Docklands Archives - Page 27 of 30

February 19, 2022

Wapping: How Tondo Pizza’s founders are bringing their childhood flavours to diners

How Gregorio Carullo and Dario Truden created a restaurant in celebration of their shared love of food

Gregorio Carullo, left, and Dario Truden – image Matt Grayson

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BY LAURA ENFIELD

It’s a classic bromance. Gregorio Carullo and Dario Truden grew up on opposite sides of the Tyrrhenian Sea in southern Italy.

As growing boys, they feasted on pizza and, as men, embraced the sensual arts of nude photography and hairdressing.

Fate brought them together five years ago in London when, like so many residents of the capital, they found themselves thrown together as flatmates.

They bonded over their heritage and a shared passion for pizza, which quickly grew into a desire to share it with their new community.

There were ups and downs along the way but, two months ago, the story had its happy ending, when the duo opened Tondo Pizza in Wapping High Street.

The 24-seater restaurant serves up food that fuses traditional Neopolitan flavours with modern sensibilities. I sat down with married father-of-one, Gregorio to find out more.

how did the idea start?
Dario and I lived together as flatmates for two years and, although we do totally different jobs, we always had the same passion for Italian food and the dream of opening a small restaurant.

The idea of Tondo started a long time ago when I had the opportunity to work in the evening in a pizzeria here in London and, over six years, accumulated the experience and the desire necessary to start this new adventure.

Pizza chef at Tondo Filip Fric – image Matt Grayson

what inspired you?
We are both from the south of Italy. I was born and raised in Salerno and Dario in Sicily, so having the need to make great pizza is in our veins. We both grew up eating it and we wanted to recreate the flavours of our childhood in our own way.

what were the challenges?
There were certainly enough difficulties to carry out this project, starting with finding the right place and making everything functional. However, everything was possible thanks to the support and commitment of Dario who immediately believed in the potential of my idea.

why open in Wapping?
For me it is the most beautiful neighbourhood in London. It’s an island of quiet in the middle of the largest city in the country. I loved it from the first moment I walked its streets back in 2016, when I first moved to London.

I would come here often to take long walks and relax, away from the chaos of the city and I finally moved here in 2020.

Pizzas are served on wooden trays- image Matt Grayson

what do you love about it?
I love the architecture of its buildings and that it is a place rich in history.

what was your childhood like?
I was born in Salerno, and my childhood was carefree, my family is the typical family of southern Italy with its rules and traditions to respect. I am the youngest of three children and, perhaps for this reason, I have always been the most pampered.

your first memories of pizza?
My first memory is surely the one related to the pizza from the Aquila Nera restaurant, where I had thousands during my childhood. It was my daily appointment – almost a ritual – with my friends.

who taught you to make it?
My first teacher was definitely my mother, I will always be grateful to her for having transmitted to me the value of the Italian culinary tradition.

Then I was able to refine my knowledge thanks to the help of colleagues over the years.

what’s a Tondo pizza?
Tondo follows the tradition of Neapolitan pizza – using Italian raw materials that are always fresh and working everything slowly. Our dough rests from 48 to 72 hours to allow it to be light and delicious.

Tondo Pizza's interior — Tondo Pizza’s interior – image Matt Grayson

what kind of oven do you use?
A new generation electric oven that allows us to have a perfect temperature for cooking pizza and does not emit odours or smoke, respecting nature.

We serve the pizzas using wooden trays with sheets of recycled paper, which gives us a water-saving of 90% and we recycle all our waste personally.

where do you get ingredients?
All the ingredients are Italian Protected Designation of Origin (DOP) products, from flour to tomato, mozzarella and all the toppings. We are proud that all our ingredients arrive from the producer to our restaurant in less than a day.

what’s on the menu?
Delicious starters such as meat platters or burrata and our pizzas range from the well known Margherita to our bestsellers Diavola, Panciona and many others.

We offer vegan and gluten-free options as well. There are also desserts such as Italian pistachio, chocolate and vanilla gelato and then the Neapolitan baba with lemon cream from the Amalfi coast or dark chocolate cream – absolutely worth trying.

Tondo Pizza is located in Wapping – image Matt Grayson

why is your pizza special?
Tondo’s pizza fully represents the taste of Italian tradition. Although we started this adventure just over two months ago, our customers have already rewarded us with enthusiastic reviews.

how does it fit with the day job?
Luckily I can manage the two activities quite well – by day as a photographer and by night as a restaurateur – like Bruce Wayne and Batman.

Photography is a passion before a job, in fact, I tend to do only personal projects because only that can make you achieve great results.

what kind of photos do you take?
I do only nude art. I have been pursuing this career for nine years and it is always a great satisfaction to have the honour of photographing strong and independent women.

They fight every day for their rights, putting themselves on the line, with a type of photography that is sometimes looked at from the wrong point of view by society.

which is tougher?
Without a doubt, pizza. Photography can be learned with courses and practice. Pizza must be in your soul.

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February 19, 2022

Royal Docks: How The PA Show trains and serves executive support professionals

We catch up with organiser Mash Media to understand the Excel event’s highlights

The PA Show takes place at Excel from March 8-9, 2022

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Executive support is what Liz Agostini is here to talk about.

The portfolio director at Mash Media, which is set to host The PA Show at Excel in Royal Docks on March 8 and 9, is quick to point out that the event is a larger umbrella than its name might suggest.

“It’s for personal assistants, executive assistants, virtual assistants and office managers – it has really broad appeal,” she said.

If anything, that’s a bit of an understatement. Spread over the two days, thousands of visitors will be able to attend dozens of seminar sessions, listen to dozens of speakers and interact with more than 100 exhibitors.

In addition to a theatre for keynote speeches the show will feature a Key Skills Theatre, a Personal Development Theatre and a Tech Theatre with a packed programme of trainers and industry experts.

It will also host the Office Management Conference with discussions on topics such as project managing office moves, supporting a positive culture in the workplace and engaging staff in sustainability.

“Whether you’re working as a PA, EA, VA or office manager, or considering a career in an executive support role, this show is definitely the place to be,” said Liz.

“There are several ways to attend, with a free visitor pass granting access to the Keynote Theatre and the exhibition floor.

“As a business, we’re real advocates for live events – with exhibitions, it’s about touching, feeling and experiencing products and meeting people.

“We’ve all attended webinars and virtual events, but there’s nothing like being in the room with others – humans are social beings, that’s how we’re hard-wired.

“Events like The PA Show also allow for those serendipitous conversations with people you bump into – a chance to build and expand your network.

“Those who don’t want to take part in the paid programme are absolutely welcome to come along.”

Mash Media's Liz Agostini — Mash Media’s Liz Agostini – image Matt Grayson

Delegate passes – £149 for one day or £169 for both (get 10% off with code PA2216) – not only include entry to the office management conference and all of the theatres, they also unlock Planet PA post-show video content, access to premium suppliers and the option to use The PA Show networking app.

Liz said: “One of the key things about the event is that the educational aspect is absolutely stand-out.

“The whole programme is CPD accredited and the other thing that makes it outstanding is that, within the paid-for programmes, all the people delivering the training are seriously qualified in the area of executive support.

“To go on a day of training with any of these people would normally cost hundreds of pounds on its own.

“At the show what you get is a substantial taster of what they offer. That means you can attend lots of different sessions, see what they are doing and know what you’re in for if you were to book a course with them.

“We cover all sorts of different areas, so it’s a buffet of education – people can choose what they want to attend at the theatres over the two days.”

