we can show patients their teeth before and after in real time and manipulate the images so people can actually design their own smile – it’s amazing.”

The Canary Wharf branch will also offer skin treatments and a range of IV drips. A full list of treatments and prices is available online.

In celebration of its opening, the company is offering the first 100 checkups booked for free on a first-come, first-served basis – registration is via its website.

Across the company Malmin is also working to minimise dentistry’s impact on the environment – including offering programmes where people can recycled electric toothbrush heads, dental floss containers, flossing sticks and interdental brushes.

Dr Talati said: “We are trying to limit everything, where possible, and to make ourselves as energy-efficient as we can be.

“We’re also looking at recycling toothbrushes and we already sell bamboo brushes, for example.

“At our locations, we ensure there are places where patients can leave their bikes and, in London, we are within walking distance of public transport.

“Even our flooring is recycled, and all these things make a difference.”

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February 4, 2022February 4, 2022

Canning Town: How Wonderful Things hooks Yoga up with co-working

Space at Caxton Works is neighbour and sister company to Keyboards And Dreams

Wonderful Things' space in Canning Town — Wonderful Things’ space in Canning Town – image Matt Grayson

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BY LAURA ENFIELD

A new space that embraces the increasingly blurry lines between home, work and wellbeing is about to emerge in Canning Town.

Wonderful Things will offer traditional Yoga and meditation classes alongside sessions such as sound healing, moon ceremonies and ecstatic dance.

Inspired by the autonomy of co-working spaces, it promises to shun rigid schedules and memberships and instead mould itself around the needs of teachers and students to create a sanctuary from stress.

Set to open in March at Caxton Works, general manager Sean Reilly said it was a “beautiful but no-frills” space run with a laid back philosophy.

The 27-year-old, who is a trained hypnotherapist, has spent weeks talking to therapists and Yoga teachers about what they need.

“People are looking for a space that’s super simple where they can just walk in, no faff, start their class and they know where everything is,” she said.

“They want to know they are in a space that is safe, that they can relax and nothing is going to go wrong so they have peace of mind and don’t need to worry about a thing.

“Creating that is our sole focus now, so we can slip into people’s lives as if we have always been there and they can just click and book and it’s done.”

Sean Reilly of Wonderful Things – image Matt Grayson

She turned to the wellness industry after becoming disillusioned with her hospitality job during lockdown.

“During the pandemic, there was a drastic change and it came to a point where I was doing 12-hour shifts by myself, back-to-back, which wasn’t good for my brain,” she said.

“The Deliveroo drivers and I were best friends. I loved hospitality because I love talking to people and it lost the magic for me a little bit.”

Despite no office experience, she landed a role at Keyboards And Dreams, a co-working company set up by Jonathan Fren with sites in Clerkenwell and Caxton Works.

They quickly discovered a shared passion for wellbeing and have been working together to create Wonderful Things in the unit next door.

The 150sq m space offers 24 Yoga mats as well as straps, blocks, blankets and pillows.

There is also a changing area, kitchen and a dedicated street entrance, which will be accessible via a mobile app.

It is a new direction for entrepreneur Jonathan but a natural one.

The 32-year-old started out in tech as a teen, but a decade later shut down successful web company Rebel Minds after it grew into something he hated.

He went travelling and began renting out the central London office space he had acquired and Keyboard And Dreams was born.

He launched his second space in Canning Town in November 2020, after he fell in love with the area and then jumped at the chance to start another business at the development.

“I took this new space on a year ago without even having an idea of what to do with it because I just really believe in that area,” he said.

“I’ve always wanted to do something in wellness but hadn’t crystallised the idea.

“For the past year I’ve been living in the countryside and my girlfriend is a Yoga teacher, so I’ve been doing a lot of that and meditation and it just clicked at some point that I wanted to create a space in London where people can go and just be with themselves.

“Now, more than ever I think it’s really important that spaces have more than just offices. A lot of spaces in London are made by people with lots of money and that’s all it’s about, especially with a lot of gyms.

“We want Wonderful Things to be warm and inviting, but it will really be about creating a space where people can discover themselves.

“When I go to London one thing I miss is being in a silent room where I don’t feel I’m being watched or have to talk. I want Wonderful Things to be that safe space.”

Jonathan never returned from his travels. He now lives in Portugal, managing both businesses remotely with Lewisham resident Sean on-site.