The PA Show features a number of expert speakers and trainers

The roster of speakers and trainers includes Lauren Bradley of The Officials, Shelley Fischel of Tomorrow’s VA, Joanna Gaudoin of Inside Out Image, Paula Harding of The Meee Partnership, Kay Lundy of The Expert Admin Coach, Rosemary Parr of the Global PA Association And Training Academy, Paul Pennant of Today’s PA and Lindsay Taylor of Your Excellency.

Liz said: “We’re working with people who are at the absolute top of their game in terms of the PA world – the cornerstones of the training market.

“Outsiders often greatly underestimate the importance of executive support roles.

“But when you sit down with people working in this field and really take time to understand what their jobs entail, it’s absolutely mind-blowing.

“The roles are so varied and strategic – these people are partners for the executives they support.

“They often have to participate in all aspects of an organisation whether that’s finance, marketing, employment, corporate governance, human resources and sustainability issues. Their remit is absolutely massive.

“I spoke to one PA who answers 90% of her boss’ email as him. Her understanding of the business has to be as good as his.

“That’s why a lot of EAs and PAs move into critical roles within organisations – because of their knowledge of the business they work for.

“I know PAs who have gone into underwriting, stockbroking and mergers and acquisitions.

“At the top level you need to know how the business works and that’s about a million miles away from the stereotype of getting an executive’s clothes dry-cleaned for them.”

New for its 11th year is the collaboration with the Office Management Group, bringing the conference into the show’s stable.

“That’s an entirely new stream of content that we’re putting out,” said Liz.

“It covers areas such as facilities and office management and, what’s particularly relevant about that right now, is that so many businesses are focused on bringing their staff back into the office, doing that safely and establishing how they create the right office environment in 2022 and beyond.

“Regardless of how many staff they have in the office in person, businesses are conducting both internal and external meetings virtually, so what kind of facilities do you need to have in place? If people are working remotely, how do you keep everyone connected?

“That might cover questions around scheduling if people are working more flexibly – for example, how do you make sure project teams are running efficiently if participants are only in on certain days?

“Because the whole subject of technology in business is so important we’ve introduced the Tech Theatre to The PA Show this year too and that’s focusing on a whole raft of tools that are now available, not just the Microsoft and Google toolkits.”

PAs, EAs, VAs and office managers are welcome to attend for free

Liz said for businesses wanting to reach the spending power of executive support professionals, exhibiting at the show was a “no-brainer”.

She said: “Nothing beats the personal touch and the budgets people in these roles have access to are significant.

“Our campaign for the show this year focused on PAs and EAs as the power behind the throne – exhibitors need to come along to make sure they are aware of your products, otherwise you’re just leaving them to search the internet, where it’s much harder to stand out.”

Visitor passes for The PA Show are free, although registration is essential. Delegate passes start at £149 (10% off with code PA2216). You can register to attend or purchase a delegate pass here.

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February 16, 2022

Property: Why it’s the right time for My London Home to launch a lettings business

Jay O’Dell hails rare opportunity to build systems and processes from the ground up at estate agency

My London Home’s Jay O’Dell – image Matt Grayson

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“I see it as a unique opportunity to build something new, to learn from my experiences and to launch a lettings and management business within a successful agency that has been trading for 20 years and has done very well,” said Jay O’Dell.

My London Home’s director of property management is relishing the task in front of him. It’s one his whole career has prepared him for.

“After university I needed a job and I found one at a lettings agency,” said Jay. “It was in Cambridge and, outside of London, you work as a combined agent and property manager.

“After working there, going travelling and returning to that role, I moved to the capital and joined Farrar And Co on the Fulham Road – a small independent business.

“At that point I had to make a choice because, in London, the business forks into two, so I became a property manager and was there for nine years.

“After that I moved to Strutt And Parker to head up its property management department for six-and-a-half years. It was a really good company with great people and I learnt a lot.

“However, it went through some really significant changes after it was bought out three years ago by BNP Paribas – the fourth biggest bank in the world.

“I’ve never wanted to work for a huge corporate company, it’s not where I feel at home. Strutt And Parker had been the perfect middle ground – a big company but a partnership and one where you still got to talk with and influence the decision-makers.

“So I decided it was time for a change. I was very clear I didn’t want to swap my job for a similar one at another giant firm. I wanted something new and exciting and that’s when I saw My London Home was advertising.”

The well-established hybrid estate agency, which has offices covering Westminster, South Bank, Battersea, Hong Kong and, of course, Canary Wharf, was embarking on a project to launch a lettings business, having sold its previous operation to another agency a few years ago. It was looking for someone to take the lead.

“I applied and was lucky enough to get the job,” said Jay. “It feels like the right time for My London Home to be launching a lettings business.

“We’ve had a chance to look back at the market while we’ve been out of it and we haven’t seen anybody doing anything very differently, so we think we can bring that to the table.

“The agency is very successful and that gives us an advantage from the start.

“It’s incredibly rare that you get an opportunity to build something from nothing, to develop a new set of systems and processes and to structure our teams to reflect exactly what we think people need today and the way things should be done.

“In my experience, it’s very difficult to change those things once they are established at a company – that’s the same whatever industry you’re in.

“There can be real resistance and that’s a shame because there has been such a lot of positive change in the lettings industry over the last 10 years with some really good tech-based solutions.

“Being able to put things together at the outset and to get them right first time puts us in a really good position in the market.”

Jay says technology plays a key role – image Matt Grayson

My London Home recently launched its lettings operation with a clear emphasis on the benefits of technology.

Jay said: “The advent of proptech has made a massive change to the industry and the way you are able to run your business. That includes compliance, administration and designing how you’re going to do things as a company.

“In setting up the lettings operation at My London Home, I’ve been very much guided by the proptech I wanted to work with and have then built all our processes around it.

“That puts us in a position where we can utilise all of the packages to their full capabilities and, while we are not unique in using them, all the other agencies are bolting them on to an existing service and process and that’s not always going to be a good fit.

“You’ll also have resistance there, where staff won’t want to change the way they’ve always done things.

“To get the most out of proptech, you need your team, tenants and landlords to buy into it. You don’t get the full efficiencies if you’re using existing processes and just diverting into a digital portal as an add-on.

“What we’ve created is a truly streamlined service with the pinch points taken away.”

So what does that look like from the point of view of a tenant or landlord coming to My London Home?

“From the tenant’s point of view, the way we’re structuring the back office is different to the way other agencies do it,” said Jay.

“Typically in the industry, the lettings manager deals with landlords and tenants in the front office, the deal is then passed to a progressor whose job is to sort out the tenancy agreements and referencing and then the tenant is passed on to a property manager who is responsible for looking after the property.

“Then you might have a third party firm looking after maintenance.

“That can lead to tenants constantly being passed from person to person and, unless your internal communication is really on point, people won’t necessarily know where they’re at.

“That process is inefficient and means you look like you have a disjointed company.

“What proptech allows us to do at My London Home is to change that. With us you have our front of house team who deal with the negotiation and then a tenancy manager.

“As soon as the deal is agreed they become the sole point of contact until the tenant leaves the property.

“Lots of agencies talk about offering this, but in reality few, if any, do. The reason we can is because we have the right technology embedded in our processes – onboarding, rent profile, referencing and tenancy agreements.

“An example would be that we’re using PixFlow to streamline the maintenance process as well as a company called HelpMeFix, which is pioneering video technology to help resolve issues with properties.

“Engineers use video calls to diagnose problems and talk tenants through fixing them if it’s safe to do so.

“That might be something like repressurising a boiler and it’s a win for both tenant and landlord because the issue is resolved more quickly.

“Also, the tenant learns how to fix the problem, so in future probably won’t even need to contact the agency if it happens again.

“That means the landlord, rather than paying a call out fee for an engineer, will pay significantly less.

“We’re also using The Depository, a revolutionary piece of tech for the end of tenancy process. It allows one person to manage the whole life cycle of a tenancy.

“Tenants should look at renting through us because we’ve designed our processes to be pain-free.

“The systems we have in place should enable you to go from making an offer to signing your agreement on your phone without having to look at a piece of paper along the way.

“We also have a tenant rewards programme that we’ve introduced in conjunction with a company called Vaboo, which offers discounts of between 5% and 10% at more than 700 national retailers. There’s also a monthly competition to win a month’s rent.

“Even if tenants only engage with it once – to buy half-price cinema tickets, for example – it’s still giving something back as an agency and offering something positive.

“These platforms are also a great way for us to gather feedback to ensure we can make our operation even better.”

Jay said landlords should consider renting their properties through My London Home for a number of reasons including the various service levels available.

“We’ve decided to offer a Platinum Management Service, which has been designed to simplify the billing process for landlords,” he said.

“It means they’ll know exactly what they’re going to earn and covers all administration fees over a tenancy.

“That means no hidden costs and, while the percentage a landlord will pay is slightly higher, we think it offers true clarity so they can plan into the future.

“Our let only fee is 11%, let and manage is 15% and the Platinum Management Service is 17% of the rent and that includes hundreds of pounds of admin costs.

“For accidental landlords it also means the up-front costs of renting a property are drastically reduced as it can be challenging to transition from being an owner to renting a property out.”

Jay said a strong market and the complementary role of My London Home’s sales business made it an ideal time to launch.

“Lettings and sales work hand-in-hand and benefit both sides of the business, because you have the opportunity to pass clients between both sides of the business, but retain that income for the company,” he said.

“It makes our offices more dynamic because, the sales process can take months while the lettings team will be doing multiple deals in a week.

“That means you have that activity, which is good for morale, as well as the repeat income as a business.

“The market is strong right now as the economy recovers from the pandemic.

“Listings typically aren’t on the market very long. There are still issues with the amount of stock, but we expect that to ease over the next six months.

“I think that people are still in homes having hunkered down over the last couple of years – lots haven’t moved.

“The increasing cost of living coupled with fewer people upsizing means you’re not getting the usual turnover of properties coming back onto the market that you would expect.

“As we come out of what appears to be the end of the pandemic, confidence will return and people will start thinking about the next few years of their lives.

“They will start to consider what they want from life, where they want to be living and I think this will fuel people moving more freely and that will bring more stock back to the market.”

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February 16, 2022

Isle Of Dogs: How Skyports is set to bring electric aviation to east London

Company plans to use former Falcon Heliport as base for eVTOLs when regulations allow

Skyports’ Damian Kysely – image James Perrin

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In Luc Besson’s 1997 sci-fi action romp The Fifth Element, there’s a scene where Milla Jovovich smashes through the roof of Bruce Willis’ flying taxi.

Her arrival precipitates a classic movie car chase (scroll down) that sees his ride bob and weave through city skies thick with airborne vehicles.

In the late 1990s, it was an impossible vision of the far future – colourful, loud and cartoonish.

It wasn’t the first film to visually depict residents of a city travelling around by flying taxi, but there was something about the way it embraced an everyday, no-frills approach to such methods of transportation that felt a little bit visionary.

But this isn’t a story about an imaginary future.

This is the tale of how an unassuming patch of concrete on the edge of the Isle Of Dogs looks set to play its part in making short journeys in small aircraft accessible and available to many more people.

It just so happens that this piece of real estate lies just across the Thames from Deptford where a young boy named Gary Oldman went to school.

He would grow up to steal Besson’s show as prime antagonist Jean-Baptiste Emanuel Zorg in The Fifth Element.

Zip forward and, a mere 25 years after the film’s release, and we’re just across the water and finally at the start of our story – what was Falcon Heliport is now Skyports London Heliport.

Apart from some light-touch rebranding, that doesn’t immediately mean a great deal.

The facility, located off Westferry Road behind Vanguard Self Storage, will continue to welcome standard helicopters with landing fees for the smallest aircraft starting at a punchy £150 for a 15-minute slot.

It will probably be around 2025 that things start to change – when the first electric vertical take off and landing (eVTOL) aircraft are expected to achieve regulatory approval.

It’s these that are the focus of the heliport’s new owner and why it wants to transform it into something called a vertiport.

“Skyports has been around for four years and was set up by two British entrepreneurs, who had seen the progress made in developing a new generation of electric aircraft both in terms of cargo and carrying up to six passengers,” said Damian Kysely, who is in charge of the company’s European and Middle Eastern operations.

“They don’t have big combustion engines or massive rotors so they are much quieter – more like a giant drone with some flying on 36 small rotors all with their own electric engines.

“That makes them more stable and controllable – they generally carry spare batteries so, if one fails, there is always backup.

“Currently the manufacturers of these aircraft are going through safety certification processes and the expectation is the first will achieve that around 2024, meaning they will be at the same standard in Europe as an Airbus 320.

“That means accidents will be extremely rare – maybe one incident in a billion hours of flight. The main premise of our industry is to offer a mode of transport that is both cheaper and safer for passengers.”

Skyports’ Isle Of Dogs Heliport as it is today – image James Perrin

Skyports is now busy with projects worldwide designed to provide the facilities necessary to accommodate these new aircraft.

“Infrastructure takes quite a long time to build, particularly in the aviation sector, because heliports tend to have an impact on the community due to the noise,” said Damian, who created his own drone-focused startup before joining Skyports.

“With vertiports, the aircraft are a lot quieter and safer so that gives us the flexibility to build a network that doesn’t just sit next to a river or an industrial estate.

“We can integrate them into the fabric of cities, close to where people want to go – whether that’s business districts and residential areas like Canary Wharf and the Isle Of Dogs or transport hubs like airports and stations.

“Skyports’ business is to develop new vertiports, a structure designed to accommodate eVTOL aircraft, alongside existing heliports until the electric alternative is ready – we think in the mid-2020s in the UK.

“Then the passenger experience that people will have will be similar to what they get from companies like Uber.

“To book a flight from the Isle Of Dogs Vertiport, you’d go on an app, reserve a place on a scheduled flight, turn up 10-15 minutes before, board the aircraft and fly to your destination.

“The eVTOLs we’ll be working with will have a range of about 200km-250km so you’ll be able to reach not only other parts of London, but the capital’s airports and cities in the South East.

“We don’t see this as replacing trains or taxis, but rather something that’s there as an extra.

“In time the service may become on-demand, although there are a lot of factors involved in that including airspace management, but as new technology arrives that will become easier.”

Skyports is building vertiports in Singapore

At the centre of Skyports’ plan is cost – the idea that taking this sort of trip will be a financially viable alternative to other modes of transport while delivering significantly quicker journey times.

Damian said: “If you want to take a helicopter today, it’s prohibitively expensive. If you want to land in London you generally have to pay hundreds of pounds.

“With vertiports, we’re looking to offer landing fees in the low tens of pounds, which is a radical difference.

“What the passenger will pay will depend on the distance they want to fly but initially operators will be charging something like £3 per mile – about £60 from the Isle Of Dogs to Heathrow, for example.

“It will be more expensive than taking the train, but it will be affordable. Also, eVTOL’s produce zero emissions, which is a very important point.

“Later on with economies of scale, new technology and the possibility of removing the pilot, the costs will come down further.

“At present two types of aircraft are being developed – those with pilot controls and those that don’t have such equipment. We think the latter will find it difficult to get certified for congested air space.

“So, initially, the aircraft will be piloted, but the expectation is that over the next 10-15 years, they will either fly themselves autonomously or be piloted from the ground.