In addition to being a hypnotherapist, she is studying psychotherapy and hopes to see clients at Wonderful Things in the future.

Yoga mats ready for use at Wonderful Things – image Matt Grayson

She said: “When I first met Jon I told him my idea of the perfect space and he told me about this project and asked if I wanted to be involved. I knew it was where I was meant to be. It worked out perfectly.

“There are so many brilliant therapists looking for affordable spaces to use. Renting a space can be extortionate, so you have to do a joint contract where one person uses it one day and another person another.

“It’s always complicated. You want the focus to be on your clients’ wellbeing, but you spend half the time worrying about whether you can afford the rent.

“We said it would be great to have an all-round well-being hub and make it the kind of space we would want to go to.

“Hopefully, if it goes well over the next year, we will open the mezzanine space with meditation spaces and break out spaces where people can be alone with their thoughts or have therapy sessions.”

Classes will “start with a trickle and turn into a flood” with a schedule being developed over time, but room will also be left for ad hoc events. Teachers will pay a set price to use the space and then be responsible for promoting their classes and deciding ticket prices.

“There’s nothing in the area that really has the same vibe,” said Sean. “We are very relaxed and if you need anything you can just talk to us.

“It’s open to anyone who wants to be there because the space is so adaptable. It isn’t going to be the right fit for everyone.

“If you are looking for a big, mainstream space, this isn’t that.

“Our space is beautiful but has no frills and is all about welcoming people. If that works for your idea in your mind then please come down.”

The space can be used for a multitude of activities – image Matt Grayson

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February 3, 2022

Canary Wharf: How Wallace Chan’s Titans sculptures are set to arrive on the estate

The multidisciplinary creator will show a collection of 10 artworks made from titanium and iron

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Cabot Square in Canary Wharf is many things. A place to sit in the sunshine and eat lunch, somewhere to dip a hand in a boisterous fountain and cool off, a spot to relax with food and drink under the plentiful trees.

But it’s also, increasingly, a site of cultural confluence. Not long ago artist Liz West placed Hymn To The Big Wheel nearby for Summer Lights 2021.

The location was almost within earshot of Boisdale, a venue frequented by Horace Andy, who sang the vocal for the Massive Attack track that inspired the work.

Now it’s the turn of Chinese multidisciplinary creator Wallace Chan to be part of a connection.

His five-metre sculpture Titans XIV is set to be placed in the square as part of his forthcoming exhibition Titans: A Dialogue Between Materials, Space And Time on February 21 and when that happens a loop in time will close.

That’s because it will stand across from Henry Moore’s colossal bronze Draped Seated Woman and, without the English artist’s work as a source of inspiration, it’s likely a showcase of Mr Chan’s work would look very different.

“Starting at the age of 16 as an apprentice carver, I was working mostly with gemstones – coral, malachite and agate, for example,” he said.

“I had to learn to be very flexible, because stones always yield surprises and you have to adapt to them.

“With agate, for instance, every layer can reveal different patterns and you have to keep modifying your ideas because of the restrictions of the materials.

“I had to constantly compromise to attain a sense of freedom while working with them – that experience taught me that you have to be adaptable, that changing what you’re doing is normal when you’re trying to create something.

“At the start I was using opaque stones but I eventually moved on to transparent or translucent ones.

“That’s when I realised it was about more than working in three dimensions, because of the way the light interacts with the stones and the colours and effects that creates.

“I had this idea that I wanted to chase light and capture shadows using different angles.”

This deep dedication to his craft has led Mr Chan to become one of the leading jewellery designers of his generation with a career that’s seen him patent the Wallace Cut as a method of carving refracted designs into gemstones themselves.

His pieces sell for tens of millions of pounds, but when talking to him there’s a sense that he probably isn’t really interested in all of that.

This is a man who, after all, following the death of his mentor in 2001, spent six months on a zen retreat living as a monk – meditating, fasting and tending to the sick and the dying – emerging to state: “I realised that the ability to dream and create was my way of life. I dream, therefore I exist. I create, so I live.”

For Mr Chan his creativity is now and has always been inextricably linked with the materials he works with.

“Even when I was primarily using gemstones, I was already exploring,” he said. “It’s always about the nature of materials, time and space.

“What I am doing today comes from what I did in the past – that will always be the foundation of what I’m going to create.