“I think self-flying aircraft will come before cars because the air is free of obstacles such as cyclists, dogs and people and autopilot technology has been in use for many years already.”

An artist’s impression of how a vertiport could look

Damian said to introduce people to the idea of making the kinds of journeys that the vertiports will offer, Skyports was looking at offering some demonstration flights by helicopter from its new heliport later in the year at the kinds of prices people could expect to pay for a trip in an eVTOL.

While not directly related to the Isle Of Dogs site at present, the company also operates a cargo drone business.

Damian said: “We’ve started by focusing on the medical sector with ambitions to transport things like organs for transplant.

“We’re currently flying in Scotland with the NHS, connecting a network of hospitals and GP surgeries, having created an on-demand service for samples flown from doctors to labs at any time of the day or night instead of waiting for a scheduled pick-up.

“We’re doing similar things in the US, Europe and in Singapore – where we’re also building a network of vertiports – using drones to fly ship-to-shore and taking water samples to measure pollution.

“As the technology develops, I think we’ll see drones first in rural areas where there is a clear need and it’s comparatively easy to fly and land.

“Cities will take more time for drone delivery as landing space is more of a challenge.

“But if I were to look into the future, I’d see a network of rooftop vertiports so high value goods could land on buildings.

“I think it’s a question of when – you need unmanned traffic management systems to be implemented, not only in the UK but all over the world.

“Once that happens the skies will get a little bit more crowded and when we’re in a position to fly in London, our vertiport beside the Thames will be an ideal testing ground to start experimenting with certain flights.”

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February 16, 2022

Canary Wharf: How Malmin Dental aims to provide relaxation for its patients

We catch up with founder Dr Minesh Talati as the company prepares to open at South Colonnade

Dr Minesh Talati of Malmin Dental – image James Perrin

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The majority of people would be unlikely to name a trip to the dentist among their top places to relax.

Bad experiences, popular culture, the whine of the drill and a certain level of oral discomfort all loom large in the mind.

That’s perhaps why one of the first words that comes out of Dr Minesh Talati’s mouth when we meet is “relaxation”.

The founder of Malmin Dental places a clear emphasis on tackling the anxiety many patients feel through the company’s approach to treatment and its infrastructure.

Its latest branch – set to open in Canary Wharf on February 28 – will exemplify those principles. Spread across a double-fronted unit on South Colonnade, Malmin’s build has seen two full-height floors created to accommodate an extensive range of facilities.

Visitors can expect crisp clean design with plenty of space to wait and work if necessary – the flagship of a dental group that has grown from a single practice to operate multiple locations across the UK.

“My father was a pharmacist and he told me working in healthcare was a good profession – you’ve got a choice, medicine or dentistry, and I picked the latter,” said Dr Talati.

“I attended university in Liverpool and did my masters in Manchester and then, in 2006, I started a new multidisciplinary practice – one of the very few in London at the time – so we could offer everything from simple to advanced dentistry.

“The reason I started Malmin was that when you work for someone else you have limitations.

“Where I was working I could see things that needed to be improved in the quality of care I wanted to deliver to patients in terms of the surroundings, equipment and talent at the practice.

“So we created a fantastic team, lots of whom are still with me and continuing to progress in their careers – many are now professors in their own fields.”

Malmin’s treatment rooms are equipped with TVs

Dr Talati’s first practice saw a run-down building in Farringdon renovated at a cost of £750,000 to create six surgeries and provide a foundation to grow the business and the team.

A few years later Malmin branched out, first in London to Holborn and Barbican and then to places like Manchester, Lancaster and Hartlepool.

“Now we’re opening in Canary Wharf,” said Dr Talati. “Growth has been organic as opportunities arose.

“Patient numbers are increasing and people are increasingly accepting treatment – their demands are increasing.

“Since technology has moved on so rapidly, we’ve grown with that – for example, we’re fully digital.

“We have CT machines in all our practices. Traditionally patients would have impressions taken, but we don’t do that, we scan their teeth, which is much faster and leads to quicker treatment.

“You don’t have to wait for an impression to set and send it to – now, you just send a file. It’s all done rapidly and the scans are more accurate than an impression.

“All of these things are catalysts for opening sites like Canary Wharf.

“Things are very different now to when I first started at dental school – then it was dentures, silver fillings and extractions.

“Nowadays it’s implants, whitening, cosmetic dentistry, white fillings, cosmetic veneers, all these things.

“Now more people than ever come in to have their teeth straightened, some much later in their lives. We’ve seen a 100% increase in people coming in for realignment.

“The best way to describe this is ‘big, patient-centred change’ – those are the right words to use.

“Patients are now asking for more complicated, aesthetic treatments and that’s what we’re providing.”

Patient-centred is perhaps the best way to describe Malmin’s whole approach. Its services and facilities have been designed to offer patients a comprehensive array of options to ensure they’re happy with their mouths and enjoy the process as much as possible.

“No-one really wants to be long at the dentist with a drill running at 3,600 revs in their mouth,” said Dr Talati.

“At our Canary Wharf branch they will find a sanctuary, so as soon as they walk through the doors they will feel relaxed – no anticipation, no anxiety about having treatment.

“As they come in, there will be a little bar area for them to have refreshment – a place to de-stress before and after their appointment or where they can catch up on emails and do some work before they go back to the office. It provides care before and after.

“That helps people to fit treatment into their busy schedules – we don’t want patients feeling like they’re rushing around.

“As for the appointments themselves, all the technology that can be afforded to them will be and that reduces treatment times as well.

“Patients are more demanding now than ever before, but in a good way.

“They want an ambient atmosphere, they don’t want to feel stressed, they want to feel like they’re visiting a spa and to feel as relaxed as possible.

“They also want everything to be done in one place.

“They don’t want to have to visit another dentist, whether they have a simple or a complicated issue – they want it done in a one-stop shop.

“That’s very much how the health service in general is moving now, with GPs bringing services together in-house.

“We’re also able to do many procedures much more quickly because of the technology, make them pain-free and more precise, so the quality of dentistry keeps rising.

“All our treatment rooms are patient-centred – with a TV at the top, where people can watch a film, the news or whatever they want. They can also just listen to music.

“There’s another TV in front of the patient, which allows them to watch the treatment live if they want to do that, and educate themselves about what’s going on.

“Not many practices are doing that, but the concept was taken forward from programmes about surgery, so we’re able to provide this in a dental environment.”

Malmin’s Canary Wharf branch is set to open in February

Treatment-wise, Wharfers can expect a comprehensive menu of services delivered on a timetable to suit their lives.

Dr Talati said: “If you have an emergency, there’s a 24-hour virtual consultation, which they can download and they’ll be able to speak to a dentist.

“The Canary Wharf branch will also offer late nights and early mornings – a lot of our clients are corporate, so we offer a professional discount rate.

“On the estate we will be able to refer you to all the specialists you need.

“Right now we are seeing a very big uptake in cosmetic work – partly because of Zoom, where people have been seeing their teeth all the time.

“Using digital technology, we can show patients their teeth before and after in real time and manipulate the images so people can actually design their own smile – it’s amazing.”

The Canary Wharf branch will also offer skin treatments and a range of IV drips. A full list of treatments and prices is available online.

In celebration of its opening, the company is offering the first 100 checkups booked for free on a first-come, first-served basis – registration is via its website.

Across the company Malmin is also working to minimise dentistry’s impact on the environment – including offering programmes where people can recycled electric toothbrush heads, dental floss containers, flossing sticks and interdental brushes.

Dr Talati said: “We are trying to limit everything, where possible, and to make ourselves as energy-efficient as we can be.

“We’re also looking at recycling toothbrushes and we already sell bamboo brushes, for example.

“At our locations, we ensure there are places where patients can leave their bikes and, in London, we are within walking distance of public transport.

“Even our flooring is recycled, and all these things make a difference.”

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February 4, 2022February 4, 2022

Canning Town: How Wonderful Things hooks Yoga up with co-working

Space at Caxton Works is neighbour and sister company to Keyboards And Dreams

Wonderful Things' space in Canning Town — Wonderful Things’ space in Canning Town – image Matt Grayson

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BY LAURA ENFIELD

A new space that embraces the increasingly blurry lines between home, work and wellbeing is about to emerge in Canning Town.

Wonderful Things will offer traditional Yoga and meditation classes alongside sessions such as sound healing, moon ceremonies and ecstatic dance.

Inspired by the autonomy of co-working spaces, it promises to shun rigid schedules and memberships and instead mould itself around the needs of teachers and students to create a sanctuary from stress.

Set to open in March at Caxton Works, general manager Sean Reilly said it was a “beautiful but no-frills” space run with a laid back philosophy.

The 27-year-old, who is a trained hypnotherapist, has spent weeks talking to therapists and Yoga teachers about what they need.

“People are looking for a space that’s super simple where they can just walk in, no faff, start their class and they know where everything is,” she said.

“They want to know they are in a space that is safe, that they can relax and nothing is going to go wrong so they have peace of mind and don’t need to worry about a thing.

“Creating that is our sole focus now, so we can slip into people’s lives as if we have always been there and they can just click and book and it’s done.”

Sean Reilly of Wonderful Things – image Matt Grayson

She turned to the wellness industry after becoming disillusioned with her hospitality job during lockdown.

“During the pandemic, there was a drastic change and it came to a point where I was doing 12-hour shifts by myself, back-to-back, which wasn’t good for my brain,” she said.

“The Deliveroo drivers and I were best friends. I loved hospitality because I love talking to people and it lost the magic for me a little bit.”

Despite no office experience, she landed a role at Keyboards And Dreams, a co-working company set up by Jonathan Fren with sites in Clerkenwell and Caxton Works.

They quickly discovered a shared passion for wellbeing and have been working together to create Wonderful Things in the unit next door.

The 150sq m space offers 24 Yoga mats as well as straps, blocks, blankets and pillows.

There is also a changing area, kitchen and a dedicated street entrance, which will be accessible via a mobile app.

It is a new direction for entrepreneur Jonathan but a natural one.

The 32-year-old started out in tech as a teen, but a decade later shut down successful web company Rebel Minds after it grew into something he hated.

He went travelling and began renting out the central London office space he had acquired and Keyboard And Dreams was born.

He launched his second space in Canning Town in November 2020, after he fell in love with the area and then jumped at the chance to start another business at the development.

“I took this new space on a year ago without even having an idea of what to do with it because I just really believe in that area,” he said.

“I’ve always wanted to do something in wellness but hadn’t crystallised the idea.

“For the past year I’ve been living in the countryside and my girlfriend is a Yoga teacher, so I’ve been doing a lot of that and meditation and it just clicked at some point that I wanted to create a space in London where people can go and just be with themselves.

“Now, more than ever I think it’s really important that spaces have more than just offices. A lot of spaces in London are made by people with lots of money and that’s all it’s about, especially with a lot of gyms.

“We want Wonderful Things to be warm and inviting, but it will really be about creating a space where people can discover themselves.

“When I go to London one thing I miss is being in a silent room where I don’t feel I’m being watched or have to talk. I want Wonderful Things to be that safe space.”

Jonathan never returned from his travels. He now lives in Portugal, managing both businesses remotely with Lewisham resident Sean on-site.

In addition to being a hypnotherapist, she is studying psychotherapy and hopes to see clients at Wonderful Things in the future.

Yoga mats ready for use at Wonderful Things – image Matt Grayson

She said: “When I first met Jon I told him my idea of the perfect space and he told me about this project and asked if I wanted to be involved. I knew it was where I was meant to be. It worked out perfectly.

“There are so many brilliant therapists looking for affordable spaces to use. Renting a space can be extortionate, so you have to do a joint contract where one person uses it one day and another person another.

“It’s always complicated. You want the focus to be on your clients’ wellbeing, but you spend half the time worrying about whether you can afford the rent.

“We said it would be great to have an all-round well-being hub and make it the kind of space we would want to go to.

“Hopefully, if it goes well over the next year, we will open the mezzanine space with meditation spaces and break out spaces where people can be alone with their thoughts or have therapy sessions.”

Classes will “start with a trickle and turn into a flood” with a schedule being developed over time, but room will also be left for ad hoc events. Teachers will pay a set price to use the space and then be responsible for promoting their classes and deciding ticket prices.

“There’s nothing in the area that really has the same vibe,” said Sean. “We are very relaxed and if you need anything you can just talk to us.

“It’s open to anyone who wants to be there because the space is so adaptable. It isn’t going to be the right fit for everyone.

“If you are looking for a big, mainstream space, this isn’t that.

“Our space is beautiful but has no frills and is all about welcoming people. If that works for your idea in your mind then please come down.”

The space can be used for a multitude of activities – image Matt Grayson

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February 3, 2022

Canary Wharf: How Wallace Chan’s Titans sculptures are set to arrive on the estate

The multidisciplinary creator will show a collection of 10 artworks made from titanium and iron

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Cabot Square in Canary Wharf is many things. A place to sit in the sunshine and eat lunch, somewhere to dip a hand in a boisterous fountain and cool off, a spot to relax with food and drink under the plentiful trees.

But it’s also, increasingly, a site of cultural confluence. Not long ago artist Liz West placed Hymn To The Big Wheel nearby for Summer Lights 2021.

The location was almost within earshot of Boisdale, a venue frequented by Horace Andy, who sang the vocal for the Massive Attack track that inspired the work.

Now it’s the turn of Chinese multidisciplinary creator Wallace Chan to be part of a connection.

His five-metre sculpture Titans XIV is set to be placed in the square as part of his forthcoming exhibition Titans: A Dialogue Between Materials, Space And Time on February 21 and when that happens a loop in time will close.

That’s because it will stand across from Henry Moore’s colossal bronze Draped Seated Woman and, without the English artist’s work as a source of inspiration, it’s likely a showcase of Mr Chan’s work would look very different.

“Starting at the age of 16 as an apprentice carver, I was working mostly with gemstones – coral, malachite and agate, for example,” he said.

“I had to learn to be very flexible, because stones always yield surprises and you have to adapt to them.

“With agate, for instance, every layer can reveal different patterns and you have to keep modifying your ideas because of the restrictions of the materials.

“I had to constantly compromise to attain a sense of freedom while working with them – that experience taught me that you have to be adaptable, that changing what you’re doing is normal when you’re trying to create something.

“At the start I was using opaque stones but I eventually moved on to transparent or translucent ones.

“That’s when I realised it was about more than working in three dimensions, because of the way the light interacts with the stones and the colours and effects that creates.

“I had this idea that I wanted to chase light and capture shadows using different angles.”

This deep dedication to his craft has led Mr Chan to become one of the leading jewellery designers of his generation with a career that’s seen him patent the Wallace Cut as a method of carving refracted designs into gemstones themselves.

His pieces sell for tens of millions of pounds, but when talking to him there’s a sense that he probably isn’t really interested in all of that.

This is a man who, after all, following the death of his mentor in 2001, spent six months on a zen retreat living as a monk – meditating, fasting and tending to the sick and the dying – emerging to state: “I realised that the ability to dream and create was my way of life. I dream, therefore I exist. I create, so I live.”