“While I was focused on jewellery making I became tired of just using gold, silver and platinum. I was constantly looking for new materials.

“I first read about titanium in a newspaper article and spent about eight years figuring out how to incorporate it into my work.

“When I succeeded, it became the embodiment of my jewellery. But I also had a feeling that, like humans, materials should grow – I wanted to find ways to make larger pieces.

“That’s when I went back to a memory I had from 1986, when I went to see an exhibition of work by Henry Moore in Hong Kong. It was huge – there was a lot of fuss about it, so I went to see these sculptures.

“I was really surprised because they were so large. When I was working with gemstones I’d sometimes make carvings the size of a fist, which I thought then were too big.

“But Henry Moore had used metal to create really large works – that was a seed in my mind, a moment of inspiration but at that time I knew nothing about casting.

“Then about 20 years later, I started to use iron, bronze and stainless steel to create works. They weren’t as big as Moore’s pieces, but they were bigger than my jewellery.

“I felt something wasn’t right with them, though – I was looking for a material that would reflect the spirit of the times, something contemporary and futuristic.

“So titanium became the natural metal to work with – it’s way more long-lasting and so it was the perfect material to create something more monumental with.”

Mr Chan's work will be in Canary Wharf until April 8 — Mr Chan’s work will be in Canary Wharf until April 8

Mr Chan’s exhibition in Canary Wharf, which is free to visit and runs until April 8 with the majority of the work placed in One Canada Square, is an opportunity to see the fruits of his intentions.

Curated by James Putnam, it features 10 pieces in total, many juxtaposing impervious titanium with the russet tones of oxidising iron as a meditation on time and its varying effects on different materials.

Three of the works – Titans XIV, XV and XVI have never been displayed publicly before.

“The five-metre sculpture – Titans XIV, which will be in Cabot Square – is about not having a sense of space or time or consciousness,” said Mr Chan.

“It’s about mindfulness, that nothing exists except the moment. It was a big surprise to learn it would be displayed near Draped Seated Woman – Moore is someone whose work I greatly admire.

“I was so shocked and inspired by what I saw at his exhibition in 1986 and I’ve always appreciated his work, but I wouldn’t have ever considered something like this could happen back then.

“I cannot explain it but I feel like some divine power is at work and I can’t thank James and Canary Wharf Group enough for this opportunity.

“I’ve always felt that I’m between cultures. I go to temples, but I also go to churches. I admire sculptures made in the east and also in the west.

“The first pieces I really got to know were the works by Michelangelo so I am influenced by all kinds of things.

“Putting titanium and iron together in my sculptures is a way of combining the most futuristic and the most traditional materials I could find. They make a bridge between past and future.

“Greek mythology has also played a huge role in my works. I found great meaning in these ancient stories so they have always been an inspiration to me.

“When I was carving the winged horse Pegasus I would think about speed and force and I’d try to capture those elements in my work.

“We know the stories of the Titans – the punishments and the fights among the gods – but I really wanted to capture the beauty of them with these sculptures.”

This idea of forming a connection between two places is also present in another way in several of his Titans sculptures.

“When it comes to iron, it’s interesting,” he said. “We’ve known about it as a material for 5,000 years – it’s always been a part of our lives, our architecture, our tools and in our daily routines.

“But I remember when I was a child and my father was teaching me how to write the Chinese character that means craft and work. It looks like a capital I, the most common kind of iron beam.

“He told me it was like the sky on top, the earth underneath and the humans standing in the middle between the two.

“It means that as a person you have to stand on your feet and you have to be grounded. Secondly that you have to reach for the sky and that you have to understand you’re a bridge between the two. That’s why I use it in the structure of my works.

“When people are looking at any of my sculptures I want them to know that it’s always a projection of themselves. People should ask themselves if they are discovering or being discovered?

“It might look to them like there is light and that there are shapes and forms, but in a way they’re communicating with what’s in front of them – it’s something mutual.

“If the audience wants to take something away from this exhibition, then I hope it will be the idea that we can always transcend as individuals.

“It is possible to pursue many different roads at the same time, and it’s always fine to go from one scale to another – you can always be multi-disciplinary. Knowledge can be shared among different sorts of creations.

“I started carving 50 years ago and I’ve never stopped trying to expand the materials I use or the scale of my work and I work on many different projects all at once.”

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