For Mr Chan his creativity is now and has always been inextricably linked with the materials he works with.

“Even when I was primarily using gemstones, I was already exploring,” he said. “It’s always about the nature of materials, time and space.

“What I am doing today comes from what I did in the past – that will always be the foundation of what I’m going to create.

“While I was focused on jewellery making I became tired of just using gold, silver and platinum. I was constantly looking for new materials.

“I first read about titanium in a newspaper article and spent about eight years figuring out how to incorporate it into my work.

“When I succeeded, it became the embodiment of my jewellery. But I also had a feeling that, like humans, materials should grow – I wanted to find ways to make larger pieces.

“That’s when I went back to a memory I had from 1986, when I went to see an exhibition of work by Henry Moore in Hong Kong. It was huge – there was a lot of fuss about it, so I went to see these sculptures.

“I was really surprised because they were so large. When I was working with gemstones I’d sometimes make carvings the size of a fist, which I thought then were too big.

“But Henry Moore had used metal to create really large works – that was a seed in my mind, a moment of inspiration but at that time I knew nothing about casting.

“Then about 20 years later, I started to use iron, bronze and stainless steel to create works. They weren’t as big as Moore’s pieces, but they were bigger than my jewellery.

“I felt something wasn’t right with them, though – I was looking for a material that would reflect the spirit of the times, something contemporary and futuristic.

“So titanium became the natural metal to work with – it’s way more long-lasting and so it was the perfect material to create something more monumental with.”

Mr Chan's work will be in Canary Wharf until April 8 — Mr Chan’s work will be in Canary Wharf until April 8

Mr Chan’s exhibition in Canary Wharf, which is free to visit and runs until April 8 with the majority of the work placed in One Canada Square, is an opportunity to see the fruits of his intentions.

Curated by James Putnam, it features 10 pieces in total, many juxtaposing impervious titanium with the russet tones of oxidising iron as a meditation on time and its varying effects on different materials.

Three of the works – Titans XIV, XV and XVI have never been displayed publicly before.

“The five-metre sculpture – Titans XIV, which will be in Cabot Square – is about not having a sense of space or time or consciousness,” said Mr Chan.

“It’s about mindfulness, that nothing exists except the moment. It was a big surprise to learn it would be displayed near Draped Seated Woman – Moore is someone whose work I greatly admire.

“I was so shocked and inspired by what I saw at his exhibition in 1986 and I’ve always appreciated his work, but I wouldn’t have ever considered something like this could happen back then.

“I cannot explain it but I feel like some divine power is at work and I can’t thank James and Canary Wharf Group enough for this opportunity.

“I’ve always felt that I’m between cultures. I go to temples, but I also go to churches. I admire sculptures made in the east and also in the west.

“The first pieces I really got to know were the works by Michelangelo so I am influenced by all kinds of things.

“Putting titanium and iron together in my sculptures is a way of combining the most futuristic and the most traditional materials I could find. They make a bridge between past and future.

“Greek mythology has also played a huge role in my works. I found great meaning in these ancient stories so they have always been an inspiration to me.

“When I was carving the winged horse Pegasus I would think about speed and force and I’d try to capture those elements in my work.

“We know the stories of the Titans – the punishments and the fights among the gods – but I really wanted to capture the beauty of them with these sculptures.”

This idea of forming a connection between two places is also present in another way in several of his Titans sculptures.

“When it comes to iron, it’s interesting,” he said. “We’ve known about it as a material for 5,000 years – it’s always been a part of our lives, our architecture, our tools and in our daily routines.

“But I remember when I was a child and my father was teaching me how to write the Chinese character that means craft and work. It looks like a capital I, the most common kind of iron beam.

“He told me it was like the sky on top, the earth underneath and the humans standing in the middle between the two.

“It means that as a person you have to stand on your feet and you have to be grounded. Secondly that you have to reach for the sky and that you have to understand you’re a bridge between the two. That’s why I use it in the structure of my works.

“When people are looking at any of my sculptures I want them to know that it’s always a projection of themselves. People should ask themselves if they are discovering or being discovered?

“It might look to them like there is light and that there are shapes and forms, but in a way they’re communicating with what’s in front of them – it’s something mutual.

“If the audience wants to take something away from this exhibition, then I hope it will be the idea that we can always transcend as individuals.

“It is possible to pursue many different roads at the same time, and it’s always fine to go from one scale to another – you can always be multi-disciplinary. Knowledge can be shared among different sorts of creations.

“I started carving 50 years ago and I’ve never stopped trying to expand the materials I use or the scale of my work and I work on many different projects all at once.”

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February 3, 2022February 3, 2022

Blackwall: How Republic is placing future talent at the heart of its growing campus

Trilogy Real Estate head of asset management Laurence Jones on the project’s present and future

Some of the extensive public space at Republic

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“We’d always had the talent of the future at the forefront of our minds while the whole complex was being designed,” said Laurence Jones. “To see that finally coming to fruition is hugely gratifying.”

The head of asset management at Trilogy Real Estate is in a buoyant but humble mood as we chat about the present and the future.

His employer, in partnership with LaSalle Investment Management, is at the helm of Republic London, a project to regenerate four unloved and unlovely buildings around Clove Crescent near East India DLR, after acquiring them in 2015.

The project is entering its sixth year and appears in rude health with 2021 seeing 120,000sq ft let to organisations – around 30% of the Docklands market over the last 12 months.

While Trilogy’s strategy has been to deliberately target a diverse range of tenants, an emerging trend as a place ideal for education has emerged.

The University Of The West Of Scotland (UWS) and Anglia Ruskin University have both increased the size of their operations on-site, together occupying more than 125,000sq ft across the scheme’s Import and Export buildings.

York St John University is also relocating to Republic in a move to expand and consolidate its existing courses and apprenticeships while allowing it to launch seven new postgrad programmes and professional education courses at a 25,000sq ft facility.

Trilogy’s Laurence Jones – image Matt Grayson

“We’ve seen the emergence of higher education as a key sector and that really underpins the ethos of what we want to be – an innovation hub,” said Laurence.

“We want universities sat next to business, sat next to real, meaningful community engagement.

“When you have all those elements collaborating with each other, benefiting from that proximity, you get an environment that’s greater than the sum of its parts and huge opportunities.

“In terms of winning these expansions and clients, it’s been very helpful to work alongside the organisations already based here.

“People kick around this idea of landlords and tenants being partners but at Republic we really do mean that.

“We’re here from first viewings to agreeing terms and ensuring fit-outs are undertaken effectively because we want to work with operators and make sure they have the maximum chance of success.

“We’ve created a fantastic environment here but, crucially for the educators, it offers something more. You have business – the City and Canary Wharf – close by.

“The endgame for most of the graduates and postgraduates here is employment, so to be in a place that lends itself to getting direct work experience for their CVs is incredibly powerful.”

The Greenhouse at Republic – image Matt Grayson

Republic isn’t simply about providing big buildings for large organisations, however. Laurence and his team are determined to accommodate businesses ranging in size from a single entrepreneur to thousands.

He said: “In partnership with UWS and The Trampery we’ve created The Greenhouse which essentially provides incubator space.

“It has a real focus on offering a support network and a space for local businesses to make that leap from an idea at home to making it a reality.

“Equally, it gives a platform for some of the university students here to start trying out their entrepreneurial ideas.

“Once someone has a credible business with a track record, they’re going to want staff and their own front door.

“So, just before Christmas, we created five micro studios. They’re a very simple prospect – 500-to-1,000sq ft – an all inclusive rent for SMEs and startups to come and occupy space on a relatively flexible basis.

“It’s a short-form lease that a business can sign there and then on the day. One is already let to Your Parking Space and, as its business grows, we can accommodate the firm’s expansion.

“We see that journey for businesses as being absolutely crucial to our campus – that there’s an entry point for everyone.”

Trilogy is also sharply focused on opening its campus up to the local community and visitors from further afield, with a range of places to eat, drink, exercise and even shop, framing its Wi-fi enabled water gardens.

Open and trading are the likes of physiotherapy and fitness centre Myoset, exercise powerhouse F45, independent bakery and cafe Sweet Nothing Bakehouse, ice cream parlour Gelato A Casa and recently opened specialist whisky bar Black Rock.

“The local community is, for us, very important,” said Laurence. “We’ve always strived to ensure Republic isn’t just perceived as a business park.

“We created the public areas here because we want people to come and use them, to understand what’s here and I think our big objective for 2022 is to make certain there continues to be a huge amount of community engagement to de-mystify things.

“The early indications are the next 12 months will hopefully deliver some degree of normality and we’re super excited about people coming back.

“There will be experimentation for many organisations who will be asking what their working practices will look like and what their use of space will be.

“But the early indications are good and that’s fantastic news for the food and beverage businesses and the fitness companies we have here. There’s a lot of excitement.

The Export Building's full-height atrium — The Export Building’s full-height atrium

“We’re 94% let in the Import Building and 55% let in Export and we want to keep the leasing momentum going and finish the job that we started.”

Looking further forward, a planning application for the second phase of the project is currently under consideration.

Trilogy and LaSalle hope to build homes for rent, student accommodation, more office space and a data centre on-site.

“That will help us in our ambition to crack the night time economy here,” said Laurence.

“Part of that will come from having beds on campus for students and other residents, but equally by making sure there are more people coming here from the local area.

“We always knew we needed provision here outside traditional working hours because otherwise it could just be a 9am-5pm destination.

“We see this is as the next logical step, especially given the universities we have based here now.

“The student body at Republic is incredibly diverse – many are mature students and there are those from overseas.

“We are a centre of gravity for them and we want to be somewhere that they can call home.”

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January 27, 2022

Canary Wharf: We ask Kate Maxey how Third Space’s offer benefits every member

The strength and conditioning master trainer explores the club’s breadth of facilities and classes

Third Space strength and conditioning master trainer Kate Maxey – image Matt Grayson

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Kate Maxey is singularly well placed to recognise and relish the importance of depth at a gym when it comes to enjoying exercise and building fitness.

Growing up, much of her life was about hockey. Her exceptional level of skill and talent with stick and ball led her to represent England up until the end of her time at Loughborough University on a scholarship to play the sport.

“It was pretty full on,” said Kate. “But I loved it and it was a massive part of my life and my friendships.

“My older sisters played, so that’s probably why I got into it and it was what my life was about for a long time.

“But then I got to the point of wondering whether it was really what I wanted to do – did I want to play hockey forever?

“Then it hit me – I loved the sport, but in training for it I was always made to do stuff for my performance on the pitch, not necessarily the things I wanted to do for my own fitness, lifestyle or stress relief.

“That’s when I decided to explore different things. It was a journey – I could have given it all up and not done anything at all – but exercising was such a part of me.

“That’s when I got into personal training and found that what I wanted to do was to inspire other people to find what works for them in terms of fitness.

“Having become a personal trainer, I then started taking classes – something I especially love because they’re a bit like hockey, a team activity.

“That’s my big thing, helping create a lifestyle for people and supporting them in finding something they love to do, whether that’s in a class setting or in the gym.

“I still play hockey now to a good level and I really enjoy it, but it’s more a social thing – I had to find what I love and training people is what I want to do.”

Today, that journey has led Kate to the position of strength and conditioning master trainer at Third Space in Canary Wharf, overseeing more than 50 group exercise instructors.

Kate takes on a Ski Erg in The Yard at Third Space – image Matt Grayson

Her role includes responsibility for developing that team and the classes it delivers as well as coaching group sessions herself.

“Fitness shouldn’t be seen as something you just do if you’re an athlete,” she said.

“If you hated sport at school, that doesn’t mean you can’t go to the gym and find something you love doing.

“Classes are about teamwork – everybody in the room might have different motivations but they’re all trying to achieve something, they have that shared aim.

“At Third Space we design the sessions so anyone can come along and get the best workout for them. The camaraderie and the class environment really helps motivate people.

“Everyone’s doing the same things at the same time – you might not know anything about them, who they are or what they do – you’re all just there to look after yourselves, to get fit and maintain it and nobody is judging what anyone else is doing.

“That’s the fantastic thing about my job – you get so many different dynamics.

“Some people will come into class and they’ll want to sit at the back and not want too much attention, because they just want to do their thing.

“Others will be more competitive and they’ll use that to motivate themselves. Both are absolutely fine.”

Kate demonstrates a pull-up – image Matt Grayson

While the extensive class list at Third Space – which includes everything from spinning to weightlifting, crossfit, combat and Yoga – presents a multitude of possibilities for members, Kate said the true attraction of the club lay in the breadth of the range of services it offers and how they complement one another.

“Third Space offers everything in terms of facilities, but that in itself can be daunting,” she said.

“So the best advice I can give when someone joins a place like this is: ‘Talk to someone’. There are staff all around with all the personal trainers and academy and class instructors and that might seem intimidating.

“But this is our world. Everyone has had their own journey to get here and we all, without exception, want to help members.

“When people are new to a gym, over the first couple of months, the most common thing they do is to absolutely smash themselves five days a week.

“Then their body starts to break down, the stress becomes too much and they can get injured. That’s why you need help.

“Workouts are a stress on the body, but we’re experts in managing that and allowing people to find what they love doing and what they need to do.

“Personal training can be especially great for that. A good PT can help you with the things you don’t enjoy so much and that will help you avoid injury and perform better in the activities you love.

“They can create a plan for you that will help you develop strength so you get stronger and condition your body.

“Then with classes I’d suggest trying a range of things.

“You might go along and absolutely hate it, but it’s only 45 minutes of hell, and then you’ll know – you can cross it off the list and try something else if it’s not for you.

“First it’s about safety – members can use classes to learn how to move correctly.

“You often see people writing down what they’ve done so they can replicate it again on their own.

“Then classes like Yard Strong, for example, allow people to try things they might not have done before, which is always exciting.

“It has 10 stations with exercises like log bars and farmer carries – exercises that leave people feeling they’re really accomplished something.

“For members who want to get stronger, classes like these are there for them to lift in a safe environment with a knowledgeable instructor who can help them develop and keep an eye on their technique.

“In a class like that it’s more about working in partnership with the trainer.

Kate says Third Space offers a wide range of classes – image Matt Grayson

“The important thing is that for every class you can stay within your own zone – you can interact as much as you like.

“Likewise, if someone has suffered an injury or is restricted in what they can do, it’s our job to adjust what we’re offering to include them, to provide alternatives so they will still get something from the class.

“We will always strive to go above and beyond what’s on offer elsewhere so every person who comes to Third Space achieves what they want to and is able to train with us.

“That’s why, for me, this is the ultimate gym.

“You have your home, which is your first space, your place of work which is your second space and then we’re your Third Space.

“Then within that there are so many spaces at the club, whether you’re a member who wants to find a quiet corner, put their headphones on, do their workout and not be seen or whether it’s a member who wants to take part in a big class in The Yard.

“The great thing about Third Space is that you have the facilities to do all those things, whether it’s taking part in a dance class, going for a swim, using the climbing wall or doing a treadmill class. It’s about what you want.

“Then what’s key is finding something that is sustainable for you and that you enjoy.

“That way you can make good habits, build slowly over time and achieving those goals becomes so much easier.

“Here, you can come and know there’s always someone who is there to help you get through your workout and make the most of it.”

Kate takes on the air bike on the gym floor – image Matt Grayson

Membership of Third Space Canary Wharf costs £180 on a rolling monthly contract.

Personal training rates at the club are available on request, with a discount for new members on their first two sessions.

Group-wide membership for all clubs including City and Tower Bridge costs £210 per month.

New members get two guest passes, a meal or shake at Natural Fitness Food, 25% off their first treatment at the Canary Wharf spa and an ongoing discount of 5% as standard.

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January 20, 2022

Canary Wharf: Marugame Udon brings a wealth of fresh noodles to Cabot Place

Brand’s European CEO Keith Bird on rolling out the Japanese super brand’s ‘amazing’ value and quality

A chef nets freshly cooked udon noodles in the open kitchen – image Matt Grayson

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Marugame Udon is the latest restaurant to open its doors among a clutch of new arrivals around the rotunda at the top of Cabot Place’s escalators.

It’s located opposite Gallio, German Doner Kebab and what’s soon to be Neat Burger – so there’s certainly plenty of choice in the area Canary Wharf Group has decided to dub Atrium Kitchen.

But a few things make the massively successful Japanese brand stand out.

It’s not the smiling welcome (somehow communicated despite the face mask), it’s not the fancy strip lights hung to look like drying strands of noodles, it’s the sheer attention to detail being paid second-by-second, minute-by-minute, hour-by-hour by those running the place and producing the food.

Embarking on its 22nd year, the business has grown from one restaurant to around 800 in its native Japan with 1,250 now trading worldwide.

Canary Wharf is its third branch in the UK – following launches at Liverpool Street and The O2 – with St Christopher’s Place already in the pipeline and many more to follow.

Marugame Udon European CEO Keith Bird – image Matt Grayson

Away from the inevitable talk of roll-outs and bottom lines, however, the key ingredient for the brand’s European CEO, Keith Bird, is fun.

“You could stand and watch this kitchen all day – I feel like I’m Willy Wonka in the udon factory,” he said.

“I love hospitality, it’s in my blood. When I was doing an MBA, a guy called Tony Hughes came in and did a talk about retail, restaurants and leisure.

“I’d spent my time in telecoms and banking and from what he said, hospitality sounded like the area I wanted to work in.

“The principle he was talking about was very simple – that if you look after your team, they are going to look after the guests.

“If the guests are happy, they’ll come back more frequently, and then the business flourishes, it grows, and you keep investing in that virtuous circle.

“Sometimes businesses that struggle lose sight of that.

“You need to make sure that your team live the values, understand the business, really want to be here, so recruit them well, train them well and treat them well.

“Even with our delivery drivers we make sure we have a place they can fill up their bottles because they’re carrying our precious cargo.

“In the restaurant it adds up to a special element you can’t really codify. It’s something about the energy – if people are happy in a great environment, guests want to be a part of that.

“So when customers go down our line with a tray it’s show time – you get the theatre of seeing everything being made and served in front of you.

“We want people to have lots of fun – that’s why you’ll hear the shouts as ingredients are prepared, but it’s something that can’t be forced, the staff have to want to do it and that’s what great hospitality is all about.

“That’s fundamental for Marugame – we want to serve delicious food, but also want to lift people’s lives a bit.”

Noodle-like lights at the Canary Wharf venue – image Matt Grayson

With calls of “Fresh Udon” peppering the air in the kitchen, the theatre of cracking sous vide poached eggs into bowls and pints of Asahi beer that miraculously fill from beneath via a Bottoms Up machine, there are plenty of acts to observe.

But that’s not to say things aren’t taken seriously.

“We’ve got our Udon master, who has come over on a one-way ticket from Japan – he’s here for at least five years and probably longer,” said Keith, who has worked with brands including Wasabi, Gourmet Burger Kitchen and Flight Club.

“The point is to make sure that the udon is absolutely perfect. We take it to the point of obsession that the ratio of flour, salt and water is correct.

“We go through a real process of making sure it matures, so you get the full flavour.

“Even the hardness of the water is measured on the Clark Scale. We have a really sophisticated water quality system to make sure every portion of noodles is absolutely perfect.”

An egg delicately cooked in its shell – image Matt Grayson

That level obsession has resulted in a special vacuum machine that sucks a very specific amount of moisture off the noodles after cooking – aimed at helping them to pick up the flavour of the broth or sauces they’re put with.

“You can have the noodles in their purest form – Kamaage, which are served straight from the pot with either a sweet smoky dashi dipping sauce or a vegan version for £3.45,” said Keith.

“Or you can have them in a light fish or vegan broth for £4.45.

“Then we’ve got loads of exciting dishes including a Chicken Katsu Curry Udon for £6.95 and a Chicken Paitan also for £6.95, which is sliced pieces of chicken thigh in a rich chicken soup with a poached egg that’s cooked sous vide in its shell and cracked into the bowl.

“Then we have a big Beef Nikutama with caramelisd onions in a sweet smoky broth and an egg for £8.45.

“That’s probably my favourite – it’s really satisfying and the ingredients balance really well with the udon.Seeing the shell crack open and a cooked egg drop out is sensational.

“Then there’s our range of tempura – deep fried in front of the customers.

“We offer loads of different pieces including prawn and chicken and it’s great for people on a vegetarian or vegan diet because we have sweet potato, pumpkin, red pepper, asparagus and courgette.”

Tempura ready for diners to serve themselves with – image Matt Grayson

Tempura dishes range from 85p-£2.25, with customers able to serve themselves as they make their way to the till.

Keith said: “I’ve helped loads of amazing businesses in my career but the difference with this one is you have an offer that is for everyone.

“Udon is for the rich, the poor, the young and old – it’s healthy, amazing value, and we have a team here that want to make your experience with us the very best it can be.

“This is one of Japan’s super brands for a reason and to make it accessible to people here is really exciting.

“There was a survey in the country ranking all the top brands and Marugame came in at number 14 – one above the iPhone.

“We chose to open in Canary Wharf for our third restaurant because it’s a place where people work, but also where they live – and that’s important for us.

“There’s a solid population and a good Asian community as well and many know the brand already.

“Like any restaurant serving food from a particular country, you know it’s going to be good if there are people of that nationality there.

“That makes a good foundation for us, but it’s also about the people who will discover Marugame – Europeans who haven’t been to Japan.

“The Wharf is fantastic, it’s growing and ever-changing with housing going up on the estate and around it.

“We did this deal during the darkest times of Covid, but we believed that if you go to a great place that has always done well, with a great reputation and great shopping it will work.

“Workers are important, of course, but it’s the resident population that’s the key.”

Chicken Katsu Curry Udon, served in a reusable bowl – image Matt Grayson

Visitors to Marugame can also rest assured the brand is doing its bit for the environment.

“In addition to beer filled from the bottom – which is great theatre, we have wine in cans which is better for the environment,” said Keith.

“We’ve got good green credentials. One of our key values is doing the right thing.

“All our packaging for takeaway and delivery is recyclable, so there’s no plastic in there, and we’re trying to minimise everything we possibly can.

“We practise the fundamentals of reduce, re-use, recycle – a simple but very effective message.

“You come in and there’s a bowl that gets used and then re-washed, and will be used hundreds and hundreds of times, and that helps as well.

“It’s important for our team as well, because they want to work for a place they believe in – the faith we put in them and they put in us, to do the right thing, keeps this journey going.

“We want to make Canary Wharf proud of us. We want to do something really special here and we think the brand can go in many other locations in the UK.

“It’s on the money and we’re delivering for customers.”

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